工作壓力對工作滿意度之影響以決策參與度為調節變項

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鄧檸(Ning Teng) 查詢紙本館藏

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人力資源管理研究所

論文名稱

工作壓力對工作滿意度之影響以決策參與度為調節變項

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摘要(中)

資訊爆炸的時代與不斷出現的破壞式創新使經驗的重要性逐漸淡化，上班族必須時時不斷精進自己，才能保持優勢，再加上主管的要求、客戶的訴求、職家平衡等不同情形，讓壓力變成現代人都必須面對的課題，已有許多研究表示工作壓力對於工作滿意度會造成負面的影響，另一方面，也有研究顯示決策參與度會提升員工的工作滿意度。因此，本研究欲探討工作壓力對於工作滿意度之影響，並將決策參與度作為調節變項，採用便利抽樣的方式利用網路問卷和紙本問卷兩種調查形式，研究對象鎖定一般上班族，並以統計軟體SPSS進行統計分析，共有191份有效問卷。
　　本研究的結果顯示，工作壓力的六個子構面中只有「組織氣候不佳」、「缺乏自主性」以及「職家衝突」三者對於工作滿意度會產生負面的影響，其中也只有「組織氣候不佳」與「職家衝突」兩者對於工作滿意度的負向影響會受到決策參與度的顯著調節。

摘要(英)

Information explosion and Disruptive innovation reduce the importance of the experience, so employees always need to advance their specialty continuously. Coupled with the requirements of the supervisor, the customer′s demands, work-family balance and other different situations. Therefore, the work stress has become the issue that people need to handle. There have been many studies show that the negative influence of work stress on job satisfaction. On the other hand, there are studies show that the participation in decision making will improve the employees’ job satisfaction. Therefore, the purpose of this study was to explore the negative influence of work stress on job satisfaction. In addition, we also examined the moderating effect of participation in decision making on the relation of work stress and job satisfaction. The convenience sampling method was used to conduct surveys by network and papers, and we chose general employees as subjects of our study. The study test the assumptions with statistical software SPSS. There were 191 valid questionnaires.
　　The results of this study show that only the "Poor organizational climate", "Lack of autonomy" and "Work-family conflict" in the six sub-facets of work stress have negative impact on job satisfaction. And participation in decision making moderated significantly the relationship between "Poor organizational climate" with job satisfaction and "Work-family conflict" with job satisfaction.

關鍵字(中)

★ 工作壓力
★ 工作滿意度
★ 決策參與度

關鍵字(英)

★ work stress
★ job satisfaction
★ Participation in decision making
★ PDM

論文目次

第一章緒論 1
第一節研究動機 1
第二節研究目的 2
第二章文獻探討 3
第一節工作滿意度 3
第二節工作壓力 8
第三節決策參與度 12
第四節工作壓力對工作滿意度之影響 15
第三章研究方法 17
第一節研究架構與假設 17
第二節研究對象與方法 18
第三節研究工具 18
第四章研究結果 22
第一節描述性統計 22
第二節信度分析 25
第三節相關分析 27
第四節階層迴歸分析 28
第五章結論與建議 38
第一節研究結果與討論 38
第二節管理意涵 40
第三節研究限制 42
參考文獻 43
附錄 50

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指導教授

鄭晉昌

審核日期

2017-6-13

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