企業資源規劃系統之導入研究─從創新擴散的觀點分析

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林家旭(Jia-Shiu Lin) 查詢紙本館藏

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資訊管理學系

論文名稱

企業資源規劃系統之導入研究─從創新擴散的觀點分析

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摘要(中)

企業資源規劃系統 (Enterprise Resources Planning, ERP)導入的相關文獻指出有許多關鍵因素會影響ERP系統的成功，然而關於創新擴散因素和ERP系統導入成功之間的關係仍然缺乏實徵的研究。ERP系統的導入可以視為組織內創新擴散的過程，本研究引用創新擴散理論加以說明分析，並採用郵寄問卷的方式調查驗證ERP系統導入成功因素的模型。本研究設計一份兩式的問卷分別針對ERP專案經理以及ERP主要使用者衡量更具代表性的知覺印象，對於台灣地區的製造業公司進行關於組織因素、創新科技因素與ERP專案整體成功的調查，一共回收128份有效問卷。使用部分最小平方法 (Partial Least Squares, PLS)進行資料分析的結果發現：(1) 組織準備度和資訊科技基礎建設之能力有助於企業管理ERP系統導入期間所引發的組織層面議題；(2) 當導入期間面臨的ERP軟體與組織之差異度愈高時，組織準備度更突顯對於組織導入成功的重要性；(3)ERP系統於組織層面的導入成功將同時影響專案績效和ERP系統的成功。最後，根據研究的結果提供企業一些管理ERP系統導入的建議。

關鍵字(中)

★ ERP軟體與組織之差異度
★ 創新擴散
★ 組織準備度
★ 資訊科技基礎建設之能力
★ 企業資源規劃

關鍵字(英)

★ Organizational Misfit
★ Diffusion of Innovation
★ IT Infrastructure Capability
★ Organizational Readiness
★ ERP

論文目次

第一章緒論 - 1 -
1.1. 研究背景 - 1 -
1.2. 研究動機 - 3 -
1.3. 研究目的 - 4 -
1.4. 研究問題 - 5 -
1.5. 研究範圍 - 5 -
1.6. 論文架構與研究程序 - 5 -
第二章文獻探討 - 8 -
2.1. 創新擴散理論 - 8 -
2.2. ERP系統導入與組織導入成功 - 12 -
2.3. 創新科技特性：ERP軟體與組織之差異度 - 14 -
2.4. 組織特性：組織準備度 - 17 -
2.5. 組織特性：資訊科技基礎建設之能力 - 18 -
2.6. ERP專案整體成功 - 21 -
2.7. 小結 - 23 -
第三章研究模型 - 24 -
3.1. 研究架構 - 24 -
3.2. 研究假說 - 25 -
3.2.1. 組織導入成功對於ERP專案整體成功的影響 - 25 -
3.2.2. 組織準備度對於組織導入成功的影響 - 26 -
3.2.3. 資訊科技基礎建設之能力對於組織導入成功的影響 - 27 -
3.2.4. ERP軟體與組織之差異度對於組織導入成功的影響 - 28 -
3.2.5. ERP軟體與組織之差異度與組織特性因素的交互作用 - 28 -
第四章研究方法 - 30 -
4.1. 研究設計 - 30 -
4.2. 研究變數之定義與操作化 - 31 -
4.2.1. 導入成功與績效因素 - 31 -
4.2.2. 組織特性因素 - 31 -
4.2.3. 創新科技特性因素 - 32 -
4.3. 研究工具之發展 - 32 -
4.4. 資料分析方法與流程 - 34 -
4.4.1. 樣本基本資料分析 - 35 -
4.4.2. 樣本穩定度檢定 - 35 -
4.4.3. 效度與信度檢定 - 35 -
4.4.4. 模型關係假說檢定 - 36 -
4.4.5. 資料分析流程 - 36 -
第五章資料分析與結果 - 38 -
5.1. 問卷回收 - 38 -
5.2. 樣本基本資料分析 - 38 -
5.3. 樣本穩定度檢定 - 41 -
5.4. 測量模型之效度與信度檢定 - 41 -
5.5. 研究假說暨結構模型檢定 - 44 -
第六章結論與建議 - 48 -
6.1. 實徵結果討論 - 48 -
6.1.1. ERP系統的導入成功 - 48 -
6.1.2. 組織層面的影響因素 - 49 -
6.1.3. ERP軟體與組織之差異度 - 50 -
6.2. 管理實務建議 - 50 -
6.3. 研究貢獻 - 52 -
6.4. 研究限制與未來研究方向 - 53 -
參考文獻 - 55 -
附錄：問卷設計 - 64 -

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指導教授

王存國(Tswen-Gwo Wang)

審核日期

2006-1-17

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