博碩士論文 994301016 詳細資訊




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姓名 易慰慈(Wei-tzu Yi)  查詢紙本館藏   畢業系所 企業管理學系在職專班
論文名稱 工作角色感知、負向回饋探詢行為與工作績效之研究
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摘要(中) 在資訊快速變遷、教育水平提升的環境,企業想要有效的運作並達成永續經營與高獲利的目標情況下,必須要瞭解公司的核心競爭力之所在並持續改善。當今,不少企業主視員工為公司最大的資產,因此協助員工在工作上感知的角色壓力,提供工作相關之回饋訊息,可進而提升組織整體的績效。
有鑑於此,本研究以283位金融業與高科技產業之員工為研究對象,探討員工工作角色壓力知覺對其負向回饋探詢行為與工作績效的影響。研究結果顯示,角色衝突與負向回饋探詢行為呈顯著正向的關係,而角色模糊、角色過度負荷與負向回饋探詢行為無顯著的關係;負向回饋探詢行為與工作績效有正向的關係。本研究依據研究結果提出管理意涵討論與未來之研究建議。
摘要(英) This study investigates the effects of role conflict, role ambiguity, and role overload on employees’ negative feedback-seeking behavior as well as the effect of negative feedback-seeking behavior on their performance. It is found that role conflict positively relates to employees’ negative feedback-seeking behavior. On the other hand, role ambiguity and role overload are not significantly related to employees’ negative feedback-seeking behavior. Besides, it is found that employees’ negative feedback-seeking behavior is positively related to their performance. Suggestions and recommendations for future research are thus discussed.
關鍵字(中) ★ 角色衝突
★ 角色模糊
★ 角色負荷
★ 負向回饋探詢行為
★ 工作績效
關鍵字(英) ★ role conflict
★ role ambiguity
★ role overload
★ negative feedback-seeking behavior
★ job performance
論文目次 摘要 I
Abstract II
誌 謝 辭 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究背景與研究動機 1
第二節 研究目的 2
第三節 研究流程 3
第二章 文獻探討 5
第一節 工作角色感知 5
第二節 負向回饋探詢行為 8
第三節 工作績效 9
第四節 員工工作角色感知對負向回饋探詢行為與工作績效之影響 10
第三章 研究方法 12
第一節 研究架構 12
第二節 研究變項 13
第三節 研究樣本與資料蒐集 15
第四節 資料分析 16
第四章 研究結果 17
第一節 研究樣本之描述性統計分析 17
第二節 信度及相關分析 19
第三節 效度分析 20
第四節 階層迴歸分析 21
第五章 結論與建議 23
第一節 研究結果與討論 23
第二節 理論貢獻與管理意涵 26
第三節 研究限制 28
第四節 未來研究建議 29
參考文獻 30
附錄 45
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指導教授 陳春希(Chun-hsi Chen) 審核日期 2013-8-28
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