領導風格與工作滿意度對情感性承諾
影響之研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：96

、訪客IP：18.189.182.160

姓名

鄭麗芳(Li-Fang Cheng) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

領導風格與工作滿意度對情感性承諾影響之研究
(The Effect of Leadership Style and Job Satisfaction on Affective commitment )

相關論文

★ 技術商品銷售之技術人員關鍵職能探討	★ 資訊委外之承包商能力、信任及溝通與委外成效關係之個案研究
★ 兵工技術軍官職能需求分析-以某軍事工廠為例	★ 不同楷模學習模式對VB程式語言學習之影響
★ 影響採購「網路資料中心產品」因素之探討	★ 資訊人員績效評估之研究—以陸軍某資訊單位為例
★ 高職資料處理科學生網路成癮相關因素及其影響之探討	★ 資訊服務委外對資訊部門及人員之衝擊-某大型外商公司之個案研究
★ 二次導入ERP系統之研究-以某個案公司為例	★ 資料倉儲於證券產業應用之個案研究
★ 影響消費者採用創新數位產品之因素---以整合式手機為例	★ 企業合併下資訊系統整合過程之個案研究
★ 資料倉儲系統建置之個案研究	★ 電子表單系統導入之探討 - 以 A 公司為例
★ 企業資訊安全機制導入與評估–以H公司為例	★ 從人力網站探討國內資訊人力現況–以104銀行資料為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

留住優秀的人才，強化其對組織的認同感，讓人才充分發揮其潛力，這已成為組織重要的經營課題。組織本身存有其特有的組織文化，強烈的組織文化可以提高員工向心力、工作動機及為達成目標而接受領導的意願，然而組織由各種不同人格特質的員工所組成，組織領導者應該花時間認識員工的性格、才華與潛能，才能激發他們的創意，提高其工作滿意度。所以本研究主旨在探討組織文化與人格特質對於領導風格與組織承諾、和領導風格與工作滿意度之調節效果，及工作滿意度在領導風格與組織承諾間之中介效果。
本研究採問卷調查方法，對象以國內民營企業之員工為樣本，有效問卷為117份，回收率為72%，研究結果發現：
1. 創新型文化對轉換型領導與情感性承諾之關係有顯著的正向影響；支持型文化對轉換型領導與情感性承諾之關係有顯著正向的影響，而且也對交易型領導與情感性承諾之關係有顯著正向的影響，顯示組織文化能部份調節領導風格與組織承諾之關係。
2. 嚴謹自律性人格特質對轉換型領導與工作滿意度之關係有顯著正向的影響。而且對工作滿意度而言，不同人格特質的人有其較適合的領導風格。
3. 工作滿意度對轉換型領導與組織承諾之間確實存在中介效果；而且對交易型領導與組織承諾間也存在中介效果。即主管的領導風格不但對員工的情感性承諾有直接的影響，而且還能間接透過工作滿意度影響員工的情感性承諾。
最後根據以上各項研究結果，提供實務界管理階層作為參考策略管理方向及後續研究者提出建議，期望能夠提供學術界和實務界參考之用。

摘要(英)

It is an important issue for organization to keep good employees that own commitment. Organization has distinctive culture which can influence employees’ behaviors. The aim of the study is to investigate the moderating role of organizational culture and personality in the relationships among leadership, organizational commitment and job satisfaction and to explore the mediating role of job satisfaction in the relationship of leadership with organizational commitment.
Questionnaires from 117 respondents were returned to test the model. The results of this study include: (1) Innovative culture has positive moderating effort in the relationship between transformational leadership and affective commitment, and so does Supportive culture. Supportive culture moderates the relationships of transactional leadership with affective commitment. (2) The moderating effects of conscientiousness personality influence in relationship between transformational leadership and job satisfaction significantly. (3) Job satisfaction mediates the relationship between transformational leadership and organizational commitment, as well as between transactional leadership and organizational commitment. The supervisors’ leadership can influence affective commitment directly and influence affective commitment through job satisfaction indirectly. Future implications conclude the study.

關鍵字(中)

★ 組織承諾
★ 組織文化
★ 人格特質
★ 領導風格
★ 工作滿意度

關鍵字(英)

★ Personality traits
★ Leadership Style
★ Organizational commitment
★ Job Satisfaction
★ Organizational culture

論文目次

目錄
目錄………………………………………………………..Ⅰ
圖目錄………………………………………………………Ⅲ
表目錄………………………………………………………Ⅳ
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 2
第三節研究貢獻 2
第四節論文架構 2
第二章文獻探討 5
第一節領導風格 5
第二節組織文化 9
第三節組織承諾 12
第四節工作滿意度 15
第五節人格特質 19
第六節各變項互動關係之探討 21
第三章研究方法 26
第一節研究架構 26
第二節變數的操作型定義 27
第三節研究假說 28
第四節研究樣本選取 29
第五節樣本特性描述 30
第六節研究問卷設計 32
第七節資料分析方法 34
第四章研究結果分析 36
第一節效度與信度分析 36
第二節研究變項之敘述統計分析 42
第三節研究變項之相關分析 43
第四節研究假說檢定 44
第五節研究結果與討論 55
第五章結論與建議 58
第一節研究結論 58
第二節實務界的建議 59
第三節研究限制及後續研究 59
參考文獻 61
附錄一研究問卷 69

參考文獻

一、中文部份
1. 陳吳政，「組織文化、領導行為、工作滿足與組織承諾之關係研究－以嘉南地區銀行為例」，成功大學企業管理研究所碩士論文，2002年6月。
2. 朱宣威，「探討領導型態、成員滿意度與團隊工作品質對團隊績效之影響—以ERP導入團隊為例」，中央大學資訊管理研究所碩士論文，2002年6月。
3. 周惠莉，「五大人格特質、性別角色與轉換型領導關聯性之研究」，中原大學企業管理研究所碩士論文，2002年6月。
二、英文部份
1. Adams, J. S. (1963), “Toward an understanding of inequity”, Journal of Abnormal and Social Psychology, 67, 422-436.
2. Allen, N. J. and Meyer, J. P. (1996), “Affective, continuance, and normative commitment to the organization: an examination of construct validity”, Journal of Vocational Behavior, 49(3), 252-276.
3. Arvey, R.D., and Dewhirst, H.D. (1976), "Goal-setting attributes, personality variables and job satisfaction", Journal of Vocational Behavior, 9, 159-189.
4. Avolio, B. J., Waldman, D. A., and Yammarino, F. J. (1991), “Leading in the 1990s: the four I's of transformational leadership”, Journal of European Industrial Training, 15(4), 9-16.
5. Barling, J., Weber, T. E., and Kelloway, K. (1996), "Effects of transformational leadership training on attitudinal and financial outcomes:A field experiment", Journal of Applied Psychology, 81(6), 827-832.
6. Baron, R. M., and Kenny, D. A. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, 51, 1173-1182.
7. Barrick, M. R., and Mount, M. K. (1991), “The big five personality dimensions and job performance:a meta-Analysis”, Personnel Psychology, 41, 1-26.
8. Bass, B. M. (1985), Leadership and performance beyond expectations, New York Free Press.
9. Bass, B. M. (1998), Transformational leadership:Industry, military, and educational impact. Mahwah, NJ:Erlbaum.
10. Bass, B. M., and Avolio, B. J. (1994), Improving Organizational Effectiveness Through Transformational Leadership, Thousand Oaks, CA: Sage.
11. Bass, B. M., and Avolio, B. J. (1990), Transformational leadership development：Manual for multifactor leadership questionnaire, Palo Alto, California：Consulting Psychologists Press.
12. Bass, B., M., and Avolio B. J. (1997), Full range leadership development: Manual for the multifactor leadership Questionnaire, Mind Garden, Inc.
13. Bateman, T. S., and Strasser, S. (1984), “A longitudinal analysis of the antecedents of organizational commitment”, Academy of Management Journal, 27(1), 95-112.
14. Bhuian, S. N., and Menguc, B. (2002), "An extension and evaluation of job characteristics, organizational commitment and job satisfaction in an expatriate, guest worker, sales setting", The Journal of Personal Selling & Sales Management, 22(1), 1-11.
15. Blanchard, K., and Johnson, S. (1982), The one minute manager, NY:William Morrow.
16. Brewer, A. (1993), Managing for employee Commitment. Sydney: Longman.
17. Brief, A. P., Butcher, A. H., and Roberson, L. (1995), “Cookies, disposition, and job attitudes: the effects of positive mood-inducing events and negative affectivity on job satisfaction in a field experiment”, Organizational Behavior and Human Decision Processes, 62, 55-62.
18. Burns, J. M. (1978), Leadership.N.Y.:Harper&Row.
19. Cable, D. M., and Judge, T. A. (1996), “Person-organization fit, job choice decisions, and organizational entry”, Organizational Behavior and Human Decision Process, 67(3), 294-311.
20. Case, J. (1996), “Corporate culture”, INC., November, 42-53.
21. Chen, L.Y. (2004), “Examining the effect of organization culture and leadership behaviors on organizational commitment, job satisfaction, and job performance at small and middle-sized firms of Taiwan”, Journal of American Academy of Business, 5(1/2), 432-438.
22. Deci, E. L., and Ryan, R. M. (1985), Intrinsic motivation and self-determination in human behavior, New York, Plenum Press.
23. Christian, D., and Dieter, Z. (2001), “Job satisfaction: a meta-analysis of stabilities”, Journal of Organizational Behavior, 22(5), 483-504.
24. Conger, J. A., and Kanungo, R. N. (1998), Charismatic leadership in organization, Thousand Oaks, CA:Sage.
25. Connolly, J. J., and Viswesvaran, C. (2000), "The role of affectivity in job satisfaction: A meta-analysis", Personality and Individual Differences, 29(2), 265-281.
26. Costa, P. T., and McCrae, R. R. (1992), “Revised NEO personality inventory and NEO five-factor inventory: professional manual”, FL: Psychological Assessment Resources.
27. Costa, P. T., and McCrae, R. R. (1992b), Professional Manual for The NEO PI-R And NEO-FFI, Odessa, FL: Psychological Assessment Resources, Inc.
28. Deal, T. E., and Kennedy, A. A. (1982), Corporate cultures: The rites andrituals of corporate life. Addison-Wesley Pub. Co. .
29. DeNeve, L. M., and Cooper, H. L. (1998), “The happy personality: A meta-analysis of 137 personality traits and subjective well-being”, Psychological Bulletin, 124, 197-229.
30. Deshpande, L., and Satish, P. (1996), “The impact of ethical climate types on facets of job satisfaction: An empirical investigation”, Journal of Business Ethics, 15(6), 655–660.
31. Diener, E. and Emmons, R. A. (1985), “The independence of positive and negative effect”, Journal of Personality and Social Psychology. 47, 1105-1117.
32. Dubinsky, A. T., Jolson, M. A., Yammarin, F. J., and Spangler, W. D. (1995), “Transformational leadership: an initial investment in sale management”, Journal of Personal Selling and Sales Management, 15(2), 17-31.
33. Dunford, R. (1992), Organizational Behaviour, Prentice-Hall,Sydney.
34. Farrell, D., and Rusbult, C.E. (1981), “Exchange variables as predicators of job satisfaction, job commitment, and turnover. the impact of rewards, costs, alternatives, and investments”, Organizational Behavior and Human Performance, 27(1), 78-95.
35. Furnham, A., Petrides, K. V., Chris, J. J., and Tim, C. (2002), “Do personality factors predict job satisfaction”, Personality and Individual Differences, 33(8), 1325-1342.
36. Galton, F. (1884), "Measurement of character", Fortnightly Review, 36, 179-185.
37. Gardner, H. (1999), The disciplined mind; what all students should understand, New York:Simon & Schuster.
38. Georege, J. M. (1992), “The role of personality in organizational life: Issues and evidence”, Journal of Management, 18, 185-213.
39. Goldberg, L. R. (1990), "An Alternative 'Description of personality': the big-five factor structure", Journal of Personality and Social Psychology, 59(6), 1216-1229.
40. Goldhaber, G. M. (1993), Organizational Communication (6th ed.), Wisconsic: Wm. C. Brown Communication, Inc.
41. Guieford, J. P. (1965), Fundamental Statistics in Psychology and Education (4th ed.), New York: McGram-Hill.
42. Herzberg, F. (1959), The Motivation to work. New York:Holy Wiley & Sons, Inc.
43. Hickman, C. R., and Silva, M. A. (1984), Creating Excellence: Managing Corporate Culture, Strategy and Change in the New Age, New York: NAL Books.
44. Hofstede, G. (1997), Cultures & Organizations: Software of the mind, McGraw Hill, New York, N.Y.
45. Hogan, R. T. (1991), “Personality and personality assessment”, Handbook of Industical and Organizational Psychology, 3, 873-919.
46. Hoppock, R. (1935), Job Satisfaction, New York: Harper and Row.
47. House, R. J., Woycke, J., and Fodor, E.M. (1988), “Charismatic and noncharismatic leaders: difference in behavior and effectiveness”, In Conger and Kanungo, Charismatic Leadership, 103-104.
48. Ivancevich, J.M. (1997), Human Resource Management. Chicago, IL:Irwin/McGraw-Hill.
49. Katz, D., and Kahn, R. L. (1978), The social psychology of organization, N. Y. : John Willey & Sons, Inc.
50. Kawakubo, M. K. (1987), “Perception of authority, control, and commitment in Japanese organizations”, Dissertation Abstrcacts International, 49, 01-17.
51. Kenneth H. B., and Spencer J. (1982), The One Minute Manager Anniversary Ed : The World's Most Popular Management Method, 01 September.
52. Koh, W. L., Richard, M., and Terberg, J. R. (1995), “The effects of transformation-al leadership on teacher attitudes and student performance in Singapore”, Journal of Organizational Behavior, 16(4), 319-333.
53. Koontz, J. L. (1990), “Taking a lesson from McDonald's”, Production, 29-31.
54. Laschinger, H. K. S., Finegan, J., Shamian, J., and Casier, S. (2000), “Organizational trust and empowerment in restructured healthcare settings”, Journal of Nursing Administration, 30, 413-425.
55. Laschinger, H. K. S., Shamian, J., and Thomson, D. (2001), “Impact of magnet hospital characteristics on nurses' perceptions of trust, burnout, quality of care, and work satisfaction”, Nursing Economics, 19, 209-219.
56. Limerick, D., and Cunnington, B. (1993), Managing the new organization. Jossey-Bass, SanFransico, CA.
57. Locke, E. A. (1969), “What is job satisfaction?”, Organizational Behavior and Human Performance, 4, 309-336.
58. Locke, E. A. (1976), “The nature and causes of job satisfaction”, in Handbook of Industrial and Organizational Psychology, Marvin Dunnette, ed. Chicago: Rand McNally, 1297-1350.
59. Lok, P., and Crawford, J. (2001), “Antecedents of organizational commitment and the mediating role of job satisfaction”, Journal of Managerial Psychology, 16, 594-613.
60. Lu, L. (1999), “Work motivation, job stress and employees' well-being”, Journal of Applied Management Studies, 8(1), 61-72.
61. Maddi, S. R. (1990), Issues and interventions in stress mastery, In H.S. Friedman (Ed.) Personality and disease, New York: Wiley.
62. Magnus, K. B., Diener, E., Fujita, F., and Pavot, W. (1993), “Extraversion and neuroticism as predictors of objective life events: A longitudinal analysis”, Journal of Personality and Social Psychology, 65, 316-330.
63. Maslow, A. H. (1943), “A theory of human motivation”, Psychological Review, 50(3), 370-396.
64. McCrae, R. R., Zonderman, A. B., Costa, P. T., Bond, M. H. and Paunonen, S. V. (1996), “Evaluating replicability of factors in the revised NEO personality inventory: confirmatory factor analysis versus procrustes rotation”, Journal of Personality and Social Psychology, 70, 552-566.
65. Meyer, J. P., and Allen, N. J. (1991), “A three-component conceptualization of organizational commitment”, Human Resource Management, 1, 61-89.
66. Meyerson, D., and Martin, J. (1987), “Cultural change: an integration of three different views”, Journal of Management Studies, 24, 623-664.
67. Michael, C. (2000), “The mediating effects of multidimensional commitment on job satisfaction and intent to leave”, Journal of Organizational Behavior, 21(4), 477-486.
68. Miller, D. (1989), "In what sense must Socialism be communitarian?", Social Philosophy and Policy 6, 54-73.
69. Morris, J.H., and Sherman, J. D. (1981), “Generalizability of an organizational commitment”, Academy of management Journal, 24, 512-526.
70. Mowday, Porter and Steers (1982), Employee-Organization Linkage-The Psychology of Commitment Absenteeism and Tumover, N.Y. :Academic Press.
71. Nunnally, J. C. (1978), Psychometric Theory (2nd ed.), N.Y.:McGraw-Hill.
72. O'Reilly, C. A., and Chatman, J. A. (1986), “Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior”, Journal of Applied Psychology, 71, 492-499.
73. Organ, D., and Lingl, A. (1995), “Personality, satisfaction, and organizational citizenship behavior”, The Journal of Social Psychology. 135(3), 339-350.
74. Ouchi, W.G. (1981), Theory Z. Reading, MA: Addison-Wesley.
75. Perter, L., and John C. O. (2001), “Antecedents of organizational commitment and the mediating role of job satisfaction”, Journal of Managerial psychology, 16(8), 594-613.
76. Peters, T., and Waterman, R. H. (1982), In search of excellence.
77. Pierce, J. L., and Dunham, R. B. (1987), “Organizational commitment: Pre-employment propensity and initial work experiences”, Journal of Management, 13, 163-178.
78. Porter, L. W., Steers, R. M., Mowday, R. T., and Boulian, P. V. (1974), “Organizational commitment、job satisfaction、and turnover among psychiatric technician”, Journal of Applied Psychology, 59(5), 603-609.
79. Price, J., and Mueller, C. W. (1981), “A causal model of turnover for nurses”, Academy of Management Journal, 24(3), 543- 565.
80. Robbins, S. P. (1994), Management, N.J.: Prentice -Hall.
81. Robbins, S. P. (2002), Organizational Behavior (9th ed.), New-Jersey:Prentice Hall, Inc.
82. Russell, C., Keith, J., and Mary, A. (1993), “Dispostional affectivity as a predictor of work attitudes and job performance”, Journal of Organizational Behavior, 14, 595-606.
83. Salvatore, R. M. (1990), “Personality theories; a comparative analysis”, Irwin Professional Pub.
84. Schein, E. H. (1985), Organizational Culture and Leadership (1st ed.), San Francisco: Jossey- Bass Publishers.
85. Schein, E. H. (1992), Organizational culture and leadership (2nd ed.), San Francisco,CA: Jossey-Bass.
86. Seashore, S. E., and Taber, T. D. (1975), “Job satisfaction and their correlations”, American Behavioral Scientist, 18(3), 333-368.
87. Shahid, N. B., and Bulent, M. (2002), “An extension and evaluation of job characteristics, organizational commitment and job satisfaction in an expatriate, guest worker, sales setting”, The Journal of Personal Selling & Sales Management, 22(1), 1-11.
88. Smith, M.A., and Canger, J.M. (2004), "Effects of supervisor 'Big Five' personality on subordinate attitudes", Journal of Business and Psychology, 30, 465-481.
89. Staw, B. M. (1977), “Two side of commitment”, Paper Presented at the National Academy of Management, Orlando, Florida.
90. Staw, B., and Ross, J. (1985), “Stability in the midst of change: a dispositional approach to job attitudes”, Journal of Applied Psychology, 70, 469-480.
91. Steers. (1977), “Antecedents and outcomes of organizational commitment”, Administrative Science Quarterly, 22(1), 46-62.
92. Stephen, P. R. (1994), Organizational Behavior.
93. Stevens, J. M., Beyer, J., and Trice, H. M. (1978), “Assessing personal, role, and organizational predictors of managerial commitment”, Academy of Management Journal, 21(3), 380-396.
94. Stogdill, R. M. (1974), Handbook of leadership: A survey of theory and research, New York: Free Press.
95. Tichy, N., and Cohen, E. (1997), The leadership engine, Harper Pub. Inc. NY.
96. Vandenberg, R. J., and Lance, C. E. (1992), “Examining the causal order of job satisfaction and organizational commitment”, Journal of Management, 18(1), 153- 167.
97. Vroom. (1964), Work and motivation, New York:John Wiley & Sons..
98. Wallach, E. J. (1983), “Individuals and organizations:the cultural match”, Training and Development Journal, 37(2), 29-36.
99. Watson, D., and Clark, L. A. (1997), "The measurement and mismeasurement of mood: Recurrent and emergent issues", Journal of Personality Assessment, 68, 267-296.
100. Weiss, D. J., Dawis, R. V., England, G. W., and Lofquist, L. H. (1967), Manual for the Minnesota Satisfaction Questionnaire, Minneapolis: Industrial Relations Center, University of Minnesota.
101. Williams, L. J., and Hazer, J. T. (1986), "Antecedents and consequences of satisfaction and commitment in turnover models", Journal of Applied Psychology, 71, 219-231.
102. Wilson, P. A. (1995), "The effects of politics and power on The organization commitment of federal executives", Journal of Management, 21(1), 101-118.
103. Yammarino, F. J., and Bass, B. M. (1990), "Adding to contingent reward behavior:the augmenting effect of charismatic leadership", Group and Organizational Studies, 15(4), 381-394.
104. Yukl, G. (1997), Leadership in organizations (4th ed.), New Jersey: Prentice Hall.

指導教授

周惠文(Huey-Wen Chou)

審核日期

2005-6-23

推文