LCD面板製造廠資訊系統商業價值之個案研究

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姓名

劉博智(Po-Chih Liu) 查詢紙本館藏

畢業系所

資訊管理學系在職專班

論文名稱

LCD面板製造廠資訊系統商業價值之個案研究
(A Case Study of LCD Panel Manufacturer’s IT Business Value)

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摘要(中)

產業競爭激烈與資訊科技快速發展的環境之下，追求績效與獲利是企業生存與成長的目標，而在 LCD 產業中， LCD 製造廠的資訊系統對組織績效到底產生了什麼樣的影響？又資訊系統未來該如何調整及發展來創造更好的組織績效呢？本論文將焦點放在製造廠資訊系統對組織績效的研究，期望找出資訊系統的應用對企業會產生什麼樣影響，對症下藥來強化企業的競爭力。
本論文使用Melville et al. (2004) 所導出的資訊科技商業價值整合模型，使用資源基礎觀點為主要理論根據的這個模型，描述了各領域內的資源如何影響者資訊科技與組織績效之間的關係。此資訊科技商業價值整合模型包含了三個領域：焦點公司、競爭環境以及總體環境。
本研究採用單一個案多重分析單元為研究方法，資料蒐集的方式是以訪談、直接觀察、書面文件資料及記錄為主，主要目的即在於蒐集並記錄有關個案公司的相關資料。
經過此個案研究，本研究歸納出下列幾點結論：
一、企業組織資源的整合，創造紮實的作業流程績效。
二、跨組織資訊科技資源的協同合作，產生供應鏈體系的整體競爭力。
三、國家政策與總體資訊基礎建設，奠定企業發展資訊科技及創造組織績效的基石。

摘要(英)

In the strong competitive environment and fast IT development, a firm must improve performance to gain economic benfits. In the LCD industry, how does the IT structure of a LCD manufacturer impact the organizational performance? How to create the best organizational performance by tuning the IT and IS? This paper focuses on the research of organizational performance and the manufacturer’s IT. This study looks forward to find how IT impacts business and a business how to strengthen its competitiveness.
This research uses the integration model of IT business value provided by Melville et al. (2004). Using the resource-based view as a primary theoretical lens, the integration model describes how each domain impacts the relationship between IT and organizational performance. The integration model of IT business value includes three domains: (1) focal firm; (2) competitive environment; and (3) marco environment.
This empirical study adopts the single case study approach with multiple units of analysis. The information collective methods are interview with informants, directly observation, and documents data. The purpose is to record the relative information of the case company.
Based on the analysis, the conclusions include:
(1) The integration of organizational resources developes strong business process performance.
(2) The collaboration of interorganizational IT resources creates the overall competitiveness of SCM.
(3) The national policy and IT infrastructure gives the basis of business IT development and organizational performance generation.

關鍵字(中)

★ 資訊科技商業價值
★ 資源基礎觀點

關鍵字(英)

★ Resource-Based View
★ IT Business Value

論文目次

摘要　………………………………………………………………V
目錄　………………………………………………………………VIII
圖目錄　……………………………………………………………X
表目錄　……………………………………………………………XI
第一章緒論 …………………………………………………….…1
1.1 研究背景與動機 …………………………………………………….…1
1.2 研究目的 …………………………………………………………….…1
1.3 研究問題 …………………………………….……………..……….…1
1.4 研究架構 …………….…………………………………….…………..2
1.5 研究流程 …………………………………………………………….…3
第二章文獻探討 ……………………………………………….…4
2.1 資源基礎觀點 ……………………………………………………..…4
2.2 資訊科技商業價值整合模型 ……………………………………..…5
2.3 公司特性 …………………………………………………………..…7
2.4 產業特性 ……………………………….……………………..……10
2.5 國家特性 ……………………………………………………………11
第三章研究模型與命題 ………………………………………..12
3.1 焦點公司 ……………………………………………………………12
3.2 競爭環境 ……………………………………………………………15
3.3 總體環境 ……………………………………………………………17
第四章研究方法 ………………………………………………..19
4.1 研究方法選擇 ………………………………………………………19
4.2 研究設計 ……………………………………………………………19
4.3 個案資料收集 ………………………………………………………20
4.4 個案資料分析 ………………………………………………………21
第五章個案分析 ………………………………………………..23
5.1 個案公司 ……………………………………………………………23
5.1.1 公司簡介 ………………………………………………………23
5.1.2 資訊系統發展 …………………………………………………27
5.2 競爭環境 ……………………………………………………………34
5.2.1 LCD 產業特性 …..……………………………………………34
5.2.2合作夥伴 ……………………………………………….………40
5.3 總體環境 ……………………………………………………………41
5.4 研究結果 ……………………………………………………………43
5.4.1訪談分析 ……………………………………………….………43
5.4.2研究發現 ……………………………………………….………51
第六章結論 …………………………………………………..…55
6.1 研究結論 ……………………………………………………………55
6.2 研究限制 ……………………………………………………………56
6.3 未來研究建議 ………………………………………………………56
參考文獻 ………………………………………………………….58
一、中文部份 …………………………………………………………….58
二、英文部份 …………………………………………………………….58
附錄一　訪談資料 ….………………………………………….61
訪談問卷格式 …………………………………………………………….61
第一次訪談記錄 ………………………………………………………….64
第二次訪談記錄 ………………………………………………………….68
第三次訪談記錄 ………………………………………………………….73
第四次訪談記錄 ………………………………………………………….77

參考文獻

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指導教授

何靖遠(nono)

審核日期

2005-6-30

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