高績效工作實務對員工知識分享行為之影響
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姓名

何幸玲(Hsing-Ling Ho) 查詢紙本館藏

畢業系所

人力資源管理研究所在職專班

論文名稱

高績效工作實務對員工知識分享行為之影響 -
(以組織合作氣候為中介因素)

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摘要(中)

IC設計產業是高度知識密集的行業，因此，人力資本的效益便成為企業長期競爭優勢的主要來源之一。台灣科技產業一直以來習於利用股票這項最大的金錢誘因做為吸引、留住人才的主要方式，然而，科技發展速度越來越快，全球化競爭越趨激烈，加上分紅費用化之後，如何透過人力資源管理實務營造一個合作的組織氣候，進而誘發員工知識分享的行為，激盪並創造出新的知識，提昇組織績效，是IC設計公司思考的方向。
本研究針對台灣上市上櫃IC設計公司的人力資源部門與研發部門同仁分別調查高績效工作實務的施行狀況，及組織氣候與知識分享行為的程度。共針對90家IC設計公司發放問卷，其中24家的47位人力資源部門同仁提供回函，回收率為26.7%；研發部門人員工發放3,220份問卷，回收473份，回收率為14.7%。
本研究結果發現：高績效工作實務中只有內部升遷制度、內部溝通管道對知識分享行為有正向顯著影響。高績效工作實務中的內部溝通管道、員工參與活動對組織合作氣候的形成有正向顯著影響。組織合作氣候對員工知識分享行為也有顯著正向影響。高績效工作實務的內部溝通管道經過組織合作氣候之中介效果，對員工知識分享行為均有正向顯著影響；訓練發展活動則會因為組織合作氣候之強化，對員工知識分享行為有負向顯著影響。

摘要(英)

Human capital is one of the competencies for IC design house, since it is a knowledge intensive industry. IT companies in Taiwan are used to attract and retain employees by granting free stock. However, this incentive is no longer a free weapon after the shared stock been listed with expense. Companies of IC design industry are working to mold a cooperative organizational climate in order to induce the knowledge sharing behavior. To further create new knowledge to enhance organizational performance via knowledge sharing is the one of the challenges IC design houses facing during the fiercely global competition.
This research targeted on listed IC design companies in Taiwan to survey the degree of high-performance work practices implementation, organizational climate, and employee knowledge sharing behavior. There are 90 listed companies in Taiwan. 47 employees from human resources department of 24 companies replied, and the return rate is 26.7%. 473 of 3,220 employees from R&D department replied, and the returned rate is 14.7%.
This research reveals: internal promotion system and internal communication channel have positive impact on knowledge sharing behavior. Internal communication and employee involvement have positive impact on the molding of cooperative organizational climate. Cooperative organizational climate has positive impact on knowledge sharing behavior. Cooperative organizational climate will enhance the positive impact of internal communication on knowledge sharing behavior. However, cooperative organizational climate will enhance the negative impact of training and development program on knowledge sharing behavior.

關鍵字(中)

★ 高績效工作實務
★ 組織合作氣候
★ 知識分享行為

關鍵字(英)

★ Knowledge Sharing Behavior
★ Cooperative Organizational Climate
★ High-performance Work Practice

論文目次

第一章、緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第二章、文獻探討 4
第一節高績效工作實務 4
第二節組織合作氣候 8
第三節知識分享 13
第四節高績效工作實務、知識分享、組織合作氣候 17
第三章、研究方法 24
第一節研究架構 24
第二節資料來源 25
第三節問卷設計與變項操作型定義 25
第四節資料分析方法 27
第四章、實證分析與討論 28
第一節樣本特性與相關分析 28
第二節迴歸分析與討論 33
第五章、結論與建議 39
第一節結論 39
第二節研究限制 44
第三節研究建議 45
第四節管理意涵 46

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指導教授

劉念琪(Nien-Chi Liu)

審核日期

2009-7-7

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