企業購併之工作內容改變與角色衝突對員工的組織支持知覺與工作態度和績效的影響

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馬昌宜(Chang-I Ma) 查詢紙本館藏

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企業管理學系在職專班

論文名稱

企業購併之工作內容改變與角色衝突對員工的組織支持知覺與工作態度和績效的影響
(The effects of job level change and role conflict on employees’ perceived organizational support, organizational commitment, and performance.)

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摘要(中)

本研究內容以本國銀行被國際性金融集團購併的員工為主，探討當企業購併之工作內容改變與角色衝突對員工的組織支持知覺與工作態度和績效的影響。研究結果發現，其中性別對員工知覺的組織支持程度有產生影響，工作內容改變以及角色衝突會對員工知覺的組織支持程度產生負向影響，而員工知覺的組織支持，可進一步影響其組織承諾。本研究對研究結果的管理意涵進行討論，並對企業購併後的人力資源管理及後續研究提出建議。

摘要(英)

With the sample of employees in Taiwan’s local banks merged by the international banks, this study investigates the effects of job level change and role conflict on employees’ perceived organizational support, organizational commitment, and performance. It is found that job level change and role conflict are negatively related to employees’ perceived organizational support. Besides, employees’ perceived organizational support is found to be positively related to their organizational commitment. Suggestions and recommendations are thus discussed.

關鍵字(中)

★ 工作績效
★ 組織承諾
★ 組織公民行為
★ 工作內容的改變
★ 角色衝突
★ 員工所知覺的組織支持

關鍵字(英)

★ Organizational Commitment
★ Organizational Citizenship Behavior
★ Perceived Organizational Support
★ Role Conflict
★ Job Performance
★ Job Level Change

論文目次

第一章緒論
第一節研究背景……………………………………………………1
第二節研究目的……………………………………………………2
第二章文獻探討
第一節工作內容的改變……………………………………………3
第二節角色衝突……………………………………………………5
第三節員工所知覺的組織支持……………………………………7
第四節組織承諾……………………………………………………10
第五節工作績效……………………………………………………14
第六節組織公民行為………………………………………………17
第七節各研究變項間的關係………………………………………22
第三章研究方法
第一節研究架構……………………………………………………25
第二節研究變項與研究工具………………………………………26
第三節資料蒐集與研究樣本………………………………………29
第四節樣本資料統計………………………………………………32
第五節資料分析方法………………………………………………33
第四章資料分析與統計方法
第一節問卷信度與效度分析………………………………………34
第二節各變項之描述性統計分析及相關統計分析………………35
第三節各變項之階層迴歸分析……………………………………37
第五章討論與建議
第一節研究結果與討論……………………………………………42
第二節研究貢獻與管理意涵………………………………………46
第三節研究限制與未來建議………………………………………48
參考文獻………………………………………………………………50
問卷……………………………………………………………………57

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2010-7-4

推文