博碩士論文 964401014 詳細資訊




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姓名 高瑞新(Rui-Shin Kao)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 工作價值觀與服務導向組織公民行為之研究─以警專學生為例探討心理契約與專業承諾之中介效果
(Work Values and Service-Oriented Organizational Citizenship Behavior: The Mediation of Psychological Contract and Professional Commitment of the Case in Taiwan Police College)
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摘要(中) 治安、交通與為民服務是警政工作的三大主軸,如何提升警察的服務品質,已成為警政的核心工作。本研究之目的即在於瞭解警專學生的工作價值觀與其服務導向組織公民行為間的關係,並進一步以線性結構方程模式建構分析模型,以探討心理契約與專業承諾在學生工作價值觀與服務導向組織公民行為間是否扮演中介機制。期望能藉由文獻探討及實證研究結果,從學生招募與甄選、教學方針、及生活管理三方面,對警察的基礎教育提供建言。為達成上述目的,本研究利用問卷調查工作進行資料蒐集,共得有效問卷815份後,利用SPSS進行編碼,並藉由LISREL統計軟體進行問卷資料分析與假設檢驗工作。
研究結果發現警專學生之工作價值觀對其心理契約與專業承諾、及心理契約與專業承諾對服務導向組織公民行為均具有顯著的正向影響。此外,警專學生的工作價值觀會透過心理契約或專業承諾的認知間接的影響其服務導向組織公民行為的展現。本文針對研究結果提出管理意涵並詳加討論。
摘要(英) Public security, traffic management and service for the people are the three major functions of policing. To assure the quality of police service, which is contingent on the people who render the service, has become the core of policing. This study aims to investigate the relationship between work values and service-oriented organizational citizenship behaviors with Taiwan Police College’s students as the research sample. The mediating effects of psychological contract and professional commitment are also explored in this study. It is found that work values have a positive effect on individuals’ professionalcommitment and psychological contract. It is also found that psychological contract and professional commitment have positive effects on service-oriented organizational citizenship behaviors. Besides, work values are found to have a positive effect on service-oriented
organizational citizenship behaviors through the mediation of psychological contract and professional commitment. Suggestions and recommendations for future research are thus discussed.
關鍵字(中) ★ 組織公民行為
★ 專業承諾
★ 心理契約
★ 工作價值觀
關鍵字(英) ★ Organizational Citizenship Behavior
★ Professional commitment
★ Psychological contract
★ Work values
論文目次 目錄
中文摘要--------------------------------------------------i
英文摘要------------------------------------------------ ii
誌 謝 ------------------------------------------------ iii
目錄---------------------------------------------------- iv
圖目錄-------------------------------------------------- vi
表目錄--------------------------------------------------vii
第一章 緒論---------------------------------------------- 1
第一節 研究背景與研究動機-------------------------------- 1
第二節 研究目的及研究問題-------------------------------- 4
第三節 論文結構------------------------------------------ 5
第二章 文獻探討-------------------------------------------6
第一節 工作價值觀之意涵與理論-----------------------------6
第二節 心理契約之意涵與理論------------------------------15
第三節 專業承諾之意涵與理論------------------------------25
第四節 服務導向組織公民行為之意涵與理論------------------30
第五節 研究假設------------------------------------------36
第三章 研究方法------------------------------------------45
第一節 研究架構------------------------------------------45
第二節 研究對象與抽樣------------------------------------46
第三節 研究工具------------------------------------------48
第四章 研究結果分析 -------------------------------------54
第一節 基本資料分析--------------------------------------54
第二節 研究變項現況分析--------------------------------- 58
第三節 研究模式驗證與適配分析--------------------------- 64
第四節 假設檢驗----------------------------------------- 71
第五章 結論與建議--------------------------------------- 76
第一節 研究發現與管理意涵--------------------------------76
第二節 建議--------------------------------------------- 83
第三節 研究限制----------------------------------------- 95
第四節 未來研究建議------------------------------------- 96
參考文獻-------------------------------------------------97
附錄、正式問卷------------------------------------------117
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網路資料
Smithson, J.E., Lewis, S. (2003). The Psychological Contract: A sloan work and family encyclopedia entry. Disponível em: http://www.bc.edu/bc-org/avp/wfnetwork/rft/
wfpPCent.html. Acesso em: 21 de março de 2005.
指導教授 陳春希(Chun-Hsi Vivian Chen) 審核日期 2011-7-19
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