摘要(英) |
In recent years, shared services have been adopted by business groups to create new strategies for cost control and overall corporate directions. Currently, shared services enable Taiwanese business groups to come up with new ways to integrate internal resources, such as human resource, finance and information systems, to create a "shared service center" model.
In the era of high oil prices, the air transportation industry suffers from increasing operation costs, causing revenues to drop. This makes cost management utterly important. Since air transportation is part of the service sector, it is crucial for an air transportation company to have well-developed information systems in order to provide the necessary information services, customer information integration, business analysis, and business automation. These systems can greatly reduce daily operating costs and thus can increase the overall profit of the whole corporation. Therefore, the stability and the improvement of these information systems are continuous critical concerns for airliners.
The focus of this study is to explore the concept of shared information systems service for business groups. The study discusses how the concept can be implemented within the air transportation industry, followed by a case analysis of a business group that has adapted its corporate structure into the shared service model. The analysis shows the process of implementing the model and addresses the factors that make it a success. The study concludes with an evaluation of the overall costs and benefits of adapting this model.
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