改善提案與組織學習：一項縱橫資料模型分析

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曾子維(Tzu-wei Tseng) 查詢紙本館藏

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人力資源管理研究所

論文名稱

改善提案與組織學習：一項縱橫資料模型分析
(Kaizen Suggestions and Organizational Learning:The Analysis of A Panel Data Model.)

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摘要(中)

中文摘要
過去許多個案研究發現改善提案與組織績效有正向關係，透過持續不斷的改善(Kaizen)過程可提升品質與降低成本(Singh & Singh, 2009)；然而，顯著提升績效，而富有價值的提案是如何產生的，卻缺乏研究深入探討。
Arthur & Aiman-Smith (2001) 曾以組織學習的理論與觀點來探討節餘分享制度中員工建議的產生，發現員工建議數量的多寡與組織學習有關。根據組織學習理論，單環學習會影響雙環學習(Nonaka & Takeuchi, 1995; Argyris & Schön, 1978 )，依此觀點，本研結合組織學習架構和改善提案系統，探討經由單環與雙環學習而產生的提案，兩者之間的關係是否與組織學習理論的推導一致。
本研究欲補足的缺口在：第一，過去研究未清楚推論結合改善提案與組織學習的原因，為何能以單雙環學習觀點區分提案的類型；第二，解釋為何單環提案會影響雙環提案之邏輯推論。本研究個案為日本兩家汽車公司與台灣一家汽車公司共同投資成立，綜合三十六個月改善提案資料，以課為單位探討單環提案與雙環提案之影響關係。結果顯示，因為組織記憶的知識累積、可溝通系統的知識分享與組織學習中介機制，單環提案會影響雙環提案的產生，彼此具有正向關聯。

摘要(英)

Abstract
Many empirical evidences supported that kaizen suggestion system could positively influence the performance of orgnaizations. However, there were few studies to discuss the key mechanism that made employees submit the valuable suggestions.
We proposed a model of kaizen suggestion in a view of organizational learning, because the relationship of kaizen suggestions should be consistent with the organizational learning process. According to organizational learning theory, the “single loop learning” could result in the “double loop learning” (Nonaka & Takeuchi, 1995; Argyris & Schön, 1978 ). Therefore, we used an organizational learning perspective to predict the changes in the volume and content of two types of kaizen suggestions over time.
In this study, the relationship of single loop suggestions and double loop suggestions was analyzed. In the mechanism of knowledge accumulation, knowledge sharing and organizational learning intervention, the single loop suggestions would stimulate the creation of double loop suggestions over time.

關鍵字(中)

★ 雙環學習
★ 改善提案
★ 單環學習
★ 組織學習

關鍵字(英)

★ Single Loop Learning
★ Organizational Learning
★ Kaizen Suggestions
★ Double Loop Learning

論文目次

目錄
中文摘要 i
Abstract ii
誌謝 iii
目錄 iv
圖目錄 v
表目錄 v
第一章緒論 1
第二章文獻探討 4
第一節改善提案 4
第二節組織學習 6
第三節改善提案與組織學習 9
第四節研究假設 11
第三章研究方法 14
第一節研究架構 14
第二節研究對象 15
第三節研究變項 16
第四節資料分析方法 18
第四章研究結果 19
第一節樣本基本資料描述 19
第二節各變項相關性分析 20
第三節多元迴歸分析 22
第五章結論與建議 24
第一節研究結論與討論 24
第二節管理意涵 27
第三節研究限制與建議 28
參考文獻 29

參考文獻

參考文獻
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2. 陳怡貝，2005。知識創造歷程之初探—以B公司之改善提案制度為例，國立中央大學人力資源管理研究所未出版之碩士論文。
3. 陳建鈺，2005。改善提案對生產力與不良率之影響—一個知識創造的觀點，國立中央大學人力資源管理研究所未出版之碩士論文。
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指導教授

林文政(Wen-jeng Lin)

審核日期

2012-7-22

推文