資訊技術在公共部門中的作用: 印尼Ngawi區網站的實證研究

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姓名

卜伯悠(Yuyun Purbokusumo) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

資訊技術在公共部門中的作用: 印尼Ngawi區網站的實證研究
(Role of Information Technology in Public Sector: Empirical Evidence from Ngawi District Websites in Indonesia)

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摘要(中)

本研究嘗試確定資訊科技於公、私領域所扮演的角色，透過內容分析法來評估架設在公領域的網站之績效。以235名網路管理員參與田野調查來評估Ngawi網站之績效。網站績效從四面向評估，分別為「可用性」、「服務」、「公民參與」及「內容」。於個人網站，線上資訊的普及才剛起步，而電子化政府發展則處於未發達階段。其結果顯示有三項變數對網站表現具重要影響：規章支持、網站管理、資料庫管理。另外，人力資源的品質，及配套技術亦被發現對網站管理具影響，而配套技術也影響資料庫管理。

摘要(英)

This research attempts to determine the role IT plays in public and private sector. To evaluate the role performance of websites in the public sector, the research uses a survey and content analysis. The field research evaluated the content of Ngawi websites, with 235 webmasters participating in the survey. The evaluation of website performance was based four dimensions, namely “usability,” “service,” “citizen participation,” and “content.” On individual websites, dissemination of online information is just beginning as e-Government development is still in its infancy. The results show that three variables had significant influence on the performance of websites: Regulation Support, Website Management and database management. In addition, quality of human resources and supporting technology were also found to influence website management, while supporting technology influenced database management.

關鍵字(中)

★ IT
★ e-Government
★ 網站
★ 網際網路
★ 人力資源

關鍵字(英)

★ IT
★ e-Government
★ website
★ Internet
★ human resources
★ technology

論文目次

TABLE OF CONTENTS
Abstract …………………………………………………………………………………. i
摘要……………………….……………………………………………………………. ii
Acknowledgements ……………………………………………………………………... iii
Table of Contents ……………………………………………………………………….. iv
List of Tables and Figure ……………………………………………………………….. vi
CHAPTER 1 INTRODUCTION ………………………………………………………. 1
1.1. Background ……………………………………………………………… 1
1.2. Research Gaps and Contribution ………………………………………… 4
1.3. Research Questions ……………………………………………………… 5
1.4. Organization of Thesis …………………………………………………… 6
CHAPTER 2 LITERATURE REVIEW ………………………………………............... 7
Theoretical Framework of e-Government ….…………………………………………… 7
CHAPTER 3 HYPHOTESES DEVELOPMENT OF E-GOVERNMENT ….………… 11
3.1. Regularly Support …………………………………………………............ 11
3.2. Website Management and Database Management ………………………….. 11
3.3. The Quality of Human Resources …………………………………………… 12
3.4. Communication Technology ………………………………………………. 13
CHAPTER 4 RESEARCH METHOD ……………………………………………............ 15
Scale Development of e-Government ………..……….…………………………………… 15
CHAPTER 5 DATA ANALYSIS AND RESULT ……………………………………….. 21
5.1. Overall Performance of e-Government…………………………................. 21
5.2 Result of e-Government …………………………………………………… 23
5.2.1. Regulatory Support ……………………..……………………….. 24
5.2.2. Website Management …………………………………………….. 25
5.2.3. Database Management ……………………………………………. 25
5.2.4. Quality of Human Resources ……………………………………… 26
5.2.5. Supporting Technology ……………………………………………. 26
CHAPTER 6 CONCLUSION AND FUTURE RESEARCH ………………………….. 30
REFERENCES …………………………………………………………………............. 32
Appendix 1 Questionnaire………………………………………………………………. 38

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指導教授

蔡文賢(Wen-Hsien Tsai)

審核日期

2015-10-12

推文