摘要(英) |
Following the leads of advanced countries, the Taiwanese government launched the project of Electronic Government. The project has gone through four stages between 1998 and 2016. The E-Government project encompasses civil, social and economic services, and pursues transparencies and timely services, to improve administrative efficiencies.
This study examined the paper-based process of applications for information system services in a governmental agency, Organization A, and proposed a reengineered process based on a single computer service platform. Application data are stored in a database, supporting on-line applications, progress inquiries, expediting notifications, online-approval and ad hoc reporting. The proposal also includes reductions in levels required to approve the applications. In addition, online approval can be secured with the use of digital public key certificates.
The benefits of the proposal are multi-fold. Potential savings include over 14 million in labor, 9 million in supplies and over 2.5 million in transportation, all in New Taiwan Dollars.
In addition, a 93% reduction in reviews and approval by senior management, may translate into 33-50% reduction in elapsed application turnaround time. Moreover, senior managers may have more time to work on more production tasks. The proposal has been analyzed and shown to be feasible, and will result in improved administrative efficiencies. |
參考文獻 |
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