| 摘要(英) |
This thesis focuses on investigation and statistics of voltage sags related to power quality at High-Tech Industry in power system of Taiwan Power Company. Excellent power quality is crucial for high-tech industries. While power supply becoming abnormal the production process of the industry may have a significant impact, so the power quality of high-tech industrial park is considerably important. In this study, the high-tech industry power quality issues are discussed and the appropriate management strategies are also proposed to enhance customer satisfaction. By carefully checking the measurement results, some recommended solutions to mitigating power quality problems will be provided to utility and customers.
Firstly, the customer satisfaction index to electricity supply and industry quality management methods including the operation of the quality management system and Six Sigma spirit are investigated in this paper. The business status and SWOT analysis of a case company are also described.
Then, the voltage sag and its international standard as well as Taipower voltage sag monitoring system, which has been installed in some high-tech industrial parks are introduced. The 6 years data from 2006 to 2011 in three major Science-Based Industrial Parks on voltage sags classified by causes and severity are analyzed. Based on the cumulative statistical distribution chart of happened event number, it reveals a clear downward trend year by year. The performance could be accredited to the joint effort among utility and customers for many years. By comparing domestic and foreign researches, Taipower’s index of power supply has well satisfied most customers. It is much better than the United States and Canada. This result gives a lot of positive encouragement to the domestic industry on quality of power supply.
Moreover, according to a customer satisfaction survey about power supply, over 95% of customers give positive assessment, and the evaluation score approximate the optimal score of service industry.
|
| 參考文獻 |
[1] 陳崇智，半導體廠生產電力品質管理之研究，國立交通大學管理學院碩士論文，2008.
[2] 蘇健忠，大型科技廠電力設備事故案例分析及其風險評估與改善對策，中原大學電機工程學系研究所碩士論文，2006.
[3]系統規劃處，高科技產業供電可靠度與電力品質管理改善之研究，台電公司，2005.
[4] 美國 Nexant 顧問公司，高科技用戶電壓驟降之管理與改善，台電公司委託專題研究報告，2004.
[5] 系統規劃處，科學工業園區電壓驟降特性分析，台電公司， 2003.
[6] 廖清榮、陳以彥、林建廷，“高科技科學園區電力品質監測系統建立，”台電工程月刊，第657 期，pp. 1-20，2003.
[7] 美國電力研究院，台電系統供電可靠度提昇之研究，台電公司委託專題研究報告，2002.
[8] 楊正光、湯運興，“新竹科學園區配電系統停電事故分析與改善對策，”台電工程月刊，第632 期，pp. 48-580，2001.
[9] 廖清榮，邱秉毅，楊金石，“科學園區電壓驟降調查與統計，”中華民國第三十二屆電力工程研討會，台北，2011.
[10] T. A. Pearson, “Measure for Six Sigma Success,” Quality Progress, Vol. 34, No.2, pp. 35-40 , 2001.
[11] 喬廣文, 應用六標準差方法提升半導體封裝製程品質, 國立交通大學碩士論文, 2003.
[12] 曾慶毅, Six Sigma之實務應用方法研究 — 以飛機零組件維修為例, 元智大學碩士論文, 2003.
[13] 城培舜, 以六標準差方法探討生產線產值提昇之研究-以不銹鋼裁剪中心為例, 國立成功大學碩士論文, 2004.
[14] 陳瀅中, 運用六標準差DMAIC方法於提昇印刷電路板底片品質之研究, 大葉大學碩士論文, 2007.
[15] W. Hakan and S. W. Pia, “Widening th Six Sigma concept: An approach to improve organizational learning,” Total Quality Management, 13(2), pp. 233-239, 2002.
[16] Ricardo B. Coronado and Antony Fiju, “Critical success factors for the successful implementation of six sigma projects in organizations,” The TQM Magazine, Vol. 14, No.2, pp. 92-99, 2002.
[17] Peter S. Pand and Lawrence Holpp, WHAT IS SIX SIGMA? , McGraw-Hill Osborne Mwdia, 2001.
[18] 顧客滿意度（customers satisfaction degree）, MBA智庫百科網, 2012年4月30日. Available:http://wiki.mbalib.com/).
[19] 黃卉，供電行業顧客滿意度模型構建及實證研究，蘭州大學碩士學位論文，2010.
[20] 蔡飛，顧客滿意度佛山供電局服務營銷策略研究，華南大學碩士學位論文，2011.
[21] 賈振旺，供電企業顧客滿意度指數測評方案探討，Power DSM, Vol. 6 No.4, 2004.
[22] 尉尚宏，成本控制項目中的供電器業顧客滿意度研究，華北電力大學工程碩士論文, 2007.
[23] 易迎輝，長沙供電市場顧客滿意度模型及測評指標體系研究，中南大學碩士學位論文，2009.
[24] IEEE Recommended Practice for Monitoring Electric Power Quality, IEEE Std. 1159-1995.
[25] SEMI F47-0200: Guide for semiconductor factory systems voltage sag immunity, 2000.
[26] 廖清榮、楊金石，”電網即時相量監測系統應用開發，” 台電工程月刊， pp. 105-117，2008.
[27] 廖清榮，廖政立，張志聲，楊金石，衛星定位即時同步監測於電力系統應用之研究， 經濟部研究發展專題，民國82年。
[28] 廖清榮，電力品質實務班電壓驟降簡報， 台電內部講義，2010.
[29] 王瑋民，陳建富，楊金石，李芸芬，“南科鄰近地區一次輸電線路雷擊事故之電壓驟降研究，＂中華民國第二十四屆電力工程研討會，pp. 347-350，2004.
[30] 楊金石，許炎豐，“微電網運轉控制技術，＂台電工程月刊，pp. 98-104, 民國97年11月.
[31] 業務處，100 年度工業區暨加工出口區供電品質滿意度調查報告，台電公司，民 國 100 年 11 月
|
[Endnote RIS 格式]
[相關文章]
[文章引用]
[完整記錄]
[館藏目錄]
[檢視]
plurk
funp
live
udn
HD
myshare
netvibes
friend
youpush
delicious
baidu
Google bookmarks
del.icio.us
hemidemi
facebook
twitter
google
reddit