團隊多元化與團隊衝突對專案團隊績效的影響

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廖乾助(Chien-Chu Liao) 查詢紙本館藏

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企業管理學系在職專班

論文名稱

團隊多元化與團隊衝突對專案團隊績效的影響

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摘要(中)

近年來團隊成員人口背景多元化已成為經理人和管理學界最感興趣的話題，有關團隊組成的課題也是團隊研究的重點。在團隊組合日漸多元化之下，組織不僅面臨轉型的挑戰，管理者也必須學習如何去管理多元化所帶來的威脅與機會。基於此背景，本研究探討部門多元化和職位多元化兩種團隊多元化類型，對於衝突以及團隊績效是否有直接或間接的影響。
本研究以問卷調查法，收集各產業共89個團隊的資料，問卷回收並編碼後使用敘述性統計分析、因素分析、ANOVA、信度分析、相關分析以及層級迴歸模式深入探討各項變數對團隊績效的影響。
研究結果主要有四點，部門背景越多元，任務衝突越高；任務衝突越大，專案團隊的績效越差；職位背景越多元，專案團隊的績效越好；關係衝突越大，專案團隊的績效越差。另外以職位多元化對於知識分享具有正面的影響。

關鍵字(中)

★ 團隊多元化
★ 團隊衝突
★ 團隊績效

關鍵字(英)

★ team diversity
★ team conflict
★ team performance

論文目次

目錄
第壹章、緒論…………………………………………………………1
1-1 研究動機……………………………………………………1
1-2 研究目的……………………………………………………3
1-3 研究程序……………………………………………………4
第貮章、文獻探討……………………………………………………5
2-1 團隊績效…………………………………………………5
2-1-1 團隊績效的定義…………………………………………5
2-1-2 團隊績效的衡量…………………………………………6
2-2 團隊多元化………………………………………………9
2-2-1 團隊的定義………………………………………………9
2-2-2 團隊的分類………………………………………………9
2-2-3 多元化的定義……………………………………………12
2-2-4 多元化的分類……………………………………………13
2-3 團隊的衝突………………………………………………16
2-3-1 衝突的定義………………………………………………16
2-3-2 衝突的分類………………………………………………17
2-4 團隊多元化與團隊衝突、專案團隊績效………………18
2-4-1 部門多元化與團隊衝突、專案團隊績效………………18
2-4-2 職位多元化與團隊衝突、專案團隊績效………………19
第參章、研究方法……………………………………………………21
3-1研究架構和研究對象………………………………………………21
3-2研究變項的定義……………………………………………………22
3-3問卷設計與變項衡量………………………………………………23
3-4資料分析方法………………………………………………………26
第肆章、研究結果……………………………………………………29
4-1研究構面的敘述性統計分析………………………………………29
4-2研究構面的效度與信度分析………………………………………34
4-3衝突變項的因素分析………………………………………………37
4-4各變項的相關分析…………………………………………………39
4-5層級迴歸分析………………………………………………………42
4-5-1部門多元化、職位多元化與任務衝突…………………………42
4-5-2部門多元化、職位多元化與關係衝突…………………………43
4-5-3多元化與衝突對知識分享、團隊績效及專案滿意的影響……43
第伍章、結論與建議…………………………………………………47
5-1研究結論……………………………………………………………47
5-2理論與實務意涵……………………………………………………50
5-3研究限制與未來研究建議…………………………………………52
參考文獻…………………………………………………………………56
圖目錄
圖1-1 研究程序………………………………………………………4
圖3-1 本研究的研究架構……………………………………………21
圖3-2 資料分析流程及方法…………………………………………27
表目錄
表4-1 研究樣本的產業分析表………………………………………29
表4-2 研究樣本的團隊類型分佈表…………………………………30
表4-3 研究樣本的開會頻率分佈表…………………………………30
表4-4 研究樣本的團隊成員流動程度分佈表………………………31
表4-5 研究樣本的團隊發展階段分佈表……………………………31
表4-6 研究樣本的團隊性質分佈表…………………………………32
表4-7 研究樣本的團隊人數分佈表…………………………………33
表4-8 研究樣本的團隊成立時間分佈表……………………………33
表4-9 各主要衡量變項的信度分析結果……………………………35
表4-10 任務衝突、程序衝突與關係衝突的因素分析結構表………37
表4-11 知識分享、團隊績效與專案滿意度的因素分析結構表……38
表4-12 各變項之Pearson相關分析…………………………………41
表4-13 多元化對任務衝突的層級迴歸分析表………………………42
表4-14 多元化對關係衝突的層級迴歸分析表………………………43
表4-15 多元化與衝突對知識分享的層級迴歸分析表………………44
表4-16 多元化與衝突對團隊績效的層級迴歸分析表………………45
表4-17 多元化與衝突對專案滿意度的層級迴歸分析………………46
表5-1 各假設之驗證結果……………………………………………47

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指導教授

葉穎蓉(Ying-Jung Yeh)

審核日期

2004-12-3

推文