企業履行社會責任對於員工工作滿意度和組織承諾以及工作績效之影響

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吳宗晉(Tsung-Chin Wu) 查詢紙本館藏

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企業管理學系

論文名稱

企業履行社會責任對於員工工作滿意度和組織承諾以及工作績效之影響
(Effect of corporate social responsibility on employee job satisfaction, organizational commitment, and job performance)

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摘要(中)

在早期，企業社會責任(corporate social responsibility)可能只是公司額外的社會慈善事業，然而現今已逐漸成為企業經營的管理新思維。展望未來，企業能否善盡社會責任已被視為一種新競爭利基。履行社會責任真能增加企業的價值嗎？企業社會責任的決策，大多出於管理者的直覺，而非憑藉證據。然而時至今日，相關的評估產業，已逐步在成形中。本研究探討企業履行社會責任對於員工的工作滿意度(job satisfaction)、組織承諾(organizational commitment)以及工作績效(job performance)之影響。研究結果證實企業善盡社會責任，可以提高員工的工作滿意度與組織承諾，並且進而間接提高其工作績效。

摘要(英)

This study investigates the effect of corporates’ fulfilling their social responsibility on employee job satisfaction, organizational commitment, and job performance. It is found that the level of employees’ perception of corporate social responsibility has positive effects on their job satisfaction and organizational commitment. Both employee job satisfaction and organizational commitment have a positive effect on their performance. It is also confirmed that the level of employees’perception of corporate social responsibility has a positive effect on the performance through the mediation of job satisfaction and organizational commitment. Suggestions for future research and managerial implications are discussed.

關鍵字(中)

★ 企業社會責任
★ 工作滿意度
★ 工作績效
★ 組織承諾

關鍵字(英)

★ corporate social responsibility
★ job satisfaction
★ job performance
★ organizational commitment

論文目次

目錄
中文摘要…………………………………………………i
英文摘要…………………………………………………ii
目錄………………………………………………………iii
圖目錄……………………………………………………iv
表目錄……………………………………………………v
第一章緒論…………………………………………… 1
第一節研究動機……………………………………… 1
第二節研究目的……………………………………… 4
第三節研究流程……………………………………… 5
第二章文獻探討……………………………………… 6
第一節企業社會責任………………………………… 6
第二節組織承諾……………………………………… 8
第三節工作滿意度…………………………………… 13
第四節工作績效……………………………………… 20
第五節各研究變項的關係…………………………… 25
第三章研究方法……………………………………… 30
第一節研究架構……………………………………… 30
第二節研究變數與研究工具………………………… 31
第三節研究樣本特性描述…………………………… 33
第四節資料分析方法………………………………… 35
第四章研究結果……………………………………… 38
第一節相關分析……………………………………… 38
第二節信度分析……………………………………… 39
第三節效度分析……………………………………… 39
第四節結構方程模式分析…………………………… 42
第五章結論與建議…………………………………… 46
第一節研究結論……………………………………… 46
第二節研究貢獻與管理意涵………………………… 48
第三節研究限制與後續研究建議…………………… 50
參考文獻 ……………………………………………… 52
附錄一：部屬問卷 …………………………………… 65
附錄二：主管問卷 …………………………………… 70

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2009-10-15

推文