學習共享空間之滿意度調查研究：以圖書館讀者推薦與電子學習歷程檔為例

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姓名

李政其(Cheng Chy) 查詢紙本館藏

畢業系所

資訊工程學系在職專班

論文名稱

學習共享空間之滿意度調查研究：以圖書館讀者推薦與電子學習歷程檔為例
(Investigating learners’ satisfaction of learning commons: a case study of library readers recommendation and learners’ e-Portfolio)

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摘要(中)

資訊共享空間(information commons)源始於大學圖書館，因融入教學與學習之元素，所以又被稱做學習共享空間(learning commons或learning space)。學習共享空間有三種類型，其中的整合的共享空間(integrated commons)著重數位化，整合了研究、教學與學習功能，並且將其融入到圖書館服務。而電子學習歷程檔案之功能在於呈現個人學習活動上的歷程與成果，透過學習歷程之記載來促使學習者進行自我反思。由於Web 2.0的興起，帶動了資源分享平台的出現，使用者可透過Web2.0工具來創造出多元化的學習資源分享的機會，而一些Web2.0的網站更提供了推薦或是關聯機制，便於使用者找到相似的資料或人，藉由彼此的分享締造出群體智慧的交流。
基於上述，本研究之目的在於將圖書館讀者推薦與電子學習歷程檔案結合，實現整合的學習共享空間，並且透過實驗來調查了解使用者的滿意度。學習者可以透過系統所提供的電子學習歷程服務來記載學習歷程記錄，以及分享個人之資訊或知識。除此之外，也可透過讀者推薦機制來找到閱讀同好，並且參訪其電子歷程檔案、借閱歷程，以及與其進行交流互動。最後實驗結果發現，系統品質、資訊品質以及認知系統好處會對使用者的滿意度有正面的影響。

摘要(英)

Information commons originates from University Library. It is also called learning commons or learning space due to its learning characteristics. There are three types of information commons, one of which is integrated commons. The integrated commons integrates research, teaching and learning functions with library services. Electronic portfolios (e-portfolio) are platforms for students to record their learning portfolios, and activities which can enhance students’ reflection on learning. Because of the thriving of Web 2.0, users can use web2.0 tools to share their information and knowledge and to communicate with each other. Furthermore, some web2.0 sites also provide recommendation or relation mechanisms for users to find similar documents, articles or people easily.
Based on above theories, this research aims to implement integrated commons that belongs to learning commons and investigate readers’ overall satisfaction towards our system. In this study, we propose readers recommendation mechanism based on library records, and then integrate readers recommendation mechanism with e-portfolio service. Learners can record their learning portfolios and share their information or knowledge on e-portfolios provided by our system. Furthermore, learners can use readers recommendation mechanism to find people with similar reading interests, and visit their e-portfolios and reading records as well as discuss some topics about learning, reading, studying or interests with each other. Our experiment shows that system quality, information quality and perceived benefits have significant influences on users’ satisfaction.

關鍵字(中)

★ 學習共享空間
★ 電子學習歷程檔案
★ 讀者推薦
★ Web2.0
★ 資訊共享空間
★ 使用者滿意度

關鍵字(英)

★ information commons
★ electronic portfolio(e-portfolio)
★ Web2.0
★ readers recommendation
★ learning commons(learning space)
★ users’ satisfaction

論文目次

目錄
摘要 IV
Abstract V
誌謝 VI
目錄 VII
圖目錄 IX
表目錄 X
第一章、簡介 1
第二章、相關研究 3
2.1、學習共享空間 3
2.2、電子學習歷程檔 5
2.3、WEB2.0同好推薦 7
2.4、使用者滿意度 8
第三章、讀者推薦與電子學習歷程檔案系統 11
3.1、向量空間模型與相似度計算 11
3.2、系統架構 12
3.3、系統展示 14
第四章、研究方法 17
4.1、研究模型 17
4.2、研究假設 18
4.3、研究變數與操作型定義 19
4.4、受試者資料 20
第五章、結果 22
5.1、信度與效度分析 22
5.2、皮爾森相關分析 23
5.3、假設檢定 24
第六章、討論 26
6.1、系統品質與資訊品質對於認知系統好處之影響 26
6.2、系統品質、資訊品質與認知系統好處對使用者滿意度之影響 27
6.3、服務品質、知識/資訊分享態度對使用者滿意度之影響 28
第七章、結論 30
參考文獻 32
附錄一. Questionnaire items and sources 37
附錄二. 資料授權與保密切結書 39

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指導教授

楊鎮華(Stephen J.H. Yang)

審核日期

2010-7-20

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