摘要(英) |
In the early year of 1980, MOTOROLA started to promote Six Sigma. Jack Welch utilized Six Sigma to get great success in GE. Even in Asia, Six Sigma is a trend for business improvement in early 21st century. There are so many companies introduce Six Sigma until now. However, not all the companies get the same results as GE. What are the key successful factors for the implementation of Six Sigma? This is the key target for this study.
By reviewing many articles related to Six Sigma, we try to figure out the Six Sigma Key Successful Factors raised in related articles . By using the key factor list, we try to verify these key factors by utilizing intensive discussion with Six Sigma Experts (BB/MBB).
There are total 15 factors are found in the document review. After verification, there are 12 factors found significant for the implementation of Six Sigma.
1. Top Management Involvement and Commitment
2. Top down Six Sigma Deployment Plan
3. Six Sigma Organizational Infrastracture
4. Customer Focus
5. Align the Six Sigma goal with company business strategy.
6. Measurement Indices and Financial Performance
7. Technical Support and Training
8. Project Review, Selection and Tracking
9. Communication
10. Incentive
11. Change Management
12. Establishment of Six Sigma Culture
During all the interviews, all the experts emphasize the same thing – Top Management Involvement and Commitment is the key for the success of Six Sigma. This is the most important thing for the implementation of Six Sigma and other CIP activities. |
參考文獻 |
〔1〕 Hong Mo Yang et al, Supply chain management six sigma at Samsung, Emerald Group Publishing Limited, USA, 2007
〔2〕 Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh,六西格瑪管理法,馬欽海和陳桂云譯,2000
〔3〕 Thomas Pyzdek,六西格瑪手冊,孫靜譯,清華大學出版社,中國北京,2003
〔4〕 Rath & Strong’s,Six Sigma Team Book,中國財政經濟出版社,中國北京,2003
〔5〕 Rath & Strong’s,Six Sigma Leadership Handbook,電子工業出版社,中國北京,2003
〔6〕 Mark D. Goldstein, Six Sigma Program Success Factors, Goldmark Consultants Inc.,2002
〔7〕 Johnson, A., Swisher., How Six Sigma improves R&D, Research Technology Management 46, 2003
〔8〕 黃惠琪,我國企業推動6s 關鍵因素之實證研究,國立成功大學碩士論文,民國92年6月。
〔9〕 劉大昌、張前偉、林斌凱,企業推行六標準差之成功關鍵因素,中華民國品質學會第40屆年會高雄市分會第30屆年會暨第10屆全國品質管理研討會論文,2004
〔10〕 楊錦榮等,國軍生產與修製工廠推動六標準差關鍵成功因素之實證研究,2006
〔11〕 GE 官方網站, The roadmap to customer impact Six Sigma, 2012
〔12〕 Rath & Strong’s, What is Six Sigma?, 2005
〔13〕 Patrizia Ratto, Ericsson meets SMID Six sigma concepts, April 2011
〔14〕 蘇朝墩,六標準差,前程文化,台北縣,2009
〔15〕 Snee, R. D., “Six Sigma has Improved Both Statistical Training and Processes”, Quality Progress 33(10), 2000
〔16〕 Training and Processes”. Quality Progress 33(10), pp. 68–72
〔17〕 James R. Evans, William M. Lindsay,品質管理與管制,張倫譯,華泰文化,台北市,2006
〔18〕 粘孝堉,Six Sigma介紹,2006
〔19〕 Michael L. George,精實六標準差,樂為良譯,麥格羅•希爾國際出版,台北市,2002
〔20〕 James R. Evans, William M. Lindsay,品質管理與管制,張倫譯,華泰文化,台北市,2006。
〔21〕 鄭榮郎,6σ標準化策略,2002
〔22〕 George Eckes,實踐六標準差,麥格羅•希爾國際出版,台北市,2005
〔23〕 Jong-Yong Yun, Richard C.H. Chua, Samsung Uses Six Sigma To Change Its Image, ASQ, 2002
〔24〕 Michael Costa, Applying Six Sigma to Business Process Excellence, BPTrends, January 2005
〔25〕 細谷克也, QC的問題解決法,JUSE,日本,1995
〔26〕 摩托羅拉大學,黑帶教材,2008
〔27〕 Antony, J., Banuelas, R., Key ingredient for the effective implementation of Six Sigma program, Measuring Business Excellence 6 (4), 2002
〔28〕 Young Hoon Kwaka and Frank T. Anbarib, Benefits, obstacles, and future of six sigma approach, 2006
〔29〕 Forrest W. Breyfogle III, James M. Cupello, Becki Meadows,六西格瑪實施指南,陳運濤譯,中國人民大學出版社,中國北京,2003
〔30〕 陸正平,調查國內21家推動六個標準差兩三年的結果,天下雜誌第35期,2003
〔31〕 鄒家齊等,六標準差的失敗與改善分析,品質月刊,2005年11月
〔32〕 鄭榮郎,本國企業與跨國企業導入六標準差比較之探討,高雄應用科技大學學報,民國95年
〔33〕 陳延越,國內企業推動6σ品質管理系統之研究,元智大學碩士論文,民國九十一年六月
〔34〕 黃廷彬 (2002)
〔35〕 Motorola, Six Sigma Program Business Improvement Program,USA, 2008
〔36〕 陳興時博士,六標準差之迷思,榮剛材料科技,2005
〔37〕 李茂欣,企業如何應用六標準差提升競爭力,中衛發展中心,2007
〔38〕 Six Sigma Qualtec, Deployment Approach From Initialization to Self Sufficiency, 2002
〔39〕 George Eckes,實現六標準差的第一本書,蘇朝墩及陳麗妃譯,商周出版,台北市,2002 |