資訊工作人員之心理資本對工作滿意及生活滿意之影響

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李牧衡(Mu-Heng Li) 查詢紙本館藏

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資訊管理學系

論文名稱

資訊工作人員之心理資本對工作滿意及生活滿意之影響
(Impact of Psychological Capital, Job Satisfaction and Life Satisfaction of Workers in Information Software Industry)

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摘要(中)

現今企業最需要的人才不僅是擁有高度技術能力，還需要強健心理狀態、能適應高度壓力的員工，而資訊人員所面對的壓力更高於其他產業，如何讓資訊人員同時在工作與生活上獲得滿足成為重要的議題。本研究以心理資本 (Psychological Capital)的角度了解是否擁有自信心、希望、樂觀以及韌性的資訊人員較容易成功，同時在工作與生活上也有較高的滿足。
研究結果顯示，資訊軟體產業創業家在各項心理資本上均較資訊高階經理人與一般從業人員為高，顯示擁有心理資本是資訊人員成功的一項因素。同時，研究結果也發現心理資本的與工作及生活滿意呈現正相關性，擁有較多心理資本的資訊人員，在工作與生活上的滿足也越高。
研究貢獻方面，本研究所之結果可作為教育機構、管理者之參考：組織中應該強化人員心理資本的培養使員工除了專業能力外，也能有強健的心理素質面對競爭的環境。

摘要(英)

Enterprises nowaday need employees who have not only technical abilities, but strong mentality and abilities to adapt themselves to high level of pressure, and information-relared workers are facing more pressure of worker in other industries do. It’s an important issue that how to make imformation-related workers have work and life satisfaction. This thesis use the angle of psychological capital to understand whether the one who has confidence, hope, optimism, and resilience would success easier and has more work and life satisfaction.
The result announces that in every demission of psychological capial, sottware industry entrepreneurs are higher than information executive managers and common information-related employees. It appears that having psychological capital is a factor of success of information-related workers, and the result also discover psychological capital has positive relations with work and life satisfaction, that is, the one who has more psychological capital will more satisfy with his or her work and life.
About the contributions of this thesis, the result can be consultations of education institutions and managers: organization should strengthen psychological capital of emplyees and make them beside professionalism, they can face competitive environment with stronger mentality.

關鍵字(中)

★ 工作滿意
★ 心理資本
★ 生活滿意

關鍵字(英)

★ work satisfaction
★ psychological capital
★ life satisfaction

論文目次

目錄...............................................................I
圖目錄...........................................................III
表目錄............................................................IV
第一章序論........................................................1
第一節研究背景與動機.....................................................................................1
第二節研究目的.................................................................................................5
第二章文獻探討....................................................6
第一節正面心理學的來源與意涵.....................................................................6
2.1.1 正面情緒..............................................................................................7
2.1.2 正面特質..............................................................................................9
第二節心理資本...............................................................................................12
2.2.1 資本的定義與演進.........................................................................12
2.2.2 心理資本的定義與內涵...................................................................14
2.2.3 自信心 (Confidence or Self-efficacy).............................................16
2.2.4 希望 (Hope)......................................................................................20
2.2.5 樂觀 (Optimism)..............................................................................21
2.2.6 韌性 (Resiliency).............................................................................23
2.2.7 心理資本的測量...............................................................................23
第三節心理資本和管理相關之研究...............................................................24
2.3.1 心理資本和員工工作績效...............................................................24
2.3.2 心理資本對管理者及創業家績效之影響.......................................25
2.3.3 組織中心理資本之開發...................................................................26
第四節工作滿意...............................................................................................29
第五節生活滿意...............................................................................................31
2.5.1 生活滿意之定義...............................................................................31
2.5.2 生活滿意的相關研究.......................................................................32
第三章研究方法...................................................34
第一節研究架構...............................................................................................34
第二節研究變數及操作化...............................................................................35
3.2.1 「心理資本」之操作化定義與測量工具.......................................35
3.2.2 「工作滿意」之操作化定義與測量工具.......................................37
3.3.3 「生活滿意」之操作劃定義與測量工具.......................................37
第四節資料蒐集方式.......................................................................................42
第四章資料分析...................................................45
第一節問卷回收情況.......................................................................................45
第二節樣本資料基本分析...............................................................................47
第三節信度與效度檢定...................................................................................51
第四節資料分析與假說檢定...........................................................................52
4.4.1 平均數差異檢定...............................................................................52
4.4.2 LSD檢定..........................................................................................56
4.4.3 主要研究變數相關係數分析...........................................................61
4.4.4 模式檢定............................................................................................61
第五章結論與建議.................................................67
第一節實證結果與討論...................................................................................67
5.1.1 研究群組間心理資本之差異...........................................................67
5.1.2 各群組之工作滿意...........................................................................67
5.1.3 各群組之生活滿意...........................................................................68
5.1.4 心理資本與工作滿意之關係...........................................................68
5.1.5心理資本與生活滿意之關係............................................................69
第二節研究貢獻...............................................................................................69
5.2.1 學術貢獻............................................................................................69
5.2.2 管理之意涵.......................................................................................69
第三節研究限制...............................................................................................70
第四節未來研究方向.......................................................................................71
參考文獻..........................................................72
附錄一心理資本相關問卷...........................................................................78
附錄二本研究使用之創業家問卷...............................................................81
附錄三經理人、一般人員、EMBA與在職班問卷...................................89
附錄四大學生問卷.......................................................................................96

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指導教授

林子銘(Tzu-Ming Lin)

審核日期

2008-7-11

推文