組織文化與知識管理之關係—以知識管理系統使用為調節變數

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楊世偉(Shih-Wei Yang) 查詢紙本館藏

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資訊管理學系

論文名稱

組織文化與知識管理之關係—以知識管理系統使用為調節變數
(The Relationship between Organizational Cultures and Knowledge Management Effectiveness: An Investigation on the Moderating Role of Knowledge Management System Usage)

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摘要(中)

組織文化代表著企業內在的共同價值，並影響到組織各項活動的推行。隨著知識管理被視為是維持組織競爭優勢的重要關鍵，如何產生良好的知識管理績效亦成為當前企業所重視的主要議題。因此，本研究的目的之一，係探討哪些組織文化因素對於知識管理的績效會產生影響。另一方面，資訊科技的快速進展促使許多組織採用知識管理系統(KMS)來提昇知識管理績效，但當科技遇到不同組織文化時是否會產生不同的效應，則值得進一步探究，這是本研究的另一項重點。
本研究以台灣的製造與服務業為研究樣本，進行問卷調查與實徵資料分析。研究結果顯示：(1) 對於知識管理有正向影響的組織文化因素有：信任、合作、學習與專業技能；負面因素則為集中化與制度化；(2)知識管理系統的運用在組織文化對於知識管理績效的影響關係上，確實有顯著的調節效果；(3)知識管理系統的運用對於知識管理有正向的影響。

摘要(英)

Organizational culture represents the intrinsic common values of an organization, and it can influence the promotion of organizational activities. As knowledge management (KM) is regarded as the key to maintain competitive advantage of an organization, how to produce great KM effectiveness also becomes an important issue to the contemporary corporations. Thus, one of the objectives of this study is to examine whether organizational culture factors influence KM effectiveness. Besides, organizations increasingly adopt knowledge management systems (KMS) to enhance KM effectiveness. Whether organizational culture factors interact with the use of KMS and hence result in differential influence on KM effectiveness is the other research objective of this study.
This study draws on the manufacturing and service companies in Taiwan as the sampling frame to collect empirical data for statistical analysis. The results reveal that: (1) Trust, collaboration, learning, and skills are positively associated with KM effectiveness, while centralization and formalization are negatively associated with KM effectiveness; (2) KMS use has a significant moderating effect on the relationship between organizational culture and KM effectiveness; (3) KMS use is positively associated with KM effectiveness.

關鍵字(中)

★ 知識管理科技
★ 知識管理績效
★ 組織文化

關鍵字(英)

★ organizational culture
★ knowledge management system
★ knowledge management effectiveness

論文目次

Chinese Abstract I
English Abstract II
Table of Contents III
List of figures VI
List of tables VII
1. Introduction 1
1.1 Research background and motivations 1
1.2 Research purposes and questions 1
2. Literature Review 4
2.1 Knowledge management effectiveness 4
2.1.1 Knowledge creation 4
2.1.2 Knowledge storage/retrieval 4
2.1.3 Knowledge transfer 5
2.1.4 Knowledge application 5
2.2 Knowledge management systems usage 7
2.3 Organizational culture 11
2.3.1 A value-based conceptualization of culture 11
2.3.2 Knowledge management enablers 13
2.3.3 Dimensions of organizational culture 14
2.4 Organizational culture and Knowledge management activities 16
3. Research model and hypotheses 18
3.1 Research model 18
3.2 Research hypotheses 20
3.2.1 KMS usage and KM effectiveness 20
3.2.2 Organizational cultures, KM effectiveness, and KMS 23
4. Method 29
4.1 Research design 29
4.2 Procedures of questionnaire design 30
4.3 Constructs definition and operationalization 30
4.3.1 Organizational culture 30
4.3.2 KM effectiveness 31
4.3.3 KMS usage 31
4.4 Data analysis methods 33
4.4.1 Descriptive statistics 33
4.4.2 Non-response bias 33
4.4.3 Validity 34
4.4.4 Reliability 35
4.4.5 Hypothesis testing 35
5. Results 37
5.1 Response rate 37
5.2 Sample characteristics 37
5.3 Non-response bias 39
5.4 Validity and Reliability Analysis 40
5.4.1 Reliability analysis 40
5.4.2 Validity analysis 41
5.4.3 Summary of validity analysis and reliability analysis 47
5.5 Hypothesis testing 47
5.5.1 Structural model analysis 47
5.6 Sum of hypotheses testing 53
6. Conclusion 54
6.1 Discussions of findings 54
6.2 Implications 58
6.3 Limitations and Future research 60
References 61
Appendix 1: Survey instrument 70

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指導教授

王存國(Tswen-Gwo Wang)

審核日期

2008-7-14

推文