參考文獻 |
中文部分
[1]. 邱毓蘋,(1990),「資訊豐富度對網路購物意願之研究」,碩士論文,國立交通大學,傳播所。
[2]. 柯昉欣,(2009),「部落格內容豐富度對廣告效果影響之實驗室研究─作者類型與部落格態度的調節效果」,碩士論文,國立中央大學,資訊管理所。
[3]. 朱惠中,(2006),「影響網路書店購買意圖之實驗室研究」,碩士論文,國立中央大學,資訊管理所。
英文部分
[1]. Ajzen, I. & Fishbein, M. (1977). “Attitude-Behaviour Relations: A Theoretical Analysis and Review of Empirical Research.” Psychological Bulletin, 84, 888-918.
[2]. Allan, S. & Gilbert, P. (1995). “A Social Comparison Rating Scale: Psychometric Properties and Relationship to Psychopathology.” Personality and Individual Differences, 19(3), 293-299.
[3]. Allen, V. L. (1965). “Situational Factors in Conformity.” Advances in Experimental Social Psychology, 2, 133-175, New York: Academic.
[4]. Amblee, N. & Bui, T. (2007). “Freeware Downloads: An Empirical Investigation into the Impact of Expert and User Reviews on Demand for Digital Goods.” AMCIS 2007 Proceedings, 21.
[5]. Arndt, J. (1967). Word of Mouth Advertising: A Review of the Literature, New York: Advertising Research Federation.
[6]. Asch, S. E. (1952). Social Psychology, New York: Prentice-Hall.
[7]. Banerjee, A. V. (1992). “A Simple Model of Herd Behavior.” Quarterly Journal of Economics, 107(3), 797-817.
[8]. Bickart, B. & Schindler, R. M. (2001). “Internet Forums as Influential Sources of Consumer Information.” Journal of Interactive Marketing, 15(3), 31-40.
[9]. Bielen, F. & Demoulin, N. (2007). “Waiting Time Influence on the Satisfaction-Loyalty Relationship in Services.” Managing Service Quality, 17(2), 174-193.
[10]. Bitner, M. J. (1990). “Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses.” Journal of Marketing, 54(2), 69-82.
[11]. Blackwell, R. D., Miniard, P. W. & Engel, J. F. (1995). Consumer Behavior, 8th Edition, Orlando: Harcourt College Publishers.
[12]. Briley, D. A. & Wyer Jr, R. S. (2002). “The Effect of Group Membership Salience on the Avoidance of Negative Outcomes: Implications for Social and Consumer Decisions.” Journal of Consumer Research, 29(3), 400-415.
[13]. Bristor, J. M. (1990). “Enhanced Explanations of Word-of-Mouth Communications: The Power of Relationships.” Research in Consumer Behavior, 4, 51-83.
[14]. Buttle, F. A. (1998). “Word of Mouth: Understanding and Managing Referral Marketing.” Journal of Strategic Marketing, 6(3), 241-254.
[15]. Carmon, Z., Shanthikumar, J. G. & Carmon, T. F. (1995). “A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service.” Management Science, 41(11), 1806-1815.
[16]. Chen, M. & Singh, J. P. (2001). “Computing and Using Reputations for Internet Ratings.” In Proceedings of the 3rd ACM Conference on Electronic Commerce (EC’ 01), 154-162.
[17]. Chen, P. Y., Wu, S. Y. & Yoon, J. (2004). “The Impact of Online Recommendations and Consumer Feedback on Sales.” ICIS 2004 Proceedings, 58, 711-724.
[18]. Clemmer, E. C. & Schneider, B. (1993). “Managing Customer Dissatisfaction with Waiting: Applying Social-Psychological Theory in a Service Setting.” Advances in Services Marketing and Management, 2, 213-229.
[19]. Daft, R. L., Lengel, R. H. & Trevino, L. K. (1987). “Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems.” MIS Quarterly, 11(3), 355-366.
[20]. Dai, H. & Palvia, P. (2009). “Mobile Commerce Adoption in China and the United States: A Cross-Cultural Study.” The Database for Advances in Information Systems, 40(4), 43-61.
[21]. Davis, A. & Khazanchi, D. (2008). “An Empirical Study of Online Word of Mouth as a Predictor for Multi-Product Category E-Commerce Sales.” Electronic Markets, 18(2), 130-141.
[22]. Debo, L. G. & Veeraraghavan S. K. (2009). “Consumer-Driven Demand and Operations Management Models: Models of Herding Behavior in Operations Management.” International Series in Operations Research & Management Science, 131, 81-112.
[23]. Deutsch, M. & Gerard, H. B. (1955). “A Study of Normative and Informational Social Influences upon Individual Judgment.” Journal of Abnormal and Social Psychology, 51, 629-636.
[24]. Dube-Rioux, L., Schmitt, B. H. & Leclerc, F. (1988). “Consumer’s Reactions to Waiting: When Delays Affect the Perception of Service Quality.” Advances in Consumer Research, 16, 59-63.
[25]. Duhan, D. F., Johnson, S. D., Wilcox J. B. & Harrell, G. D. (1997). “Influences on Consumer Use of Word-of-Mouth Recommendation Sources.” Journal of the Academy of Marketing Science, 25 (4), 283-295.
[26]. Evans, P. & Wurster, T. S. (1999). “Getting Real About Virtual Commerce.” Havard Business Review, 77, 84-94.
[27]. Festinger, L. (1954). “A Theory of Social Comparison Processes.” Human Relations, 7, 117-140.
[28]. Frankenhauser, M. (1959). Estimation of Time: An Experimental Study, Stockholm: Almqvist & Wiksell.
[29]. Gelb, B. D. & Sundaram, S. (2002). “Adapting to Word of Mouse.” Business Horizon, 45(4), 21-25.
[30]. Gibbons, F. X. & Buunk, B. P. (1999). “Individual Differences in Social Comparison: Development of a Scale of Social Comparison Orientation.” Journal of Personality and Social Psychology, 76(1), 129-142.
[31]. Godes, D. & Mayzlin, D. (2004). “Using Online Conversations to Study Word-of-Mouth Communication.” Marketing Science, 23(4), 545-560.
[32]. Gross, D. & Harris, C. (1985). Fundamentals of Queuing Theory, New York: Wiley.
[33]. Hennig-Thurau, T., Gwinner, K. P., Walsh, G. & Gremler, D. D. (2004). “Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?” Journal of Interactive Marketing, 18(1), 38-52.
[34]. Hockenhull, T. (2000). “Getting the Edge in Professional Selling: Queues, Numbers, and Time Wasting.” BusinessWorld, 24, 1.
[35]. Hornik, J. (1982). “Situational Effects on the Consumption of Time.” Journal of Marketing, 46(4), 44-55.
[36]. Hornik, J. (1984). “Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior.” Journal of Consumer Research, 11 (1), 614-618.
[37]. Hornik, J. (1992). “Time Estimation and Orientation Mediated by Transient Mood.” The Journal of Socio-Economics, 21(3), 209-227.
[38]. Hornik, J., Cherian, J. & Dan, Z. (1994). “The Influence of Prototypic Values on the Validity of Studies Using Time Estimates.” Journal of the Market Research Society, 36(2), 145-147.
[39]. Howard, J. A. & Sheth, J. N. (1969). The Theory of Buyer Behavior, New York: John Wiley & Sons, Inc.
[40]. Huang, J. H. & Chen, Y. F. (2006). “Herding in online product choices.” Psychology and Marketing, 23(5), 413-428.
[41]. Hui, M. K. & Tse, D. K. (1996). “What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation.” Journal of Marketing, 60(2), 81-90.
[42]. Jacoby, J., Szybillo, G. J. & Berning, C. K. (1976) “Time and Consumer Behavior: An Interdisciplinary Overview.” Journal of Consumer Research, 2(4), 320~339.
[43]. Jun, S., Hyun, Y. J., Gentry, J. W. & Song, C. (2001). “The Relative Influence of Affective Experience on Consumer Satisfaction under Positive Versus Negative Discrepancies.” Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 14, 141-153.
[44]. Katz, K. L., Larson, B. M. & Larson, R. C. (1991). “Prescription for the Waiting-in-Line Blues: Entertain, Enlighten, and Engage.” Sloan Management Review, 32(2), 44-53.
[45]. Koo, M. & Fishbach, A. (2010). “A Silver Lining of Standing in Line: Queuing Increases Value of Products.” Journal of Marketing Research, 47(4), 713-724.
[46]. Kotler, P. & Keller K. L. (2006). Marketing Management, 12th Edition, New Jersey: Pearson Prentice Hall.
[47]. Kruglanski, A. W. & Mayseless, O. (1990). “Classic and Current Social Comparison Research: Expanding the Perspective.” Psychological Bulletin, 108(2), 195-208.
[48]. Larson, R. C. (1987). “Perspectives on Queues: Social Justice and the Psychology of Queueing.” Operations Research, 35(6), 895-905.
[49]. Lascu, D. & Zinkhan, G. (1999). “Consumer Conformity: Review and Applications for Marketing Theory and Practice.” Journal of Marketing Theory and Practice, 7(3), 1-12.
[50]. Lennox, R. D. & Wolfe, R. N. (1984). “Revision of the Self-Monitoring Scale.” Journal of Personality and Social Psychology, 46(6), 1349-1364.
[51]. Liu, Y. (2006). “Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue.” Journal of Marketing, 70(3), 74-89.
[52]. Lord, K. R., Lee, M. & Choong, P. (2001). “Differences in Normative and Informational Social Influence.” Advances in Consumer Research, 28, 280-285.
[53]. Lovelock, C. & Wirtz, J. (2007). Services Marketing: People, Technology, Strategy, 6th Edition, America: Pearson College Div.
[54]. Lutz, R. J. (1991). “The Role of Attitude Theory in Marketing.” Perspectives in Consumer Behavior, 317-339.
[55]. Maister, D. H. (1985). “The Psychology of Waiting Lines.” The Service Encounter, Lexington, MA: Lexington Books, 113-123.
[56]. Marquis, M. and Filiatrault, P. (2000). “Cognitive and Affective Reactions When Facing an Additional Delay While Waiting in Line: A Matter of Self-Consciousness Disposition.” Social Behavior and Personality, 28(4), 355-376.
[57]. Murray, B. K. (1991). “A Test of Services Marketing Theory: Consumer Information Acquisition Activities.” The Journal of Marketing, 55(1), 10-25.
[58]. Priestly, J. B. (1968). Man and Time, New York: Dell.
[59]. Pruyn, A. & Smidts, A. (1998). “Effects of Waiting on the Satisfaction with the Service: Beyond Objective Time Measures.” International Journal of Research in Marketing, 15(4), 321-334.
[60]. Ornstein, R. E. (1969). On the Experience of Time, England: Penguin Books.
[61]. Rafaeli, A., Barron, G. & Haber, K. (2002). “The Effects of Queue Structure on Attitudes.” Journal of Service Research, 5(2), 125-140.
[62]. Raz, O. & Ert, E. (2008). “Size Counts: The Effect of Queue Length on Choice between Similar Restaurants.” Advances in Consumer Research, 35, 803-804.
[63]. Ridings, C., Gefen, D. & Arinze, B. (2002). “Some Antecedents and Effects of Trust in Virtual Communities.” Journal of Strategic Information Systems, 11(3-4), 271-295.
[64]. Rosenberg, M. J., Hovland, C. I., McGuire, W. J., Abelson, R. P. & Brehm, J. W. (1960). “Attitude Organization and Change: An Analysis of Consistency among Attitude Components.” Yale Studies in Attitude and Communication series, 3, Yale University Press.
[65]. Ross, L., Bierbrauer, G. & Hoffman, S. (1976). “The Role of Attribution Processes in Conformity and Dissent: Revisiting the Asch Situation.” American Psychologist, 31, 148-57.
[66]. Scotland, R. (1991). “Customer Service: A Waiting Game.” Marketing, 11, 1-3.
[67]. Seawright K. K. & Sampson, S. E. (2007). “A Video Method for Empirically Studying Wait-Perception Bias.” Journal of Operations Management, 25(5), 1055-1066.
[68]. Shaw, R., Blume, S. & Greenhalgh, D. (2000). “Queue for the Loo.” New Scientist, 167, 52-53.
[69]. Taylor, S. (1994). “Waiting for Service: The Relationship Between Delays and Evaluations of Service.” Journal of Marketing, 58(2), 56-69.
[70]. Veeraraghavan S. K. & Debo, L. G. (2010). “Herding in Queues with Waiting Costs: Rationality and Regret.” Forthcoming in Manufacturing & Service Operations Management, 13(3), 329-346.
[71]. Zhou, R. & Soman, D. (2003). “Looking Back: Exploring the Psychology of Queuing and the Effect of the Number of People Behind.” Journal of Consumer Research, 29(4), 517-530.
網路資料
[1]. http://www.morganstanley.com/institutional/research/index.html
[2]. http://www.find.org.tw/find/home.aspx
|