應用會議流方法於軟體專案開發之個案研究：以翰昇科技公司為例

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姓名

劉恒安(Heng-an Liu) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

應用會議流方法於軟體專案開發之個案研究：以翰昇科技公司為例
(Meeting Flow: A Study of the Meeting Flow through the Software Project Development of ESNE)

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摘要(中)

現今軟體專案通常以團隊的方式進行。團隊的運作，有時能讓工作更有效執行，但有時也會產生一些負面效果，因此，如何讓成員之間的共通合作更有效率已成為今日的管理議題。有學者提出會議流的概念來導入專案管理，嘗試解決專案中片面溝通與片段管理的問題，但今日相關研究當中，尚缺乏實際導入會議流後的效益探討，因此，本研究嘗試將會議流導入到組織中的軟體開發專案中，針對軟體專案的通病與該公司面臨的問題，提出一套會議流模式，協助組織解決相關問題，以達成務實的溝通與嚴謹的驗證。
本研究將以個案研究的方式進行，依據個案公司之作業制度，塑模出會議與會議流模式，並建立出團隊成員間的溝通管道以及會議流的調適做法，然後藉由討論溝通的本質與目的來提升組織溝通的效率。在導入會議流一段時間後，我們將從這些專案的成員當中選出代表，以焦點團體法的方式進行訪談，從中了解每位成員對於會議流的看法與觀點，並且探討是否可達到會議流中所述之效益、以及能否解決公司所面臨的問題。最後將研究結果進行討論，針對實際運用與公司限制情形說明，並進一步提出未來相關研究的方向與建議。

摘要(英)

Nowadays software often developed in team. Although teamwork may be more efficient, however, sometimes negative effect may occur too. Therefore, how to make team members work together more efficient has become a managerial issue today. Scholars have proposed the concept of meeting flow in the implementation of project management, trying to resolve the problems of one-sided communication and discontinuous management in the project. However, there is no research about the analysis of the result of the implementation of meeting flow until now. According to this, the research tries to use meeting flow in the software project development in the organization. For the common failing factors in software project and the problems which the company encountered, we have designed a meeting flow model to help them resolve above problems, and to achieve effective and efficient communication and careful and conscientious verification.
This research is a case study about software project. By the standard operation and regulation, we modeled a meeting flow model, and then created a communication channel between team members, and planned a tailoring guideline for meeting flow. Next, we improved the efficiency of the communication in the organization by discussing the essences and the purposes of communication. After the implementation meeting flow for a while, numerous members from the project teams were chosen and interviewed with focus group method, viewpoints and experiences regarding the meeting flow collected. The collected data were discussed and analyzed to see if the benefit of meeting flow in reality is the same as in theory, and whether it can resolve the problems the company has encountered or not. Finally, we made a conclusion about this research, comment on the process of implementation and the restraints in this company, and furthermore proposed a suggestion and guideline for the future work.

關鍵字(中)

★ 焦點團體法
★ 個案研究
★ 會議流
★ 專案管理

關鍵字(英)

★ Focus Group Method
★ Case Study
★ Meeting Flow
★ Project Management

論文目次

摘要 …………………………………………………………………………………… i
Abstract ………………………………………………………………………………… ii
目錄 …………………………………………………………………………………… iii
圖目錄 …………………………………………………………………………………… v
表目錄 …………………………………………………………………………………… vi
一、緒論 ………………………………………………………………………………… 1
1.1 研究背景 ……………………………………………………………………… 1
1.2 問題描述 ……………………………………………………………………… 2
1.3 研究動機與目的 ……………………………………………………………… 3
1.4 研究範圍與預期效益 ………………………………………………………… 4
1.5 論文架構 ……………………………………………………………………… 5
二、文獻探討 ……………………………………………………………………… 6
2.1 軟體專案與專案管理 ………………………………………………………… 6
2.1.1 專案 …………………………………………………………………… 6
2.1.2 專案管理 ……………………………………………………………… 8
2.1.3 專案運行的階段 ……………………………………………………… 9
2.1.4 軟體專案管理 ………………………………………………………… 11
2.2 專案團隊工作 ………………………………………………………………… 12
2.2.1 團隊的定義 …………………………………………………………… 13
2.2.2 團隊工作 ……………………………………………………………… 15
2.3 有效率的溝通 ………………………………………………………………… 17
2.3.1 溝通的定義 …………………………………………………………… 17
2.3.2 溝通的種類與模式 …………………………………………………… 19
2.3.3 有效率的溝通 ………………………………………………………… 21
2.4 會議與會議流 ………………………………………………………………… 23
2.4.1 會議 …………………………………………………………………… 23
2.4.2 會議流 ………………………………………………………………… 25
三、研究方法 ………………………………………………………………………… 27
3.1 研究方法選擇 ………………………………………………………………… 27
3.1.1 個案研究介紹 ………………………………………………………… 27
3.1.2 研究目的與類型 ……………………………………………………… 29
3.2 研究對象 ……………………………………………………………………… 31
3.3 資料收集方式 ………………………………………………………………… 31
3.3.1 焦點團體法 …………………………………………………………… 34
四、個案研究 ………………………………………………………………………… 37
4.1 個案公司介紹 ………………………………………………………………… 37
4.1.1 公司簡介 ……………………………………………………………… 37
4.1.2 面臨問題 ……………………………………………………………… 39
4.2 會議流設計 …………………………………………………………………… 41
4.2.1 塑模化會議 …………………………………………………………… 41
4.2.2 產生會議流 …………………………………………………………… 43
4.2.3 指定關鍵人員 ………………………………………………………… 48
4.2.4 會議調適 ……………………………………………………………… 50
4.3 溝通與會議流 ………………………………………………………………… 54
4.3.1 溝通的本質 …………………………………………………………… 54
4.3.2 會議類別 ……………………………………………………………… 55
4.3.3 會議流對溝通上的貢獻 ……………………………………………… 60
4.4 驗證與會議流 ………………………………………………………………… 60
4.4.1 驗證與監控 …………………………………………………………… 60
4.4.2 風險管理 ……………………………………………………………… 62
4.5 其他的效益 …………………………………………………………………… 62
五、研究結果 …………………………………………………………………………… 64
5.1焦點團體訪談之規劃與執行 ………………………………………………… 64
5.1.1 焦點團體訪談對象 …………………………………………………… 64
5.1.2 焦點團體訪談之計畫 ………………………………………………… 65
5.2 焦點團體問題與結果 ………………………………………………………… 66
5.2.1問卷訪談 ……………………………………………………………… 67
5.2.2焦點團體討論 ………………………………………………………… 69
5.3 結果與分析 …………………………………………………………………… 74
5.4 效度評估 ……………………………………………………………………… 75
六、結論與建議 ………………………………………………………………………… 77
6.1 結論 …………………………………………………………………………… 77
6.2 研究限制與未來展望 ………………………………………………………… 77
參考文獻 ………………………………………………………………………………… 80

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指導教授

陳仲儼(Chung-Yang Chen)

審核日期

2009-9-23

推文