專案團隊問題解決能力與創新績效關係之研究

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楊明璁(Ming-Tsung Yang) 查詢紙本館藏

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企業管理學系

論文名稱

專案團隊問題解決能力與創新績效關係之研究
(Problem Solving and Creativity in Diversity Organization Abstract)

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摘要(中)

在競爭如此激烈的環境下，組織面對著來自四面八方的挑戰，要想突破重圍擊退競爭者，創新是相當重要的一個課題。就像是蘋果的平板電腦就帶來了全新的市場，相較之下宏碁一直固守在筆記型電腦上，這就使得蘋果現在如日中天，但宏碁卻是節節敗退。因此，如何開創出新的技術以及新的市場一直是組織所想研究的課題，而問題解決的三種能力對於創新績效的影響，以及團隊成員多樣性帶來的影響，便是本研究的重要課題。
經由本研究實證結果發現，尋求幫助和給予幫助的意願對創新績效都是負相關的關係，這跟眾多學者所認為的結果有些差異。然而，重新構思的意願則對創新績效都是正相關的關係，由此可知重新構思對於一個新產品開發團隊的重要性。在團隊成員組成多樣性方面，本研究結果顯示該變數只有對於給予幫助與市場創新績效的關係是正向調節但不顯著，其餘五條皆為正向調節且顯著。
因此，本研究認為團隊內若想提升創新績效，務必要讓團隊內成員培養出重新構思的意願。而如果一個團隊沒有這種意願，就算一股腦的提升團隊組成的多樣性，這樣也只會帶來反效果。

摘要(英)

In the competitive industry environment, the only way for the organizations to defeat their competitors is innovation. The only way for the organizations to defeat their competitors is innovation. For example, Acer almost spent its whole expenses and efforts in the industry of laptop without the foresight of Tablet PC, so Apple became the pioneer and had a high market share in the industry of Tablet PC. It seems that how to invent a new technology and find a new market become the main issue for the organization. Accordingly, the researcher investigated how the three abilities of problem solving and team composition affected on the performance of innovation in the study.
　The results from the empirical study showed that there was significantly negative relationship between help seeking and the performance of innovation or help giving and the performance of innovation. The result was not similar to the prior research. However, the reflective reframing was positively related to the performance of innovation. The result could prove that the ability to reframe reflectively was important for the team which was responsible for developing new products. Additionally, the result of the study indicated that team composition insignificantly positive mediated to help giving and the performance of creating a new market; the others five path were significant.
　Therefore, the team composition probably has negative influence on the team if the team members are not willing to reframe reflectively. The researcher suggests that the organizations should foster the team’s reflective reframing for increasing the performance of innovation.

關鍵字(中)

★ 團隊組成多樣性
★ 創新
★ 重新構思
★ 給予幫助
★ 尋求幫助

關鍵字(英)

★ help seeking
★ help giving
★ reflective reframing
★ innovation
★ team composition

論文目次

第一章緒論 1
1.1 研究背景與動機 1
1.2 研究目的與問題 2
1.3 研究方法 2
1.4 研究流程 3
1.5 章節架構 4
第二章文獻探討及假說 5
2.1解決問題 5
2.1.1尋求幫助 6
2.1.2給予幫助 6
2.1.3重新構思 7
2.2創新能力 8
2.2.1技術創新 9
2.2.2 市場創新 10
2.3 團隊組成多樣性 12
2.4 結構方程模式 15
第三章研究設計 17
3.1概念性架構 17
3.2 研究假說 18
3.3 衡量變數定義 19
3.4 結構方程模型 23
3.5 抽樣方法與問卷設計 27
第四章實證分析 28
4.1樣本基本資料分析 28
4.2 衡量模型之評估 30
4.3 結構模型之評估 36
4.4 問題解決能力、創新績效與團隊組成多樣性研究假說分析 41
第五章結論與建議 43
5.1研究結果與貢獻 43
5.2 管理意涵 45
5.3 研究限制與未來研究建議 46
參考文獻 47
附錄 52

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指導教授

陳炫碩(Shiuann-Shuoh Chen)

審核日期

2011-6-15

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