摘要(英) |
Employee leave their jobs less or often that will cause the enterprise harmful influence. The organization must use specific strategics and methods to reduce the impact of employee tournover. The documents of the domestic and overseas point out that Employee Assistance Programs are worksite-based programs designed to assist in the indetification and resolution of employee productivity problems. This programs will help employee work steadily in business. Beside, to lower absence from work, to switching their jobs, to improve harmony in working place and the relations between labor and capital will reach organization performance and stregthen employee’s commitment to the organization. But the situations of appling the EAPs are not very common in Taiwan, and the related research are not carried this kind of analysist out lately. For this reason, the purpose of our research is to ascertain the relationship between the implementation of EAPs and the employee turnover rate in Taiwan. Hope can provide Taiwan industries some suitable suggestions for EAPs appling.
Our research was undertaken by questionnaire survey. The subjects of this study come from high technology manufacturing industries, traditional manufacturing industries, service industries and finance industries.The research delivered 1066 questionnaires to selected companies which are medium and large size in Taiwan. The valid receiving questionnaire are 201, and the valid receiving rate is about 18.9%. The study undertook factor analysis, descriptive statistics analysis, linear regression and hierarchical cluster analysis. The research has found that the industries can be grouped 4 groups that are “ ommibearing orientation industries “, “ work orientation industries “, “ work-health orientation industries “, and “ low imlpemened orientation industries “.The relationship of EAPs and employee tournover rate is significant negative, indicates that the company implement EAPs, maybe have less employee turnover rate. According to this results, the research suggests that organization must realize the reasons of employee turnover and control this potential factors properly, and put the bundle measures to suit the remedy to the cases, that in order to prevent employee leaving their jobs. |
參考文獻 |
一、 中文文獻:
行政院勞委員(民87),員工協助方案手冊。
徐震與林萬億(民國72),當代社會工作,五南圖書出版公司。
羅業勤(民85),員工協助方案實施與效益,中華人力資源協會。
李誠(民90),高科技產業人力資源管理,天下遠見出版社。
謝鴻鈞(民85),工業社會工作實務,桂冠圖書公司。
方隆彰(民84),員工協助方案概論,張老師文化出版社。
蔡文皇(民86),員工協助方案對員工工作滿意度與組織承諾之影響,國立成功大學
企業研究所碩士論文。
陳思潔(民89),員工協助方案與員工問題之關聯性研究,靜宜大學企業管理研所碩
士論文。
蔡明湫(民86),外籍勞工適應管理之研究-以員工協助方案為例,政治大學勞工研
究所碩士論文。
孫景棠(民90),台灣企業推行員工協助方案對員工態度與組織績效之研究,中山大
學人力資源管理研究所碩士論文。
林佳慧(民86),組織管理措施與員工離職率關係,國立中央大學人力資源研究所碩
士論文。
許免文(民85),高科技產業從業人員離職頃向之研究-以新竹科學園區為例,國立
中央大學資訊管理研究所碩士論文。
劉博民(民84),淺談員工離職問題,人力資源發展月刊,30期:p3-p4。
盧智芳(民88),老闆與員工新關係,天下雜誌233期,p144-p202。
王方、范淑婷(民89), 員工協助方案(EAPs)與新人力資源管理,人力資源發展刊,157 期:p1-p11。
許碧芬、蕭文玲,(民88),高科技業從業人員上司支持與工作-家庭衝突關係之研究,中華民國科技管理論文集,A4:217-228。
諸承明、潘士銘(民88),勞工生活品質需求構面研究,勞資關係論叢,8期p155-p182。
二、 英文文獻:
The Bureau of National Affairs,(1987), Employee Assistance Programs: Benefits, Problems,and Prospects, p9-26.
Fred Dickman & B. Robert Challenger &Willian G. Emener & William S. Hutchison, JR,(1988), Employee Assistance Programs,p48-52. p85-92.
Dickman & Challeng(1998), Employee Assistance Programs A Basic Text, p15-25.
David, K. & Cui Bono(1996), Employee Benefit Packages. Organization in America, P232-249.
Hom Griffeth & Roger W.Griffeth (1995), Employee Turnover , South-West College ,
P35-P70.
Richard L. Daff(2001), Organization Theory and Design, South Western,p84-p116, p312-337.
Raymond A. Noe & John R. Hollenbeck & Barry Gerhart & Patrick M. Wright(2001), Human Resource Management: change a competition advantage, The McGraw-Hill Company,p453-462, p521-523.
Cohen, G. S., L. H. Gard, and W. R. Heffernan(1994), Employee Assistance Programs :A Preventive, Cost-Effective Benefit, Journal of Health Care Fianace, Vol.23, No.7, 33-45.
Googins, B. & Davidson, B. (1993), The Organization as Client:Broadening the Concept of Employee Assistance Programs, Socail Work, 38(4):477-484.
Jo Ann Wojcik(2001), Helping Employee Cope, California Management Review),
Vol.35, No35, p1-p24.
Sally Robert(2001), Integrating EAPs, work/ life programs holds advantages, California
Management Review, Vol. 34, No26, p1-p24.
Scottion(1999), Are you ready for online EAP service?, Canadian Report,p17-19.
Jill E. Perry-Smith , Terry C. Blum(2002), Work-Family Human Resource Bundles and
Perceived Organizational Performance, Academy of Management Journal, Vol. 43,
No.6,1107-1117.
Casey Ichniowski, Thomasa. Kochan, Savid Levine, Craig Olson, and George
Strauss(1996), What Work at Work: Overview and Assessment, Industrial by Blackwell
Publishers, Vol.35, No,3.
Cotton, J.L. &Tuttle, J.M.(1986). Employee turnover: A meta-analysis and review with implication for research. Academy of Management Review, Vol.11, pp.55-70.
Cohen, A.(1993). Organizational commitment and turnover: A meta-analysis, Academy of Management Review, Vo36, pp.1140-1157.
Feeley, T.H., & Bernett, G.A.(1997). Predicting employee turnover from communication network, Human Communication Research, Vol.26, pp204-221.
George, J.M., & Bettennausen, K.(1990). Understanding posocial behavior, sales performance, and turnover: A group-level analysis in a service context, Jounal of Applied Psychology, Vol.75,pp.698-709
Leonard, J.S.(1987). Carrots and Sticks:Pay, supervision and turnover, Journal of Labor Economics, Vol.5,pp.136-154.
Lewis, G.B.(1991). Turnover and quiet crisis in the federal civil service, Public Administration Review, Vol.51,pp.145-155. |