| 摘要(英) |
After the corporatization of the restructuring in January 1, 2003, Chunghwa Post Co,., Ltd established 23 business central offices based on the company itself business’s scale and a total of five mail processing centers in Taipei, Taoyuan, Taichung, Tainan, Kaohsiung. This project aims to discuss the business operational performances among each sub-branches of the Taoyuan post office. And, apply the DEA model to analyze the operating conditions of each branch offices from the differentiations between the major investment items as well as the output effectiveness. Then, discover the influences of the operational performance from the changes of the output effectiveness from 2008 to 2010.
The study found: firstly, the business performance of Taoyuan branch post office showing the number of stable growth relatively in year 2008, 2009 and 2010. And the smaller branches have the better performances especially the branches that located in offices and schools. This result also showed that the existence of the smaller-scale branches is necessary. Secondly, the amount of the parcel and the express delivery are the major factors that strongly effect the business operational ranking. Thirdly, characteristic、scale、location、year these four variables presents the negative relations with the technical efficiency value.
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| 參考文獻 |
一、中文文獻：
﹝1﹞中華郵政股份有限公司，中華郵政年報，民國97年。
﹝2﹞王以仁，「郵政支局經營效率評估之研究──以資料包絡分析法運用於基隆特等郵局所轄支局為例」，國立交通大學，碩士論文，民國89年。
﹝3﹞胡美惠，「台灣北區郵政管理局直轄支局經營效率之研究」，私立 銘傳大學，碩士論文，民國91年。
﹝4﹞黃敏玲，「二階段資料包絡分析法之應用~探討台南郵局所轄支局經營績效」，國立中正大學，碩士論文，民國93年。
﹝5﹞吳月萍，「中華郵政於公司化前後績效評估-資料包絡分析法之應用」，國立中正大學，碩士論文，民國94年。
﹝6﹞陳義新，「郵政事業公司化前後之經營效率評估」，私立中原大學，碩士論文，民國98年。
﹝7﹞林錦標，「我國郵政公司責任中心經營績效評估之研究」，私立佛光大學，碩士論文，民國99年。
﹝8﹞張晃銘，「臺灣區自來水事業績效評估―資料包絡分析法的應用」，私立真理大學，碩士論文，民國93年。
﹝9﹞張永成，「雲林縣鄉鎮市農會信用部經營績效之評估」，私立南華大學，碩士論文，民國93年。
﹝10﹞何錦雲，「高雄縣市地政事務所登記業務電腦化後之效率分析--以DEA 與SFA 方法之應用」，國立中山大學，碩士論文，民國97年。
﹝11﹞何思瑩，「以平衡計分卡為基礎之資料包絡分析法績效評估 - 以台灣半導體通路商為例」，私立中華大學，碩士論文，民國98年。
﹝12﹞孫遜，資料包絡分析法-理論與應用，揚智文化出版社，台北，民國93年。
﹝13﹞郵政儲金匯兌法。
﹝14﹞郵務營業規章。
﹝15﹞桃園責任中心局統計月報，民國97~99年。
二、英文文獻：
〔1〕Banker,R.D., Charnes, A. and Cooper, W.W.“ Some Models for Eestimating Technical and Scale Inefficiencies in Data Envelopment Analysis ”, Management Science, Vol. 30, pp.1078-1092.，1984.
〔2〕Boussofiane,A., Dyson, R. G., and Thanassoulis, E.“ Applied Data Envelopment Analysis ”, European Journal of Operational Research, Vol. 52, pp.1-15，1991.
〔3〕Borenstein, D., J.L. Becker, and V.J. Prado.“ Measuring the efficiency of Brazilian post office stores using data envelopment analysis ”,International Journal of Operations & Production Management, Vol.24, pp.1055-1078.，2004.
〔4〕Charnes,A. , Cooper , W.W. and Rhodes, E. ,“ Measuring the Efficiency of Decision Making Units ”, European Journal of Operational Research, Vol. 2, pp.429-444.，1978.
〔5〕Charnes, A ., Cooper, W.W., Divine, D., Ruefli, T.W., and Thomas, D.“ Comparison of DEA and Existing Ratio and Regression System for Effecting Efficiency Evaluations of Regulated Electric Cooperattives in Texas ”, Research in Governmental and Nonprofit Accounting, Vol.5, pp.187-210.，1989.
〔6〕Farrell, M.J.,“ The Measurement of Productive Efficiency ”, Journal of the Royal Statistical Society, Series A,Vol.120, pp.253-281.，1957.
〔7〕Parker, D. and K. Hartley.“ Organizational Status and Performance ”, Applied Economics, Vol. 23,pp.403-416.，1991.
〔8〕Register,C.A.“ Technical Efficiency Within the US Postal Service and the Postal Reorganization Act of 1970 ”,Applied Ecnomics, Vol.20, pp.1185-1197.，1988.
三、網路資料：
〔1〕交通部網站
http://www.motc.gov.tw/mocwebGIP/wSite/lp?ctNode=526&CtUnit=116&BaseDSD=7&mp=1
〔2〕中華郵政全球資訊網
http://www.post.gov.tw/post/index.jsp
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