影響使用者對資訊系統委外廠商信任的因素探討

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：25

、訪客IP：18.119.124.202

姓名

連文雄(Wen-Shiung Lian) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

影響使用者對資訊系統委外廠商信任的因素探討

相關論文

★ 製藥業的成本會計評估研究─ 一個ABC成本制度的應用	★ 一個保險業的資料採擷應用--業務員的薪酬制度分析
★ 農漁產品電子化交易中分類分級管理之研究	★ 應用類神經網路建構壽險核保決策支援之研究
★ 企業導入ERP之關鍵成功因素-個案研究	★ 體外診斷醫療器材滿足CE及GMP驗證要求之個案研
★ 企業資訊系統委外研究－以個案銀行為例	★ DRAM月平均價格變動分析
★ 定期航運產業運價及運送時間對經營績效影響之研究-以某外商海運公司在台灣經營為例	★ 以交通儲值卡作為電子支付工具的營運模式及可行性分析
★ 軟體公司能力成熟度評估	★ 加速台灣海關的通關便捷化－提升行動化服務的解決方案
★ 以均勻度係數為預測晶圓良率指標之可行性分析-以國內某DRAM廠為例	★ 某公司資訊部門變革失敗之探討
★ 資訊部門導入ITIL 管理機制之現況分析─ 以企業導入ITIL 服務支援為例	★ 導入WCO SAFE 優質企業之可行性分析–以A航空公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

隨著全球化產業佈局與分工之趨勢演進及企業經營環境與策略的快速變化，「委外合作關係」已是當前資訊管理學域中，最為重要的研究方向之一，「信任」（trust）則是在委外合作關係的相關研究中，最為學者關心與重視的主要課題。為了探討影響使用者對委外廠商信任之因素與變動情況，本研究採用「初始信任」與「階段信任」等相關理論為基礎，並選擇「個人信任傾向」、「體制因素」、「認知線索」、「互動過程」、與「專案成果」作為因素構面，藉以建構本研究之研究模型與相關假說。研究問題包括委外系統導入前後兩階段，影響使用者對委外廠商「信任」的因素，及委外專案中，「初始信任」對「後續信任」的影響。
為達成以上目的，確實觀察兩階段信任的變化，並透過時序間隔之效果，來加強研究之因果關係推論與內部效度，本研究在研究設計上，採取「系統導入前」與「系統導入後」兩階段不同時點的資料收集方式，透過判斷抽樣選取9個公民營單位中，13個資訊系統委外專案的成員與使用者，作為樣本進行問卷調查，並以探索性因素分析、配對T檢定、因徑分析(path analysis)等統計方法，來檢定量表品質與各項研究假說，以及整體研究模型間實質關係的顯著性。
經過以上之資料分析後，本研究15項研究假說中，共12項獲得支持，3項未獲支持，在影響初始信任的因素方面，人性信仰、信任觀、商譽、合約完整均有顯著影響，其中以商譽的影響最大；影響後續信任的因素方面，溝通品質、心理產出，系統品質均有顯著影響，其中以系統品質的影響最大。由以上結果發現，本研究所採用之因素大多與相關理論與觀點符合，亦即對資訊系統委外情境之信任形成，具有相當程度的解釋能力。
3項未獲支持的因素方面，除情境正常可能因委外交易情境不適合未獲支持外；另外兩項未獲支持的假說，經進一步分析均發現其具備有顯著的間接影響效果，亦即發現初始信任對後續信任、系統品質的直接效果雖然並未顯著，但透過溝通品質、心理產出的間接效果卻有顯著影響，這種「完中中介」(Full Mediation) 的關係，在理論與實務上均具有相當的意義。最後，本研究為綜合研究結果提出建議，以做為資訊系統委外專案管理相關研究與實務管理之參考，並說明研究限制及未來的研究方向。

摘要(英)

The role of trust over the evolution of IS outsourcing relationship is of significance to the fields of information management. However, the dynamic nature of trust in these types of relationships has little been subjected to rigorous empirical examination in the literature. Therefore, this dissertation attempts to fill this void by examining the determinants and consequences of trust between users and vendors of IS outsourcing services at two phases (initial trust phase, subsequent trust phase).
The theoretical framework integrates previous research findings from trust, project management, and psychology literature. In particular, the dissertation examines the dynamic nature of trust across deferent transitional phases encountered during these relationships.
A survey instrument is developed, and administered to collect information from users of 13 IS outsourcing projects. The theoretical model was analyzed using path analysis. The results support 12 of the hypothesized relationships between the determinants and consequences of trust. Data analysis reveled that initial trust was influenced by faith in humanity, trusting stance, reputation, and contract completeness. Subsequent trust was influenced by communication quality, system quality and psychosocial outcome. In particular, an indirect effect(full mediation) of initial trust on subsequent trust via communication quality, system quality, psychosocial outcome was found.
The implications and suggestions of this study are discussed. Contributions of this research to information system management include a deepened understanding of the process of trust formation and maintenance within IS outsourcing setting, an examination of the multidimensionality of the trust construct. In addition, this research should provide guidelines for IS vendors involved in these types of relationships to influence trust formation within their relationships.

關鍵字(中)

★ 專案管理
★ 資訊系統委外
★ 初始信任

關鍵字(英)

★ IS outsourcing
★ project management
★ initial trust

論文目次

論文提要...............................I
abstract.............................III
致謝辭................................IV
目錄...................................V
圖目錄...............................VII
表目錄..............................VIII
第一章 ﹑緒論..........................1
第一節 ﹑研究背景......................1
第二節 ﹑研究動機......................4
第三節 ﹑研究問題......................6
第四節 ﹑預期貢獻與研究範圍 ............7
第五節 ﹑論文結構與步驟................9
第二章 ﹑文獻探討.....................11
第一節 ﹑資訊系統委外.................11
第二節 ﹑信任的定義...................15
第三節 ﹑信任的形成與演進.............18
第四節 ﹑信任的影響與回饋作用.........31
第三章 ﹑研究模型與設計...............33
第一節 ﹑研究架構與模型...............33
第二節 ﹑研究假說.....................35
第三節 ﹑變數定義與操作化.............43
第四節 ﹑研究設計與抽樣方法...........47
第五節 ﹑問卷設計.....................49
第六節 ﹑資料分析方法.................50
第四章 ﹑資料分析.....................52
第一節 ﹑資料收集過程與樣本分析.......52
第二節 ﹑量表品質檢測.................56
第三節 ﹑研究假說的實質關係檢定.......67
第四節 ﹑研究發現與分析...............76
第五節 ﹑探索性分析...................86
第五章 ﹑結論與建議...................90
第一節 ﹑研究結論.....................90
第二節 ﹑研究貢獻.....................94
第三節 ﹑對管理實務的建議.............95
第四節 ﹑研究限制.....................97
第五節 ﹑未來研究方向.................98
參考文獻 ............................100
附錄A：研究問卷A(系統導入前)........112
附錄B：研究問卷B(系統導入後)........119

參考文獻

1.李震華&周樹林 (民95)，「Offshore資訊委外市場發展趨勢」，資策會市場情報中心研究報告，7月13日。
2.詹文男 (民 92)，「台灣資訊服務業的發展待重視」，ITIS產業評析，7月18日。
3.Agarwal, S., Teas, R. K. (2001), “Perceives Value: Mediating Role of of Pweceived Risk,” Journal of Marketing Theory and Practice, Vol.9, No.4 pp.1-14.
4.Anderson, E. and Weitz, B. (1989), “Determinants of Continuity in Conventional Industrial Channel Dyads,” Marketing Science, Vol.8, No.4, pp.310-323.
5.Anderson, J. C. and Narus, J. A. (1984), “A Model of The Distributor's Perspective of Distributor-Manufacturer Working Relationships,” Journal of Marketing, Vol.48, No.4, pp.62-74.
6.Anderson, J. C. and Narus, J. A. (1990), “A Model of Distributor Firm and Manufacturer Firm Working Partnerships,” Journal of Marketing, Vol.54, pp.42-58.
7.Bagozzi, R.P., (1980), Causal Modeling in Marketing, New York: Wiley.
8.Bagozzi, R.P., and Yi, Y. (1988), “On the Evaluation of Structural Equation Models,” Academy of Marketing Science, Vol.16, No.1, pp. 74-94.
9.Barki, H., and Hartwick, J. (1994). Measuring User Participation, User Involvement, and User Attitude. MIS Quarterly, 18(1), 59-82.
10.Barney, J. B., and Hanson, M. H. (1994), “Trustworthiness as A Source of Competitive Advantage,” Strategic Management Journal, Vol.15, pp.175-190.
11.Baumgartner, H. and Homburg, C. (1996), “Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review,” International Journal of Research in Marketing, Vol.13, pp.139-161.
12.Bejou, D. and Palmer, A. (1998), “Service failureand loyalty: an exploratory empirical study of airline consumers,” Journal of ServicesMarketing, Vol.12, No.1, pp.7-22.
13.Benamati, J. and Lederer, A. L. (2001), “Rapid information technology change, coping mechanisms, and the emerging technologies group,” Journal of Management Information Systems,” Vol.17, No.4, pp.183-202.
14.Bennis, W., and Nanus. B. (1985), Leaders: The strategies for taking charge, Harper and Row, NY.
15.Bentler, P.M., and Bonnet, D.G.(1980), “Significance Tests and Goodness-of-Fit in the Analysis of Covariance Structure,” Psychological Bulletin, Vol.88, No.3, pp. 588-606.
16.Bentler, P.M., and Chou, C.P. (1987), “Practical Issues in Structural Modeling,” Sociological Methods and Research, 16, pp. 78-117.
17.Bouty, I. (2000), “Interpersonal and Interaction Influences on Information Resource Exchanges Between R&D Researchers,” Academy of Management Journal, Vol.43, No.1, pp.50-65.
18.Bradach, J. L. and Eccles, R. G. (1989), “Price, Authority, and Trust,” Annual Review of Sociology, Vol.15, pp.97-118.
19.Bulter, J. K. Jr. (1991), “Toward Understanding and Measuring Conditions of Trust: Evolution of A Condition of Trust Inventory,” Journal of Management, Vol.17, No.3, pp. 643-663.
20.Burgetz, B. (1991), “Outsourcing Computer Services,” CMA Magazine, Vol.4, pp.24.
21.Chiles, T. H. and McMackin, J. F. (1996), “Integrative Variable Risk Preferences, Trust, and Transaction Cost Economics,” Academy of Management Review, Vol.21, No.1, pp.73 – 99.
22.Chin, W.W., (1998), “Issues and Opinion on Structural Equation Modeling,” MIS Quarterly, Vol.22, No.1, pp. vii-xvi
23.Ching, C., Holsapple, C. W. and Whinston, A. B. (1996), “Toward IT support for Coordination in Network Organizations,” Information & Management, Vol.30, pp.179-199.
24.Churchill, G.A., (1979), “A Paradigm for Developing Better Measures of Marketing Constructs,” Journal of Marketing Research, 16, pp. 64-73.
25.Coleman, J. S. (1990), Foundations of social theory, The Belknap Press of Harvard University Press, Cambridge, MA.
26.Collins, J. S. and Millen, R. A. (1995), “Information systems outsourcing by large American industrial firms: Choices and impacts,” Information Resources Management Journal, Vol.8, No.1, pp.5-13.ss.
27.Cook, J. and Wall, T. (1980), “New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-Fulfillment,” Journal of Occupational Psychology, Vol.53, No.1, pp.39-52.
28.Cooper, Donald R and Schindler, P. S. (1998), Business Research Methods, McGraw-Hill, Boston.
29.Cummings, L.L., and Bromiley, P. (1996). “The Organizational Trust Inventory (OTI): Development and validation,” in R. M. Kramer and T.R. Tyler (eds), Trust in organizations: Frontiers of theory and research, Sage Publications, Thousand Oaks, CA, pp.302-330.
30.Daft, R. L., and Lengel, R. H. (1990), “Media Selection and Managerial Characteristics in Organizational Communications,” Management Communication Quarterly, Vol.4, No.2, pp.151-175.
31.Darling, M. S. (1996), “Building the Knowledge Organization,” Business Quarterly, Vol.61, No.2, pp.61-66.
32.DeLone, W. H. and McLean, E. R. (1992), “Information Systems Success: The Quest for the Dependent Variable,” Information System Research, Vol.3, No.1, pp.60-95.
33.Doney, P. M. and Cannon, J. P. (1997), “An Examination of the Nature of Trust in Buyer-Seller Relationships,” Journal of Marketing, Vol.61,No.2, pp.35-51.
34.Doney, P. M. and Cannon, J. P. (1997), “An Examination of the Nature of Trust in Buyer-Seller Relationships,” Journal of Marketing, Vol.61, No.2, pp.35-51.
35.Doney, P. M., Cannon, J. P. and Mullen, M. R. (1998), “Understanding the Influence of National Culture on The Development of Trust,” Academy of Management Review, Vol.23, No.3, pp.601-620.
36.Downing, C. E., Field, J. M., Ritzman, L. P. (2003), “The value of outsourcing: a field study,” Information Systems Management, Vol.20, No.1.
37.Due, R.T. (1992), “The Real Costs of Outsourcing,” Information Systems Management, Winter, pp.78-81.
38.Dwyer, F. R., Schurr, P. H., and Oh, S. (1987), “Developing Buyer-Seller Relationships,” Journal of Marketing, 51, pp.11-27.
39.Erikson, E. H. (1968), Identity: Youth and crisis, Norton, NY.
40.Fazio, R. H., and Zanna, M.P. (1981), “Direct Experience and Attitude-Behavior Consistency,” in L. Berkowitz (Ed.), Advances in experimental social psychology, Academic Press, NY.
41.Ford, D. (1984), “Buyer/Seller Relationships in International Industrial Markets,” Industrial Marketing Management, Vol.3, No.2, pp.101-112.
42.Fornell, C. and Larcker, D. F. (1981), “Evaluating structural equation models with unobservable variables and measurement error,” Journal of Marketing Research, Vol. 18, pp. 39-50.
43.Fukuyama, F. (1995), Trust: The Social Virtues and the Creation of Prosperity , Hamish Hamilton, London.
44.Gambetta, D. (1988), “Can we trust?,” in D. Gambetta (Ed.), Trust: Making and breaking cooperative relations, Basil Blackwell, NY, pp.213-238.
45.Ganesan, S. (1994), “Determinants of Long -Term Orientation in Buyer-Seller Relationships,” Journal of Marketing, Vol.58, No.2, pp.1-19.
46.Garbarino, E. and Johnson, M. S. (1999), “The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships”, Journal of Marketing, Vol63, No.2, pp.70-87.
47.Gefen, D. Karahanna, E., Straub, D. W. (2003), “Trust and TAM in Online Shopping: An Integrated Model,” MIS Quarterly Vol.27, No.1, pp.51-90.
48.Gerbing, D.W., and Anderson, J.C. (1988), “An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment,” Journal of Marketing Research, Vol.25, No.5, pp. 186-92.
49.Good, D., (1988), “Individuals, Interpersonal Relations, and Trust,” in D. Gambetta (Eds.), Trust: Making and Breaking Cooperative Relations, Basil Blackwell, NY, pp.32-47.
50.Grover, V., Cheon, M. J. and Teng, T. C. (1994), “A Descriptive Study on the Outsourcing of Information Systems Functions,” Information & Management, Vol.27, pp.34-44.
51.Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C.(1998), MultivariateData Analysis, Prentice Hall.
52.Henry, J, Stone, R (1994), “A structural equation model of end-user satisfaction with a computer-based medical information system”, Information Resources Management Journal, Vol. 7 No.3, pp.21-33.
53.Hosmer, L. T. (1995), “Trust: the Connecting Link Between Organizational Theory and Philosophical Ethics”, Academy of Management Review, Vol.20, No.2, pp.379-403.
54.Hu, Q., Saunders, C., Gebelt, M. (1997), “Research Report: Diffusion of Information Systems Outsourcing: A Reevaluation of Influence Sources,” Information Systems Research, Vol.8, No.3.
55.Hunt, S.D. (1991), Modern Marketing Theory, South-Western Publishing. Cincinnati, OH.
56.Husted, B. W. (1989), “Trust in Business Relations: Directions for Empirical Research,” Business and Professional Ethics Journal, Vol. 8, No.2, pp.23-40.
57.Jarvenpaa, S. L. and Leidner, D. E. (1999), “Communication and trust in global virtual teams,” Organization Science, Vol.10, No.6, pp.791-815.
58.Johnson, D. S. and Grayson, K. (2000), “Sources and Dimensions of Trust in Service Relationships,” in T.A. Swartz and D. Iacobucci (eds.), Handbook of Services Marketing and Management, Sage, Thousand Oaks.
59.Johnson-George, C., and Swap, W. C. (1982), “Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other,” Journal of Personality and Social Psychology, Vol.43, pp. 1306-1317.
60.Kaiser H. F. (1974), “ A index of factorial simplicity,” Psychometrika, 39, P.31-36.
61.Kim, K., and Prabhakar, B. (2000), “Initial Trust, Perceived Risk, and The Adoption of Internet Banking,” in Proceedings of the Twenty-first International Conference of Information Systems, Brisbane, Australia, pp.537-543.
62.King, J. (1993), “Smart Rationing,” Computerworld, Vol.27, No.37, pp.26-28.
63.Klass, B. S., McClendon, J., and Gainey, T. W. (2002), “Trust And The Role of Professional Employer Organizations: Managing HR In Small And Medium Enterprises,” Journal of Managerial Issues, Vol.14, No.1, pp.31-48.
64.Klepper, R. (1995), “The Management of Partnering Development in I/S Outsourcing,” Journal of Information Technology, Vol.10, No.4, pp.249-258.
65.Korsgaard, M. A., Schweiger, D. M. and Sapienza, H. J. (1995), “The role of procedural justice in building commitment, attachment, and trust in strategic decision-making teams,” Academy of Management Journal, Vol.38, No.1, pp.60-84.
66.Koskinen, K. U., Pihlanto, P. and Vanharanta, H. (2003), “Tacit Knowledge Acquistion and Sharing in A Project Work Context,” International Journal of Project Management, Vol.21, No.4, pp.281-290.
67.Lacity, M. C., and Hirschheim, R. (1993), “The Information System Outsourcing Bandwagon,” Sloan Management Review, Vol.35, No.1, pp.73-86.
68.Lee, J. N., Huynh, M. Q., Kwok, R. C., and Pi, S. M. (2003), “IT Outsourcing Evolution--Past, Present, and Future,” Communications of the ACM, Vol.46, No.5, pp.84.
69.Lewicki, R. J. and Bunker, B. B. (1996), “Developing and maintaining trust in work relationships,” in R. M. Kramer and T.R. Tyler (Eds.), Trust in Organization: Frontier of Theory and Research, Thousand Oaks, CA: Sage.
70.Lipnack, J. and Jeffrey, S. (1999), “Virtual Team,” Executive Excellence, Vol.16, No.5, pp.14.
71.Loh, L., Venkatraman, N. (1992), “Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect,” Information System Research, Vol.3, No.4, pp.334-358.
72.Madhok, A. (1995), “Revisiting Multinational Firms’ Tolerance for joint ventures: a Trust-Based Approach,” Journal of International Business Studies, Vol.26, No.1, pp.117-37.
73.Mason, R. O. (1978), “Measuring Information Output: A Communication Systems Approach,” Information & Management, Vol.1, No.5, pp.219-234.
74.Mayer, R., Davis, J., and Shoorman, F. (1995), “An Integrative Model of Organizational Trust,” The Academy of Management Review, Vol.20, No.3, pp.709-734.
75.McAllister, D. J. (1995), “Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations,” Academy of Management Journal, Vol.38, No.1, pp.24-59.
76.McFarlan, F. W. and Nolan, R. L. (1995), “How to Manage an IT Outsourcing Alliance,” Sloan Management Review, Vol.36, No.2, pp.9-24.
77.McKnight, D. H., Choudhury, V. and Kacmar, C. (2002), “Developing and Validating Trust Measures for e-commerce: An Integrative Typology,” Information Systems Research, Vol. 13, No.3, pp. 334–359.
78.McKnight, H., Cummings, L. and Chervany, N. (1998), “Initial Trust Formation in New Organizational Relationship,” Academy of Management Review, Vol.23, No.3, pp.473-490.
79.Melone, N. P. (1990), “A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research,” Management Science, Vol.36, No.1, pp.76-91.
80.Meyer, N. D. (1994), “A Sensible Approach to Outsourcing the Economic Fundamentals,” Information Systems Management, Vol.11, No.4, pp.23-27.
81.Miles, R. and Snow, C. (1995), “The New Network Firm: A Spherical Structure Built on a Human Investment Policy,” Organizational Dynamics, Vol.23, No.4, pp.4-18.
82.Minoli, D. (1995), Analyzing Outsourcing: Reengineering Information and Communication Systems, McGraw-Hill Inc.
83.Mishra, A.K. (1996). Organizational responses to crisis: The centrality of trust. In R. Kramer and T. Tyler (Eds.), Trust in Organizations. Sage, Thousand Oaks, CA.
84.Moorman, C., Zaltman, G. and Deshpande, R. (1992), “Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations,” Journal of marketing research, Vol.29, Vol.3, pp.314-328.
85.Morgan, R. M. and Hunt, S. D. (1994), “The Commitment-trust Theory of Relationship Marketing,” Journal of Marketing, Vol.50, No.1, pp.20-38.
86.Nelson, K. M. and Cooprider J. G. (1996),“The contribution share knowledge to IS Group Performance,” MIS Quarterly, Vol:20, No:4, pp.409-429.
87.Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, N.Y.
88.O’Leary-Kelly, S.W., and Vokurka, R.J. (1998), “The Empirical Assessment of Construct Validity,” Journal of Operations Management, 16, pp. 387-405.
89.Pedhazur, E.J., and Schmelkin, L.P. (1991), Measurement, Design, and Analysis: An Integrated Approach, NJ: Lawerence Erlbaum Associates Publisher.
90.Pinnington, A. and Woolcock, P. (1997), “The role of vendor companies in IS/IT outsourcing,” International Journal of Information Management, Vol.17, No.3, pp.199-220.
91.Pinto, M. B. and Pinto, J. K. (1993), “Antecedents and Consequences of Project Team Cross-functional Cooperation,” Management Science, Vol.39, No.10, pp.1281-1297.
92.Rempel, J. K., Holmes, J. G., and Zanna, M. P. (1985), “Trust in close relationships,” Journal of Personality and Social Psychology,“ Vol.49, pp.95-112.
93.Reukert, R. W. and Walker, O. C. (1987), “Marketing's Interaction with Other Functional Units: a Conceptual Framework and Empirical Evidence,” Journal of Marketing , Vol.51, No.1, pp.1-19.
94.Richmond, W. B., Seidmann, A. (1993), “Software Development Outsourcing Contract: Structure an Business Value,” Journal of Management Information Systems, Vol.10, No.1, pp.57-72.
95.Richmond, W.B., Seidmann, A and Whinston, A. B. (1992), “Incomplete Contracting Issues In Information Systems Development Outsourcing,” Decision Support Systems, Vol.8, No.5, pp.459-477.
96.Ring, P. S. and Van De Ven, A. H, (1992), “Structuring Cooperative Relationships Between Organizations,” Strategic Management Journal, Vol.13, No.7, pp.483-498.
97.Rotter, J. B. (1967), “A New Scale for the Measurement of Interpersonal Trust,” Journal of Personality, Vol.35, No.4, pp.651-665.
98.Rotter, J. B. (1980), “Interpersonal trust, trustworthiness, and gullibility,” American Psychologist, Vol.35, pp.1-7.
99.Rousseau, D.M., Sitkin, S. M., Burt, R. S., and Camerer, C. (1998), “Not so different at all: a cross-discipline view of trust,” Academy of Management Review, Vol.23, No.3, pp. 393-404.
100.Sabherwal, R. (1999), “The Role of Trust in Outsourced IS Development Projects,” CACM, Vol.42, No.2, pp.80-86.
101.Saparito, P. and Chen, C. (2001), “Trust’s multi-dimensional form and role in bank-small firm relationships,” Academy of Management Annual Meeting, Washington, D.C.
102.Schwab, D. P. (1980), “Construct Validity in Organization Behavior,” Research in Organization Behavior, 2, pp.3-43.
103.Selnes, F. (1998), “Antecedents and consequences of trust and satisfaction in buyer-sellerrelationships,” European Journal of Marketing, Vol.34, No.3, pp.305-322.
104.Sethi, V., Carraher, S.(1993), “Developing Measures for Assessing the Organizational Impact of Information Technology: A Comment on Mahmood and Soon's Paper,” Decision Sciences, Vol.24, No.4, pp.867-877.
105.Shapiro, D. L., Sheppard, B. H. and Cheraskin, L. (1992), “Business on a handshake,” Negotiation Journal,” Vol.8, No.4, pp.365-377.
106.Shapiro, S.P. (1987), “The Social Control of Impersonal Trust,” American Journal of Sociology, Vol.93, No.3, pp.623-658.
107.Sharma, N. and Patterson, P. (1999), “The Impact of Communication Effectiveness and Service Quality on Relationship Commitment in Consumer, Professional Services,” Journal of Services Marketing, Vol.3, No.2, pp.51-170.
108.Singh, J. and Sirdeshmukh, D. (2000), “Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments,” Journal of the Academy of Marketing Science, Vol.28, No.1, pp.150-167.
109.Sitkin, S. B., and Roth, N. L. (1993), “Explaining the limited effectiveness of legalistic “remedies” for trust/distrust,” Organization Science, Vol.4, No.3, pp.367-392.
110.Steiger, J. H. (1990), “Structural Model Evaluation and Modification: An Interval Estimation Approach,” Multivariate Behavioral Research, Vol.25, pp.173-180.
111.Sung, K. and Chung, Y. S. (2003), “Critical success factors for is outsourcing implementation from an interorganizational relationship perspective,” Journal of Computer Information Systems, Vol.43, No.4.
112.Webster, F. E. (1992), “The Changing Role of Marketing in the Corporation,” Journal of Marketing. Vol.56, No.4, No. 4, pp.1-17.
113.Whitener, E. M., Brodt, S. E., Korsgaard, M. A., and Werner, J. M. (1998), “Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior,” The Academy of Management Review, Vol.23, No.3, pp.513-530.
114.Whiting, R. (1998), “Development in disarray,” Software Magazine, September.
115.Wicks, A. C., Berman, S. L. and Jones, T.M. (1999), “The structure of optimal trust: moral and strategic implications,” Academy of Management Review , Vol.24, No.1, pp99-116.
116.Williamson, O. E. (1993), “Calculativeness, trust, and economic organization,” Journal of Law and Economics, Vol.34, pp.453-502.
117.Worchel, P. (1979), “Trust and distrust,” in W. G. Austin and S. Worchel (Eds.), The social psychology of intergroup relations, Brooks Cole Publishing, Monterey, CA, pp.174-187.
118.Wrightman, L. S. (1991), “Interpersonal Trust and Attitudes Toward Human Nature,” in J. P. Robinson, P. R. Shaver, and L. S. Wrightsman (Eds.), Measures of Personality and Social Psychological Attitudes. Academic Press, San Diego.
119.Ybarra, C.Y., and Wiersema, M. (1999), “Strategic flexibility in information technology alliances: the influence of transaction cost economics and social exchange theory,” Organization Science, Vol.10, No.4, pp. 439-459.
120.Yin, R. K. (1994), Case Study Research, Sage Publications, Thousand, Oaks.
121.Young, L. C. and Wilkinson, I F (1989), “The Role of Trust and Co-Operation in Marketing Channels: A PreliminaryStudy,” European Journal of Marketing, Vol.23, No.2, pp.109-122.
122.Zaheer, A. and Venkatraman, N. (1995), “Relational Governance as an Interorganizational Strategy: an Empirical Test of the Role of Trust in Economic Exchange,” Strategic Management Journal, Vol.16, pp.373-392.
123.Zucker, L.G. (1986), “Production of Trust: Institutional Sources of Economic Structure 1840-1920,” Research In Organizational Behavior, Vol.8, pp.53-111.

指導教授

范錚強(Cheng-Kiang Farn)

審核日期

2006-7-21

推文