有效的知識傳遞與企業資源規劃系統成功之關係研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：24

、訪客IP：3.145.64.126

姓名

林嘉齡(Chia-Lin Lin) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

有效的知識傳遞與企業資源規劃系統成功之關係研究
(The Relationship between Effective Knowledge Transfer and ERP success)

相關論文

★ 影響ERP導入過程及成效因素之研究 - 單一公司兩次導入SAP系統之比較分析	★ 運用資料倉儲技術建置物力動員資訊系統之開發
★ 買方採用自有電子市集之個案研究─以台塑企業為例	★ DEA模型評估經營效率之研究—以某綜合證券商為例
★ 尋求卓越：中小企業資訊部門的管理之個案研究	★ 「證券商共同網路交易平台」之可行性分析
★ 產業競合模式策略探討－以自行車產業為例	★ RFID導入航空貨運站出口作業流程應用之研究
★ 綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例	★ 導入資訊科技服務管理之評估-以遠東銀行為例
★ 資訊系統導入歷程中專案團隊決策衝突之探討	★ 應用資源基礎理論探討持久競爭優勢-以智慧型手機H公司為例
★ 服務導向架構為基礎的企業流程管理之探討 - 以瀚宇博德股份有限公司為例	★ 沙賓法案實施與企業遵循個案研究--以K公司為例
★ 資訊服務委外之個案分析－以銀行簡訊為例	★ 有線電視業者經營IPTV之競爭優勢分析—以個案公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

本研究採用知識傳遞的角度，來分析企業資源規劃系統(ERP)的導入。當組織在導入ERP系統時，與ERP系統相關的知識必須有效的從顧問公司傳遞到導入公司，以達到導入ERP系統成功的目的。從過去相關的文獻當中，我們發現其中缺乏利用實證的資料來驗證這樣一個重要的議題。所以，本研究即探討有效的知識傳遞與ERP系統成功之間的關係，並且試圖找出影響有效的知識傳遞的因素。本研究的研究對象是針對台灣的製造業公司來進行問卷的發放，而研究結果發現，有效的知識傳遞是正向的影響到ERP系統成功，除此之外更發現，導入公司的資訊部門人員能力、導入公司對ERP系統的吸收能力、與顧問公司的能力都正向的影響到有效的知識傳遞。

摘要(英)

This study takes a knowledge transfer perspective to analyze the ERP implementation. When implementing an ERP system, knowledge transfer occurs between the consulting firm and the adopting firm. In order to achieve a successful ERP implementation, knowledge about the ERP system and business processes must flow efficiently from the consulting firm to the adopting firm. Previous research lacks empirical data to demonstrate this issue. Therefore, this study tests the relationship between effective knowledge transfer and ERP success, and also tries to explain the factors that influence effective knowledge transfer. A questionnaire was developed to collect data from a group of manufacturing firms in Taiwan. The results not only show that effective knowledge transfer is positively associated with ERP success but also demonstrate that the capability of the client’s IT personnel, client’s absorptive capacity, and consultant competence are positively related with effective knowledge transfer.

關鍵字(中)

★ 資訊部門人員能力
★ 知識傳遞
★ 吸收能力
★ 顧問能力
★ ERP系統成功

關鍵字(英)

★ ERP success
★ Consultant competence
★ IT personnel capability
★ Knowledge transfer
★ Absorptive capacity

論文目次

Contents
1. Introduction 1
2. Literature review 4
2.1 Organizational learning 4
2.2 The internal stock: IT capability 6
2.3 The internal stock: absorptive capacity 9
2.4 The external stock: consultant competence 11
2.4.1 What is consulting? 11
2.4.2 Competence of consultant 12
2.5 The flow: knowledge transfer 14
2.5.1 What is knowledge transfer? 14
2.5.2 The dynamic process of knowledge transfer 15
2.5.3 Knowledge to be transferred in ERP implementation 18
3. Research model and hypothesis 20
3.1 Research model 20
3.2 Hypothesis 23
3.2.1 IT personnel capability and effective knowledge transfer 23
3.2.2 Absorptive capacity and effective knowledge transfer 25
3.2.3 Consultant competence and effective knowledge transfer 26
3.2.4 Effective knowledge transfer and ERP success 28
4. Method 30
4.1 Research design 30
4.2 Procedure of questionnaire design 31
4.3 Constructs definition and operationalization 32
4.4 Statistical procedure 35
5. Data analysis 37
5.1 Data collection 37
5.2 Descriptive statistics 38
5.3 Stability test 41
5.4 Instrument quality analysis 42
5.4.1 Content validity 42
5.4.2 Convergent validity and unidimensionality 42
5.4.3 Discriminant validity analysis 48
5.4.4 Reliability analysis 49
5.5 Hypothesis testing 52
6. Conclusion and suggestion 55
6.1 Discussion of findings 55
6.2 Research contribution 58
6.3 Implication 58
6.4 Limitations and future research 60
References 63
Appendix A. Questionnaire 73

參考文獻

References
1.Anderson, J. C., Gerbing, D. W., and Hunter, J. E. (1987), “On the Assessment of Unidimensional Measurement: Internal and External Consistency, and Overall Consistency Criteria,” Journal of Marketing Research, 24, 432-437.
2.Argyris, C. and Schon, D. A. (1978), “Organizational Learning: A Theory of Action Perspective,” Reading, MA, Addison Wesley.
3.Armstrong, J. S. and Overton, T. E. (1977). “Estimating Non-response Bias in Mail Surveys,” Journal of Marketing Research, 14, 396-402.
4.Ballantine, J., Bonner, M., Levy, M., Martin, A., Munro, I., and Powell, P. L. (1996), “The 3-D Model of Information System Success: The Search for the Dependent Variable Continues,” Information Resources Management Journal, 9(4), 5-14.
5.Bagozzi, R. P., Yi, Y., and Phillips, L. W. (1991), “Assessing Construct Validity in Organizational Research,” Administrative Science Quarterly, 36, 421-458.
6.Basil, P. Yen, D. C. and Tang, H-L (1997), “Information Consulting: Developments, Trends and Suggestions for Growth,” International Journal of Information Management, 17(5), 303-323.
7.Barney, J. B. (1991), “Firm Resources and Sustained Competitive Advantage,” Journal of Management, 17, 99-120.
8.Bentler, PM. (1995), EQS Structural Equations Program Manual, Encino, CA, Multivariate Software Inc.
9.Bessant, J. and Rush, H. (1995), “Building Bridges for Innovation: The Role of Consultants in Technology Transfer,” Research Policy, 24, 97-114.
10.Bharadwaj, A. (2000), “A Resource-based Perspective on Information Technology Capability and Firm Performance: An Empirical Investment,” MIS Quarterly, 24(1), March, 169-196.
11.Bontis, N., Crossan, M. M. and Hulland, J. (2002), “Managing an Organizational Learning System by Aligning Stocks and Flows,” Journal of Management Studies, 39(4), June, 437-469.
12.Birkinshaw, J., Morrison, A., and Hulland, J. (1995), “Structural and Competitive Determinants of Global Integration Strategy,” Strategic Management Journal, 16(8), 637-655.
13.Boynton, A.C., Zmud, R. W. and Jacobs, G. C. (1994), “The Influence of IT Management Practice on IT Use in Large Organizations,” MIS Quarterly, September, 299-318.
14.Brehm, L., Heinzl, A., and Markus, M. L. (2001), “Tailoring ERP Systems: A Spectrum of Choices and Their Implications,” Proceedings of the 34th Annual Hawaii International Conference on System Sciences, January.
15.Brown, J. S., and Duguid, P. (1998), “Organizing Knowledge,” California Management Review, 90-111.
16.Byrd, T. A. and Turner, D. E. (2000), “Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct,” Journal of Management Information System, Summer, 17(1), 167-208.
17.Capon, N. and Glazer, R. (1987), “Marketing and Technology: A Strategic Coalignment,” Journal of Marketing, 51(3), 1-14.
18.Champion, D. P., Kiet, D. H. and McLendon, J. A. (1990), “Choosing a Consulting Role,” Training and Development Journal, 44, 66-69.
19.Chan, R. and Rosemann, M. (2001), “Managing Knowledge in Enterprise Systems,” Journal of Systems and Information Technology 5 (2), 2001, pp. 37-53.
20.Cockbkurn, I. and Henderson, R. (1998), “Absorptive Capacity, Coauthoring Behavior, and the Organization of Research in Drug Discovery,” Journal of Industrial Economics, 46, 157-183.
21.Cohen, W. M. and Levinthal, D. A. (1990), “Absorptive Capacity: A New Perspective on Learning and Innovation,” Administrative Science Quarterly 35, 128-152.
22.Copeland, D. G. and Mckenney, J. L. (1988), “Airline Reservation Systems: Lessons from History,” MIS Quarterly, 12(3), 353-70.
23.Crossan, M. Lane, H. W. and Wroderick, E. W, (1999), “An Organizational Learning Framework: From Intuition to Institution,” Academy of Management Review, 24(3), 522-537.
24.Crossan, M. and Hulland, J. (1997), “Measuring Organizational Learning,” Academy of Management, Boston, MA.
25.Crossan, M. Lane, H. W. and White, R. E. (1995), “Organizational Learning: Dimensions for a Theory,” International Journal of Organizational Analysis, 3, 337-360.
26.Daft, R. L. and Weick, K. E. (1984), “Toward a Model of Organizations as Interpretation Systems,” Academy of Management Review, 9, 284-295.
27.Davenport, T. H. (2000), “Mission Critical: Realizing the Promise of Enterprise Systems,” Boston, MA, HBS Press.
28.Davenport, T. H. (1998), “Putting the Enterprise into the Enterprise System,” Harvard Business Review, July-August, 121-131.
29.Davenport, T. H. and Prusak, L. (1998), “Working Knowledge: How Organizations Manage What They Know,” Boston, MA, Harvard Business School Press.
30.De Lone, W. H. and McLean, E. R. (1992), “Information System Success: The Quest for the Dependent Variable,” Information Systems Research, 3(1), 60-95.
31.De Long, D. and Fahey, L. (2000), “Diagnosing Cultural Barriers to Knowledge Management,” Academy of Management Executive, 14(4), 128-152.
32.Dierickx, I. and Cool, K. (1989), “Asset Stock Accumulation and Sustainability of Competitive Advantage,” Management Science, 35(12), 1504-1513.
33.Dillman, D. A. (1978), Mail and Telephone Surveys: The Total Design Method. Wiley, New York.
34.Duncan, N. B. (1995), “Capturing Flexibility of Information Technology Infrastructure: A Study of Resource Characteristics and Their Measure,” Journal of Management Information Systems, 12(2), 37-56.
35.Fiol, C. M. and Lyles, M. A. (1985), “Organizational Learning,” Academy of Management Review, 10, 803-813.
36.Gable, G. G., Scott, J. E. and Davenport, T. D. (1998), “Cooperative ERP Life-cycle Knowledge Management,” Proceedings of the Ninth Australasian Conference on Information Systems, 29 Semptember-2 October, Sydney, Australia, 227-240.
37.Gatewood, R. D., and Field, H. S. (1990), Human Resource Selection 2nd ed., Chicago, IL, Dryden Press.
38.Garavelli, A. C., Gorgoglione, M. and Scozze, B. (2002), “Managing Knowledge Transfer by Knowledge Technologies,” Technovation, 22, 269-279.
39.Garvin, D. A. (1993), “Building a Learning Organization,” Harvard Business Review, 74(4), 78-92.
40.Gibson, P., Greenhalgh, G. and Kerr, R. (1995), Manufacturing Management Principles and Concepts, London, Chapman and Hall.
41.Gilbert, M. and Cordey-Hayes, M. (1996), “Understanding the Process of Knowledge Transfer to Achieve Successful Technological Innovation,” Technovation, 16(6), 301-312.
42.Glass, A. J. and Saggi, K. (1998), “International Technology Transfer and the Technology Gap,” Journal of Development Economics, 55, 369-398.
43.Hair, J. F. Jr., Anderson, R. E., Tatham, R. L., Black, W. C., (1998), Multivariate Data Analysis. 5th ed., Prentice-Hall, Englewood Cliffs, NJ.
44.Hong, K. K. and Kim, Y. G. (2002), “The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective,” Information & Management, 40, 25-40.
45.Huber, G. (1991), “Organizational Learning: The Contributing Processes and the Literatures,” Organization Science, 2(1), 88-115.
46.Jang, Y. and Lee, J. (1998), “Factors Influencing the Success of Management Consulting Projects,” International Journal of Project Management, 16(2), 67-72.
47.Jones, M. C. (2001), “Organizational Knowledge Sharing and ERP: An Exploratory Assessment,” Seventh Americas Conference on Information Systems, 1030-1032.
48.Keller, W. (1996), “Absorptive Capacity: On the Creation and Acquisition of Technology in Development,” Journal of Developmental Economics, 49, 199-210.
49.Kim, L. (1998), “Crisis Construction and Organizational Learning: Capability Building in Catching-up at Hyundai Motor,” Organization Science, 9, 506-521.
50.Kim, L. (1997), “The Dynamics of Samsung’s Technological Learning in Semiconductors,” California Management Review, 39(3), 86-100.
51.Kim, D. H. (1993), “The Link between Individual and Organizational Learning,” Sloan Management Review, 33(1), 37-50.
52.Kim, L. and Dahlman, C. (1992), “Technology Policy for Industrialization: An Integrative Framework and Korea’s Experience,” Research Policy, 21, 437-453.
53.Klaus, H., Rosemann, M. and Gable, G. G. (2000), “What is ERP?,” Information Systems Frontiers, 2(2), 141-162.
54.Kofturos, X.A. (1999), “Testing a Model of Pull Production: A Paradigm for Manufacturing Research using Structural Equations Modeling,” Journal of Operations Management, 17(4), 467-488.
55.Lahti, R. K. and Beyerlein, M. M. (2000), “Knowledge Transfer and Management Consulting: A Look at “The Firm”,” Business Horizons, January-February, 65-74.
56.Lam, A. (1997), “Embedded Firms, Embedded Knowledge: Problems of Collaboration and Knowledge Transfer in Global Cooperative Ventures,” Organization Studies, 18(6), 973-996.
57.Lane, P. J. and Lubatkin, M. (1998), “Relative Absorptive Capacity and Interorganizational Learning,” Strategic Management Journal, 19, 461-477.
58.Lee, D. M. S., Trauth, E. and Farwell, D. (1995), “Critical Skills and Knowledge Requirements of IS Professionals: A Joint Academic/Industry Investigation,” MIS Quarterly, 19(3), 313-340.
59.Lee, S., Courtney, J. and R. O’Keefe. (1992), “A System of Organizational Learning Using Cognitive Maps,” Omega, 20(1), 23-38.
60.Lee, Z. and Lee. J. (2000), “An ERP Implementation Case Study from a Knowledge Transfer Perspective,” Journal of Information Technology, 15, 281-288.
61.Liu, X. and White, R. S. (1997), “The Relative Contributions of Foreign Technology and Domestic Inputs to Innovation in Chinese Manufacturing Industries,” Technovation, 17, 119-125.
62.Loebecke, C., Van Fenema, P. C. and Powell, P. (1999), “Co-opetition and Knowledge Transfer,” The DATA BASE for Advances in Information Systems, Spring, 30(2), 14-25.
63.Luo, Y. (1997), “Partner Selection and Venturing Success: The Case of Joint Ventures with Firms in People’s Republic of China,” Organization Science, 8, 648-662.
64.Lyytinen, K. and Hirschheim, R. (1987), “Information Systems Failures: A Survey and Classification of the Empirical Literature,” In Qxford Surveys in Information Technology, Vol. 4, Zorkoczy, P. I., 257-309.
65.Matusik, S. F. and Hill, C. W. (1998), “The Utilization of Contingent Work, Knowledge Creation, and Competitive Advantage,” The Academy of Management Review, 23(4), 680-697.
66.Matusik, S. F. and Heeley, M. (2001), “Absorptive Capacity and Firm Knowledge: Separating the Multiple Components of the Absorptive Capacity Construct,” Paper presented at the annual meeting of the Academy of Management, Washington, DC.
67.Markus, M. and Keil, M. (1994), “If We Build It, They Will Come: Designing Information Systems That People Want to Use,” Sloan Management Review, 35(2), 11-25.
68.Markus, L., Axline, S., Petrie, D. and Tanis, C. (2000), “Learning from Adopters’ Experience with ERP problems Encountered and Success Achieved,” Journal of Information Technology, 15(2), 245-265.
69.Mowery, D. C. and Oxley, J. E. (1995), “Inward Technology Transfer and Competitiveness: The Role of National Innovation Systems,” Cambridge Journal of Economics, 19, 67-93.
70.Mowery, D. C., Oxley, J. E. and Silverman, B. S. (1996), “Strategic Alliances and Interfirm Knowledge Transfer,” Strategic Management Journal, 17, 77-91.
71.Nunnally, J. C. (1987), Psychometric Theory. NY: McGraw-Hill.
72.Pan, S. L., Newell, S., Huang, J. C., and Cheung, A. W. K. (2001), “Knowledge Integration as a Key Problem in an ERP Implementation,” Twenty-Second International Conference on Information Systems, 321-328.
73.Parr, A., Shanks, G. and Darke, P. (1999), “Identification of Necessary Factors for Successful Implementation of ERP Systems,” New Information Technologies in Organizational Processes, Kluwer Academic Publishers, Boston, 99-119.
74.Prahalad, C. K. and Hamel, G. (1990) “The Core Competence of the Organization,” Harvard Business Review, 79-93.
75.Reed, R. and Defillippi, R. J. (1990), “Casual Ambiguity, Barriers to Imitation and Sustainable Competitive Advantage,” Academy of Management Review, 15(1), 88-102.
76.Roberts, T. L., Leigh, W., Purvis, R. L. and Parzinger, M. J. (2001), “Utilizing Knowledge Links in the Implementation of System Development Methodologies,” Information and Software Technology, 43, 635-640.
77.Sambamurthy, V. and Zmud, R. W. (1992), “Managing IT for Success: The Empowering Business Partnership,” Working Paper, Financial Executives Research Foundation.
78.Schulze, W. S. (1992), “The Two Resource-based Models of the Firm: Definitions and Implications for Research,” Academy of Management Best Paper Proceedings.
79.Senge, P. (1990), The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday/Currency.
80.Shanks, G. and Seddon, P. (2000), “Editorial: Enterprise Resource Planning (ERP) Systems,” Journal of Information Technology, 15(2), 243-244.
81.Shang, S. and Seddon, P. B. (2000), “A Comprehensive Framework for Classifying the Benefits of ERP Systems,” Americas Conference on Information Systems, 1005-1014.
82.Simonin, B. L. (1999), “Ambiguity and the Process of Knowledge Transfer in Strategic Alliances,” Strategic Management Journal, 20, 595-623.
83.Soh, C., Sia, S. K., and Tay-Uap, J. (2000), “Cultural Fits and Misfits: Is ERP a Universal Solution,” Communications of the ACM, 43(4), 47-51.
84.Stock, G. N. and Tatikonda, M. V. (2000), “A Typology of Project-level Technology Transfer Processes,” Journal of Operations Management, 18, 710-737.
85.Sumner, M. (2000), “Risk Factors in Enterprise-wide/ERP projects,” Journal of Information Technology, 15, 317-327.
86.Szulanski, G. (1996), “Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm,” Strategic Management Journal, 17: Special Issue, 27-43.
87.Timbrell, G. T., Andrews, N. M. and Gable, G. G. (2001), “Impediments to Inter-firm Transfer of Best Practice in an Enterprise System Context,” Seventh Americas Conference on Information Systems, 1084-1090.
88.Timbrell, G. and Gable, G. (2001), “The SAP Ecosystem: A Knowledge Perspective,” IRMA International Conference, 1115-1118.
89.Trott, T., Cordey-Hayes, M. and Seaton, R. A. F. (1995), “Inward Technology Transfer as an Interactive Process,” Technovation, 15(1), 25-43.
90.Tsai, W. (2001), “Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on Business Unit Innovation and Performance,” Academy of Management Journal, 44(5), 996-1004.
91.Venkatraman, N. (1989), “Strategic Orientation of Business Enterprise: The Construct, Dimensionality, and Measurement,” Management Science, 35(8), 942-962.
92.Venkatraman, N. (1991), “IT Induced Business Reconfiguration,” in The Corporation of the 1990s, M. S. Scott Morton (ed.), Oxford University Press, New York, 122-158.
93.Volkoff, O. and Sawyer, S. (2001), “ERP Implementation Teams, Consultants, and Information Sharing,” Seventh Americas Conference on Information System, 1043 – 1045.
94.Werts, C. E., Linn, R. L., and Joreskog, K. G. (1974), “Interclass Reliability Estimates: Testing Structural Assumptions,” Educational and Psychological Measurement, 34(1), 25-33.
95.Willcocks, L. P. and Sykes, R. (2000), “Enterprise Resource Planning: The Role of the CIO and IT Function in ERP,” Communications of the ACM, April, 43(4), 32-38.
96.Zahra, S. A. and George, G. (2002), “Absorptive Capacity: A Review, Reconceptualization, and Extension,” Academy of Management Review, 27(2), 185-203.

指導教授

王存國(Eric T. G. Wang)

審核日期

2003-6-10

推文