博碩士論文 994301001 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:9 、訪客IP:3.81.73.233
姓名 楊美慧(Mei-hui Yang)  查詢紙本館藏   畢業系所 企業管理學系在職專班
論文名稱 專案管理風險對ERP專案成功之影響
(The impact of project management risk on ERP project success)
相關論文
★ 台灣與大陸在ERP專案管理、專案成員向心力與離心力的不同之處★ ERP專案成員離心力與向心力對代理問題之影響
★ 事業策略、人力資源管理與組織績效之實證研究★ 商用飛機維修成本控制之研究-以某國籍航空公司為例
★ ERP系統更換關鍵成功因素研究-以Oracle系統導入為例★ 中小企業自行開發ERP 系統關鍵成功因素研究- 以高科技產業為例
★ 文化創意產業產品策略選擇之影響因素-以國片為例★ 品質機能展開與多準則決策於設備開發應用
★ ERP導入品質因素對IFRS轉換專案之影響★ ERP投資金額對服務品質及導入後IT治理目標之分析
★ ERP 導入問題對專案的影響★ IFRS轉換對員工退休金計畫影響
★ IFRS轉換對企業績效評估的影響★ IFRS轉換問題對IFRS效益的影響
★ ERP環境下企業集團自行編製合併報表能力對XBRL資訊透明度之研究★ IFRS資訊品質對於IFRS特色與內控報導目標之中介效果探討
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 企業資源規劃系統(ERP)已廣被企業用來流程改造,有效整合內外部資源,以提高未來競爭優勢的利器。但ERP系統是一個高度複雜且高失敗率的專案,企業在導入ERP系統時,其牽涉的層面相當廣泛且費資耗時,若無事前完善的規劃,可能投入了龐大的資源與人力,卻仍導致失敗,更甚鉅者導致公司破產,故專案管理風險為影響ERP專案成功導入的重要因素。本研究目的:(1) 利用問卷調查的方式,依時間的演進(即2003年、2006年,以及2009年),針對企業在三個年份所發生的專案管理風險變化情形進行百分比排序,觀察其變化情況。(2) 將專案管理風險與ERP專案導入成功程度進行三個年份資料之分析,以了解專案管理風險依時間的演進,對導入成功程度之影響情況。研究結果指出,企業在導入ERP系統常會遇到的專案管理風險,分別為「落後專案所規劃的進度」、「預算不敷使用」、「專案管理者缺乏經驗」、「縮減原規劃導入之模組或功能」及「未能建立一個正式的溝通機制」等風險。而在專案管理風險對導入成功程度之影響情況方面,隨著時間演進,專案管理風險對於導入ERP專案成功之表現從不顯著影響,逐漸轉變為顯著影響,從趨勢可以推斷,專案管理風險影響企業成功導入ERP的相關層面甚鉅,故企業在導入ERP時,應特別著重專案管理風險,做好風險管理與因應策略,才能有效降低ERP導入風險及提高導入成功程度。
摘要(英) ERP system has been widely used to assist in business process reengineering and integrate all enterprise resource effectively to obtain competitive advantage. However, ERP projects have been found to be highly complex and high failure rate to implement in business enterprises. Executing an ERP project not only spends a lot of time and money but also involves a broad range of organizational transformation processes during the whole implementation process. It would be still failed, even lead to bankruptcy of company without effective project planning and control. So project management risk is one of the most critical risks in ERP implementation. The aim of this study is as follows: (1) the study is a longitudinal research (three year a time) and questionnaire survey is applied to gather the data for analyzing the change of the time trend. (2) By examining the relationship between project management risk and the success of ERP implementation, we can further to comprehend the evolution of trend of risk which plays a critical effect on the success of ERP implementation. Our research findings indicated that some project management risk factors which are ERP project is completed behind schedule and over budget, project managers lack of experience, inappropriately cutting project scope, and lack of effective communication system will diminish the success of ERP project. Moreover, as time goes by, project management risk is more effective on the success of ERP implementation, so project managers should do risk management properly and develop strategies to reduce project management risk and lead to the success of ERP project.
關鍵字(中) ★ 專案管理風險
★ ERP導入
★ 企業資源規劃(ERP)
關鍵字(英) ★ ERP Implementation
★ Project management Risk
★ Enterprise Resource Planning (ERP)
論文目次 中文摘要 i
Abstract ii
目錄 iii
表目錄 iv
圖目錄 v
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 2
1.3研究架構與流程 2
第二章 文獻探討 4
2.1企業資源規劃系統(ERP) 4
2.2 ERP系統之專案管理風險 8
2.3 ERP專案導入成功 14
2.4專案管理風險對於導入ERP專案成功之影響 18
第三章 研究方法 19
3.1 研究構架 19
3.2 研究對象與問巻設計 21
3.3 問巻收發情況及樣本描述 21
3.4 變數衡量 22
第四章 實證結果 23
4.1 樣本統計 23
4.2 專案管理風險之變化 25
4.3 專案管理風險與ERP專案導入成功之影響 28
第五章 研究結論與建議 32
5.1 研究結論 32
5.2 研究建議 32
文獻參考 33
參考文獻 一、 中文部份
〔1〕 李玉霞,「應用鑽石模型探究ERP導入後議題」,國立中央大學,碩士論文,民國96年。
〔2〕 李珮如,「影響國內中小企業採用企業資源規劃系統之關鍵因素」,國立中正大學,碩士論文,民國92年。
〔3〕 呂克明,專案管理理論與案例解析,初版,學貫行銷,2006。
〔4〕 林信惠、黃明祥、王文良,軟體專案管理,初版,智勝文化,台北,2002。
〔5〕 林煇耀、林熙禎,軟體專案風險評估模式的架構,企業管理學報,39,37-52,1996
〔6〕 楓益銘,「企業導入ERP系統之研究-以4S互動策略為基礎」,國立臺灣科技大學,碩士論文,民國95年。
〔7〕 劉立撰,「企業資源規劃系統專案生命週期風險因子參考模式之建置-以汽車產業個案為例」,國立中山大學,碩士論文,民國95年。
〔8〕 謝方彥,「以平衡計分卡觀點設計企業資源規劃系統績效評估制度之研究」,私立淡江大學,碩士論文,民國89年。
〔9〕 PMI國際專案管理學會著,專案管理知識體指南,第四版,2009
〔10〕 蔡文賢、簡世文、呂俊德、徐秉瑜、范懿文、鄭明松,建構ERP系統之績效評估指標,電子商務學報,5(1),107-134,2003
〔11〕 蔡文賢,使用者風險對ERP專案成功之影響,研討會手稿,2010
〔12〕 蔡世賢,「企業導入ERP系統之關鍵成功因素探討-個案分析」,私立東海大學,碩士論文,民國91年。
二、 英文部份
﹝1﹞ Aloini, D., Dulmin, R. and Mininno, V. (2007), “Risk management in ERP project introduction: review of the literature”, Information & Management, 44(6), 547-567.
﹝2﹞ Agarwal N. and Rathod U.(2006), “Defining success for software projects: An exploratory revelation”, International Journal of Project Management,24,358-370.
﹝3﹞ Basoglu, N., Daim, T. and Kerimoglu, O. (2007), “Organizational adoption of enterprise resource planning systems:A conceptual framework” , Journal of High Technology Management Research , 18, 73-97.
﹝4﹞ Barki, H., Rivard, S. and Talbot, J.( 2001). “An Integrative Contingency Model of Software Project Risk Management.” Journal of Management Information Systems, 17(4), 37-70
﹝5﹞ Bancroft, N., Seip, H. and Sprengel, A. (1998) “Implementing SAP R/3, 2nd edn (Manning Publications, Greenwich, CT).
﹝6﹞ Bingi, P., Sharma, M.K., Godla, J.K. (2001), “Critical issues affecting an ERP implementation”, Information Systems Management 16 (3), 7–14.
﹝7﹞ Boehm, B.W. (1991), “Software Risk Management: Principles and Practices.”, IEEE software,8(1), 32-41
﹝8﹞ Cunningham, M. (1999), “It’s all about the business”, Information 13 (3), 83
﹝9﹞ Ehie, I.C., Madsen, M.( 2005), “Identifying critical issues in enterprise resource planning (ERP) implementation”, Computers in Industry, 56 ,545–557
﹝10﹞ Ewusi-Mensah, K. (1997), “Critical issues in abandoned information systems development projects”. Communications of the ACM, 40(9), 74–80.
﹝11﹞ Holland, C.P. and Light, B. (1999), “A critical success factors model for ERP implementation”, IEEE Software 16 (3), 30– 36.
﹝12﹞ Huang, S. J. and Han, W.M.(2007), “An empirical analysis of risk components and performance on software projects”, The Journal of System and Software, 80, 42-50
﹝13﹞ Jiang J.J. and Klein G.(1999), “Risks to different aspects of system success”, Information & Management, 36,263-272.
﹝14﹞ Jones, M. C., Cline, M. and Ryan, S. (2006), “Exploring Knowledge Sharing in ERP Implementation: An Organizational Culture Framework”, Decision Support Systems, 41(2), 411-434.
﹝15﹞ Kaplan, Robert S. and Norton, David P. (1996), “The balanced scorecard: translating strategy into action”, Boston, Harvard Business School Press.
﹝16﹞ Keil, M., Cule, P.E., Lyytinen, K. and Schmidt, R.C. (1998) “A framework for identifying software project risks”. Communications of the ACM, 41(11), 76–83
﹝17﹞ Loonam, J. A., & McDonagh, J. (2005). “Exploring top management support for the introduction of enterprise information systems: A literature review”. Irish Journal of Management, 26, 163‐78.
﹝18﹞ Markus, M.L., Axline, S. and Petrie, D. and Tanis, C.(2000) , “Learning from Adopter Experiences with ERP: Problems Encountered and Success Achieved”, Journal of Information Technology, 15, 245-265
﹝19﹞ Martin, M. H. (1998). “An ERP Strategy”. Fortune, 2, 95-97.
﹝20﹞ Roetzheim, W.H.(1988), “Sturcture Computer Project Management.” Prentice-Hall, Inc.
﹝21﹞ Schwalbe, K.(2000), “Information Technology Project Management Course Technology”, Cambridge, MA.
﹝22﹞ Sherer, S.A.(2004), “Managing Risk beyond the Control of IS Managers: The Role of Business Management.” Proceeding of the 37th Hawaii International Conference on System Sciences
﹝23﹞ Sherer, S.A. and Alter, S.(2004), “Information System Risks and risk Factors: Are They Mostly About Information Systems?”,Communications of Association for Information Systems, 14:29-64
﹝24﹞ Somers, T. M. and Nelson K.(2001), “The impact of critical success factors across the stages of enterprise resource planning implementations”, Proceedings of the 34th Hawaii International Conference on System Sciences
﹝25﹞ Sumner, M. (2000), “Risk factors in enterprise-wide/ERP projects”. Journal of Information Technology, vol.15, 317-327.
﹝26﹞ Sumner, M. (1999), “Critical success factors in enterprise wide information management systems projects”, Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research, 297.
﹝27﹞ Tsai, W. H., Shaw, M., Fan, Y. W., Liu, J. Y., Lee, K. C. and H. C. Chen (2011) “An Empirical Investigation of the Impacts of Internal/External Facilitators on the Project Success of ERP: A Structural Equation Model,” Decision Support Systems, 50(2), 480-490.
﹝28﹞ Wallace, L., Keil, M. and Rai, A. (2004), “Understanding software project risk: A cluster analysis”, Information & Management, 42(1), 115-125.
﹝29﹞ Wallace, L., Keil, M. and Rai, A. (2004), “How Software Project Risk Affects Project Performance: An Investigation of the Dimensions of Risk and an Exploratory Model”, Decision Sciences, 35(2), 289-321.
﹝30﹞ Wiegers, K.(1998),“Know your enemy: software risk management.” Software Development, 6
﹝31﹞ Umble, E. J., Haft, R. R. and M. M. Umble (2003), “Enterprise Resource Planning: Implementation Procedures and Critical Success Factors.” European Journal of Operational Research, 146(2), 241–257.
﹝32﹞ Umble, E. J., & Umble, M. M. (2002). “Avoiding ERP implementation failure.” Industrial Management, 44(1), 25-33
﹝33﹞ Wateridge, J. (1998), “How can IS/IT projects be measured for success?”, International Journal of Project Management, 16(1), 59-63.
﹝34﹞ Zhang, Z., Lee, M. K. O., Huang, P., Zhang, L., & Huang, X. (2005). “A framework of ERP systems implementation success in China: An empirical study”. International Journal of Production Economics, 98, 56−80.
指導教授 蔡文賢(Wen-hsien Tsai) 審核日期 2012-7-11
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明