一流程導向方法論以設計配銷中心之資訊系統

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姓名

吳佳倩(Jia-Chian Wu) 查詢紙本館藏

畢業系所

工業管理研究所

論文名稱

一流程導向方法論以設計配銷中心之資訊系統
(A Business Process-Oriented Methodology for Designing Information System of Distribution Center)

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摘要(英)

The Logistics Service Provider (LSP) industries are undergoing radical change. Not long age, LSP was understood to be responsible for the delivery of goods from producer to customer. Nowadays, however, the emphasis is much more on the organization and management of the entire logistics supply chain between manufacturers, warehouses, distributors, and the end-customers of subsequent stages.
The logistics operations integrate with the information technology having become a trend owing to the complexity of logistics and the rapid development of information technology. To the logistics industry, how to use information technology well to delivery products to the customers with the right quantities at right time becomes a critical issue. How to get the accurate information to improve the utilization of manpower, capital and resources of the whole industry is also the tough issue to LSP. The proposed methodology of this research is to develop a Business Process-Oriented Methodology for Designing Information System of Distribution Center. Briefly speaking, this system is adopted Systems Life Cycle Design (SDLC) methodologies in the software specification and creation processes. We also apply the concepts of Quality Function Deployment (QFD) and Business Process Management (BPM) techniques, including Enterprise Ontology and Unified Modeling Language (UML), to define system requirements and specifications.
Our proposed methodology can provide the functions as follows: (1) Integrating physical logistics processes and information system processes to improve the efficiency, (2) Containing the capacity to be flexible in order to meet the needs of both system users and customers, and (3) Reducing the cycle time from preparation to go live.

關鍵字(中)

關鍵字(英)

★ Object-Oriented
★ Information System Development
★ Business Process Management
★ Logistics Service Provider
★ Distribution Center

論文目次

Abstract i
Acknowledgment ii
Table of Content iii
List of Tables vi
List of Figures vii
Chapter I Introduction
1.1 Background 1
1.2 Motivation 3
1.3 Research Objective 4
1.4 Thesis Framework 4
Chapter II Literature Review
2.1 Logistics Service Provider (LSP) 6
2.1.1 Definition of LSP 6
2.1.2 The Classifications of LSP 7
2.1.3 Logistics System of LSP 9
2.2 Information Systems of LSP (LSP_IS) 13
2.2.1 Issues of LSP_IS 13
2.2.2 The Level of Functionality of LSP_IS 14
2.2.3 Functions of LSP_IS 15
2.2.4 Existing Solutions for LSP_IS 16
2.3 Information System Development (ISD) 17
2.3.1 The ISD Methodology 17
2.3.2 The ISD Process 18
2.3.3 The Role of Enterprise Ontology of ISD 21
2.3.4 The Role of Business Process of ISD 23
Chapter III Architecture of A Process-Oriented Methodology for Designing A LSP_IS
3.1 Introduction to Methodology 26
3.2 Develop LSP Ontology 28
3.2.1 Study LSP Industries 28
3.2.2 Identify and Specify Objects 29
3.2.3 Identify and Classify Relations 31
3.2.4 Refine and Validate Ontology 32
3.3 Analyze and Design LSP_IS 33
3.3.1 Framework of Logistics System of LSP 33
3.3.2 Customer’s Requirements 33
3.3.3 Planning Process Architecture 35
3.3.4 Physical Logistics Process and Information System Process Architecture 36
3.4 Models and Application Tools 37
3.4.1 Object-Oriented System Analysis Model 37
3.4.2 Function Deployment Methodology 39
3.4.3 Event-driven Process Chain Diagram 40
3.4.4 Unified Modeling Language 41
3.4.5 Data Flow Diagram 43
Chapter IV Design of LSP_IS
4.1 Object-Oriented System Analysis Modeling of LSP_IS 46
4.2 Requirement Model 47
4.2.1 Customer Requirements Analysis 47
4.2.2 Function Deployment Matrices 48
4.3 Process Modeling 50
4.4 Object Modeling 52
4.4.1 Business Object Model 53
4.4.2 Activity Model 54
4.4.3 Actor Model 55
4.4.4 Data Model 56
4.5 Construction of Prototype of LSP_IS 58
4.5.1 Requirement Model 58
4.5.2 Process Model 59
4.5.3 Object Model 60
Chapter V Implementation of LSP_IS
5.1 Case Background 64
5.2 Case Scenario 65
5.3 Description of Applying LSP_IS 65
5.3.1 Customer Requirement Analysis 66
5.3.2 Process Model 70
5.3.3 Object Model 74
Chapter VI Conclusions and Recommendations
6.1 Conclusions 84
6.2 Future Study 84
References 86
Appendix 90
Glossary

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指導教授

高信培(Hsing-Pei Kao)

審核日期

2002-7-8

推文