員工對功能彈性氣候的感知對工作滿意度的影響
以工作自主與工作要求為中介變項

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蕭裕耀(Yu-yao Hsiao) 查詢紙本館藏

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人力資源管理研究所在職專班

論文名稱

員工對功能彈性氣候的感知對工作滿意度的影響以工作自主與工作要求為中介變項

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摘要(中)

經過2009年的經濟風暴時，許多企業因此應聲倒地，面臨倒閉的命運；更是讓企業不得不重新檢視內部的「彈性」措施，以便能適度的調整，以求能夠度過經濟危機；而度過了2009年的經濟風暴危機，存活下來的企業，如何保持彈性以便迅速的回應，就是一個重要的課題。
畢竟對企業而言，真正的競爭恐怕是在風雨過後才是真正的開始，然而企業如果未能認清真相，只是一昧的人云亦云，套用流行的管理方式，卻未能夠真的自我認清，何種人力資源活動對本身是有幫助的，那麼所謂的「功能彈性」豈不是古時候的萬靈丹，但本研究發現，組織如果不了解「員工對功能彈性氣候的感知」其實必須要考慮到「員工滿意度」的話，那功能彈性恐怕會令人失望的。
本研究以國內零售量販業排名第一的個案公司為研究對象，322份員工樣本，探討員工對功能彈性氣候的感知對工作滿意度的影響；並以工作要求及工作自主為中介變項；研究結果如下：
一、「工作要求」與「工作自主」為「員工對功能彈性氣候的感知」對員工「工作滿意度」的中介變項。
二、「員工對功能彈性氣候的感知」對「員工滿意度」關聯是正相關或負相關必須視情形而定。
關鍵字：零售量販業、功能彈性、工作滿意度

摘要(英)

After the economic crisis of 2009, many companies have closed down in last year. That pushes the companies to re-examine the inside of “flexibility” measures in order to survive from the economic storm.
Flexibility is the new capability of a organization. Why organization needs to keep flexibility? The answer is the globalization competence. To achieve this goal, the best way for the organization is to keep the flexibility. Especially the “Functional Flexibility”, because the functional flexibility allows the organization could assign the different models of work systems such as job enlargement, job enrichment, job rotation, and semi- autonomous work groups. And some scholars assume that higher functional flexibility leads to more satisfied and motivated employees and thus to higher labor productivity (Cordery, Sevastos, Mueller, & Parker, 1993).
But in the object of this study it seems different; the functional flexibility is not exactly having the positive connection with job satisfaction, I try to find the connection with functional flexibility and job satisfaction.
In this study, I try to find out the connection between the perception of functional flexibility climate and job satisfaction; and take job demands and job autonomy as an intervening variable;
The results of this study are shown as follows:
1. the "Job demands" and "Job autonomy" as a mediating variable between “the perception of functional flexibility climate” and “Job satisfaction “.
2. Relationship of the perception of functional flexibility climate” and “Job satisfaction “is by case.
Keywords: Functional flexibility, Job satisfaction, Job demands, Job autonomy

關鍵字(中)

★ 工作滿意度
★ 功能彈性

關鍵字(英)

★ Functional Flexibility
★ Job Satisfaction

論文目次

中文提要 …………………………………………………………… i
英文提要 …………………………………………………………… ii
目錄 …………………………………………………………… iii
圖目錄 …………………………………………………………… iv
表目錄 …………………………………………………………… iv
一、緒論……………………………………………………… 1
1-1 研究背景與動機………………………………………… 1
1-2 研究目的………………………………………………… 3
二、文獻探討………………………………………………… 5
2-1 彈性組織………………………………………………… 5
2-2 功能彈性………………………………………………… 6
2-3 員工對功能彈性氣候的感知…………………………… 9
2-4 工作要求………………………………………………… 9
2-5 工作自主………………………………………………… 10
2-6 工作滿意度……………………………………………… 12
三、研究方法………………………………………………… 16
3-1 研究架構與架設………………………………………… 16
3-2 C公司背景說明………………………………………… 17
3-3 研究對象與抽樣方法…………………………………… 19
3-4 量測工具………………………………………………… 19
3-5 資料分析方法…………………………………………… 24
四、研究分析與結果…………………………………………… 25
4-1 樣本特性分析…………………………………………… 25
4-2 樣本區域特性…………………………………………… 28
4-3 量表信度分析…………………………………………… 29
4-4 相關分析………………………………………………… 31
4-5 迴歸分析…………………………………………………… 33
五、結論與建議………………………………………………… 39
5-1 研究發現…………………………………………………… 39
5-2 研究討論…………………………………………………… 42
5-3 管理意涵…………………………………………………… 43
5-4 研究限制…………………………………………………… 45
5-5 研究建議…………………………………………………… 46
參考文獻 ……………………………………………………………… 48

參考文獻

一、中文部分
1 莊雅閔，「彈性雇用與企業競爭力之關聯性研究－以台灣地區服務業為例」，國立中央大學，碩士論文，民國 93年
2 方啟元，「人力資源管理活動對工作滿意之影響－探討員工知覺組織支持的中介效果」，國立中央大學，碩士論文，民國 94年
3 吳淑敏徐村和唐國銘，中華管理評論國際學報: 情緒智慧、組織氣候與服務品質之關係研究——以台灣銀行產業為例，2007年5月第10卷2期
二、英文部分
111 Beltrán-Martín, I., Roca-Puig, V., Escrig-Tena A., and Juan Carlos Bou-Llusar,( 2008), Journal of Management: Human Resource Flexibility as a Mediating Variable Between HighPerformance Work Systems and Performance, 34; 1009 originally published online May 20, 2008;
2 Beltran-Martin, I., Roca-Puig, V., Escrig-Tena, A., & Bou-Llusar J.C. 2008., Journal of Management: Human resource flexibility as a mediating variable between high performance work systems and performance., 34(5), 1009-1044.
3 Desombre, T., Kelliherw, C., Macfarlane, F., and Ozbilginz, M., (2005), British Journal of Management: Re-OrganizingWork Roles in Health Care:
Evidence from the Implementation of Functional Flexibility, Vol. 16
4 Friedrich, A., Kabst, R. , Weber, W., Paderborn, Rodehuth, M., (1998), Functional flexibility: merely reacting or acting strategically?
5 Jim, T. -Y., Cable, D. M. Kim, S. -P., & Wang, J. 2009. Emotional competence and work performance: The mediating effect of productivity and the moderating effect of job autonomy. Journal of Organizational Behavior, 30(7): 983-1000
6 Jim, T. -Y., Cable, D. M. Kim, S. -P., & Wang, J. 2009., Journal of Organizational Behavior: Emotional competence and work performance: The mediating effect of productivity and the moderating effect of job autonomy., 30(7): 983-1000
7 Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. ASQ, 24, 285-308.,In page 82
8 Kim, T. Y., Daniel M. Cable, Kim, S. P., Wang, J., Journal of Organizational Behavior: Emotional competence and work performance: The mediating effect of proactivity and the moderating effect of job autonomy.,Volume 30 Issue 7, Pages 983 – 1000
9 Morris, J. A., and Feldman, D. C., The Academy of Management Review: The Dimensions, Antecedents, and Consequences of Emotional Labor, Vol. 21, No. 4 (Oct., 1996), pp. 986-1010
10 Origo, F., Pagani, L., International Journal of Manpower: Workplace flexibility and job satisfaction: some evidence from Europe, Vol. 29 No. 6, 2008
pp. 539-566
11 Origo, F., Paganiy, L., (2006), Is Work Flexibility a Stairway to Heaven? The Story Told by Job Satisfaction in Europe,
12 Peter T. van den Berg, Mandy E.G. van der Velde, Journal of Business and Psychology: Relationships of functional flexibility with individual and work factors, Vol. 20, No. 1, Fall 2005
13 Robert A. Karasek, Jr., Administrative Science Quarterly: Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign, Vol. 24, No. 2 (Jun., 1979), pp. 285-308
14 Seashore, S. E., Lawler, E. E., III, Mirvis, P., & Cammann, C. (1982), Observing and Measuring Organizational Change: A Guide to Field Practice. New York: Wiley.
15 Seeman, Melvin. 1959. “On the Meaning of Alienation.” American Sociological Review
16 Van den Berg, P.T., & Van der Velde, M.E.G. 2005., Journal of Business and Psychology: Relationships of functional flexibility with individual and work factors., 20(1), 111-129.
17 Williams, A., CHME Hospitality Research Conference, 26-27th April 2000.
18 Wilmar B. Schaufeli and Arnold B. Bakker, Journal of Organizational Behavior: Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study, 25, 293–315 (2004)

指導教授

劉念琪

審核日期

2010-6-28

推文