博碩士論文 994201026 詳細資訊




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姓名 黃鈺涵(Yu-han Huang)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 工作壓力源、人格特質與工作滿意度之關係—以在職進修者為例
(Can Personality Moderate the Relationship between Job Stressors and Job Satisfaction?)
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摘要(中) 本研究旨在探討工作壓力源對於工作滿意度的影響,以及個人特質能否調節工作壓力源對於工作滿意度的負面影響。自變項「工作壓力源」又分成四個子構面:「人際衝突壓力源」、「工作負荷壓力源」、「缺乏自主性壓力源」、「組織氣候壓力源」,並將四子構面加總為「總工作壓力來源」,分別探討此五個自變項對依變項「工作滿意度」之影響,以及人格特質是否具調節作用。
本研究係以企業管理學系與護理系在職專班學生為研究對象,採自我評量的方式回答題項,有效樣本共計89份。
研究結果顯示,「總工作壓力源」及四個子構面「人際衝突壓力源」、「工作負荷壓力源」、「缺乏自主性壓力源」、「組織氣候壓力源」對於「工作滿意度」均存有負向關係。調節效果方面,五大人格特質中有三個人格特質可以調節部份工作壓力源:(1)外向性可調節「人際衝突壓力源」、「工作負荷壓力源」與「缺乏自主性壓力源」對工作滿意度之影響。(2)親和性可調節「人際衝突壓力源」對工作滿意度之影響。(3)謹慎性可調節「缺乏自主性壓力源」對工作滿意度之影響。(4)核心自我評估可有效調節「人際衝突壓力源」對於工作滿意度的負向影響。
摘要(英) The study aimed at exploring the relationship between job stressors and job satisfaction, and the extent to which personal characteristics moderate the relationship between job stressors and job satisfaction. The determinants of job stressors that have been examined under this study include interpersonal conflict, work overload, work autonomy, organizational climate and the sum of these four stressors above.
Using a self-administered questionnaire, a total sample of 89 students from On-the-Job Graduate Program in Business Administration and Professional Nursing Program were surveyed.
Results revealed that there is significant negative relationship between job stressors and job satisfaction. Findings also suggest that (1) Extraversion moderates the influences of interpersonal conflict, work overload and work autonomy on job satisfaction. (2) Agreeableness moderates the influence of interpersonal conflict on job satisfaction. (3) Conscientiousness moderates the influence of work autonomy on job satisfaction. (4) Core self-evaluations moderates the influence of interpersonal conflict on job satisfaction.
關鍵字(中) ★ 核心自我評估
★ 工作壓力源
★ 五大人格
★ 工作滿意度
★ 人格特質
關鍵字(英) ★ Job stressor
★ Job satisfaction
★ Five Factor Model
★ Core Self-Evaluations
★ Personality
論文目次 目 錄 iii
圖 目 錄 v
表 目 錄 vi
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 研究流程 3
第二章 文獻探討 4
2-1 壓力的定義 4
2-2 工作壓力 5
2-2-1 工作壓力的定義 5
2-2-2 工作壓力模式 5
2-2-3 工作壓力源的類別 8
2-3 工作滿意度 10
2-3-1 工作滿意之定義及理論 10
2-3-2 工作滿意之相關因素 16
2-3-3 工作壓力與工作滿意度之關係 17
2-4 人格特質 19
2-4-1 五大人格特質模型(The Five Factor Model of Personality, FFM) 19
2-4-2 核心自我評估(Core Self-Evaluations) 21
2-4-3 人格特質的調節作用 23
第三章 研究方法 27
3-1 研究架構與假說 27
3-2 研究樣本 28
3-3 研究工具 28
3-4 資料分析 31
第四章 研究結果 33
4-1 樣本描述性統計 33
4-2 信度分析 35
4-3 獨立樣本t檢定 36
4-4 量表描述性統計 37
4-5 變項間之相關 39
4-6 迴歸分析 42
4-7 階層迴歸分析 43
第五章 結論與建議 50
5-1 研究討論 50
5-2 研究結論 55
5-3 管理意涵 56
5-4 研究限制與未來建議 57
參考文獻 59
附錄:研究問卷
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指導教授 杜秉叡(Bing-ruei Du) 審核日期 2012-6-26
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