博碩士論文 104424013 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:74 、訪客IP:18.119.125.61
姓名 蕭明月(Ming-Yue Siao)  查詢紙本館藏   畢業系所 產業經濟研究所
論文名稱 頂尖醫學品牌: 梅約醫學中心
相關論文
★ 論企業重整運作機制---兼論公司重整治理及新資金取得★ 評析我國證券交易法內線交易之規範—以美國立法例為借鏡
★ 不動產投資信託之研究- 以投資人保護為中心★ 婚姻制度之過去、現在及未來-以兩岸為研討對象
★ 論我國公司治理規範-兼論公司內部稽核制度完善★ 從電子商務演進-探討銀行電子金融服務創新
★ 論銀行保證制度之研究★ 非常規交易稅制問題之研究
★ 中國銀行產業分析—兼論台資銀行西進策略★ 財富管理業務之探討─以花旗銀行及合作金庫商業銀行為例
★ 網路購物標價錯誤法律效果之研究★ 數位相機產業市場結構、行為與績效之研究
★ 企業危機處理策略之探討─以台灣非酒精飲料業為例★ 以軟硬整合思維重新探討智慧型手機商業模式
★ 股東表決權-論公開發行公司董事設質股票之表決權限制★ 企業之開放式創新行為探討-以光寶科技為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   [檢視]  [下載]
  1. 本電子論文使用權限為同意立即開放。
  2. 已達開放權限電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
  3. 請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。

摘要(中) 雖然上醫院並不是什麼愉快的事,縱使百般不情願,人們仍舊不可避免地去過幾回。與其他經濟上財貨或服務大相逕庭,購買皆是出於「既知且欲」;個人可能在「不知」甚至「不欲」的狀態下,接受健康醫療照護服務——這樣的市場自然創造了相當可觀的經濟產值。
自從創辦人梅約兄弟之父,威廉˙瓦洛˙梅約醫師,開始其醫師職業生涯,迄今已過了一百五十個年頭。在近廿年來,梅約醫學中心在美國新聞與世界報導(U.S. News & World Report)的醫療機構排名中,時常獨佔鰲頭,於諸多專業科別評比,皆拿下第一位的排名;同時在財富雜誌(Fortune)進行的全美前百名最適合就業的公司(Best Companies to Work For),奪得第八十六名;DiversityInc之組織多元性排名,將梅約醫學中心列為第十名;上開殊榮對於梅約醫學不過九牛一毛。
為找出梅約醫學中心在嚴峻的競爭下屹立不搖,並且越發壯大的秘密,本研究透過回顧梅約醫學中心、醫事專業、以及團隊醫療相關文獻;加之梅約醫學中心出版的官方資料,剖析梅約醫學中心所以成為頂尖醫學品牌的核心準則。
摘要(英)
Though no one loves to stay at hospital, it is a willy-nilly place for you to go. No matter how reluctant you are, healthcare services differ from those of other goods and services, would be the “must buy” to everyone. There is a huge value in the market that having reference to it.
It has been more than one hundred and fifty years since Dr. William Worrall Mayo (father of the founders) started his career as a physician. In recent twenty years, Mayo Clinic has act as leader in U.S. News & World Report rankings, with more No. 1 ranked specialties than any other hospital in the nation. It has got #86 in Fortune, 100 Best Companies to Work For and ranked No. 10 in DiversityInc, just to name a few.
To find the secret behind its survival from the severe competition and the building of its strong brand, this research reviewed literature regarding Mayo Clinic, medical profession, and teamwork in health care organizations. Along with the official release of Mayo Clinic, this research figured out some principles making Mayo Clinic a successful health care organization.
關鍵字(中) ★ 梅約醫學中心
★ 病患至上
★ 團隊醫療
★ 醫療專業
關鍵字(英)
論文目次
摘要……………………………………………………………………………………………………………………………i
Abstract……………………………………………………………………………………………………………………..ii
致謝辭……………………………………………………………………………………………………………………... iii
目錄…………………………………………………………………………………………………………………………?
圖目錄……………………………………………………………………………………………………………………...?
表目錄……………………………………………………………………………………………………………………...?
一、緒論…………………………………………………………………………………………………………………….1
1.1 研究背景與動機…………………………………………………………………………………………………..1
1.2 研究對象……………………………………………………………………………………………………………..2
1.3 研究流程……………………………………………………………………………………………………………..4

二、 文獻回顧…………………………………………………………………………………………………………....6
2.1 醫療專業……………………………………………………………………………………………………………..6
2.1.1 人本………………………………………………………………………………………………………………..12
2.2 組織文化……………………………………………………………………………………………………………15
2.2.1 團隊合作…………………………………………………………………………………………………………16

三、 模型研究…………………………………………………………………………………………………………..19
3.1 梅約醫學照護典範……………………………………………………………………………………………..19
3.1.1 梅約醫學照護典範之服務要素…………………………………………………………………………42
3.1.2 梅約醫學史柯茲戴爾門診中心促進服務卓越性之策略目標..……………………………..43
3.1.3 PLEASE CARE 服務要旨計劃……………………………………………………………………………45
3.2 梅約醫學教育典範……………………………………………………………………………………………..47
3.2.1梅約醫學院教學課程設計…………………………………………………………………………………51
3.2.2梅約醫學教育研究所教學課程設計…………………………………………………………………...53
3.2.3 梅約醫學中心羅徹斯特院區內科住院醫師訓練計畫…………………………………………54
3.3 梅約卓越擴散模型……………………………………………………………………………………………..55
3.3.1 卓越擴散主要啟動因子……………………………………………………………………………………58
3.3.2 梅約醫學價值結構(Mayo Clinic Value Construct)………………………………………….64
3.3.3 梅約醫學價值創造系統(The Mayo Clinic Value Creation System)………………….74
3.3.4 小結………………………………………………………………………………………………………………..78

四、 綜合分析…………………………………………………………………………………………………………79
4.1病患端………………………………………………………………………………………………………………..79
4.1.1聚焦需求………………………………………………………………………………………………………….80
4.1.2近用性……………………………………………………………………………………………………………..82
4.2醫院端………………………………………………………………………………………………………………..83
4.2.1協同合作………………………………………………………………………………………………………….84
4.2.2技術設備………………………………………………………………………………………………………….85
4.2.3領導經營………………………………………………………………………………………………………….86
4.3 組織核心價值分析……………………………………………………………………………………………..87
4.3.1梅約醫學照護典範(The Mayo Clinic Model of Care)沿革……………………………….88
4.3.2 梅約醫學照護典範(The Mayo Clinic Model of Care)更動緣由……………………….91
4.3.3 各項政策與梅約醫學照護典範(The Mayo Clinic Model of Care)之分析比較….94

五、結論…………………………………………………………………………………………………………………103
5.1 研究結論………………………………………………………………………………………………………….103
5.2 研究限制暨建議……………………………………………………………………………………………….106
參考文獻………………………………………………………………………………………………………………..107
附錄...............................................108
參考文獻
一、中文部分
(1)中國醫藥大學醫學系解剖科&中國醫藥大學附設醫院放射部,電腦斷層攝影(CT)簡介,中國醫藥大學醫學影像學習園地,http://www2.cmu.edu.tw/~cmcmd/ctanatomy/imagetool/ctintro.html,最後瀏覽日:2017/06/12。
(2)中國醫藥大學醫學系解剖科&中國醫藥大學附設醫院放射部,磁振造影(MRI)簡介,中國醫藥大學醫學影像學習園地,http://www2.cmu.edu.tw/~cmcmd/ctanatomy/imagetool/mri.html,最後瀏覽日:2017/06/12。
(3)克里斯汀生(Clayton M. Christensen), 格羅斯曼(Jerome H. Grossman) & 黃捷昇(Jason Hwang),創新者的處方:克里斯汀生破、解醫護體系的破壞型解答,初版一刷,蔡承志、許長禮 譯,台北市,美商麥格羅希爾國際股份有限公司台灣分公司,2012。
(4)李納˙貝瑞(Leonard L. Berry) & 肯特˙賽特曼(Kent D. Seltman),向梅約學管理:世界頂尖醫學中心的三贏哲學,初版十一刷,陳琇玲 譯,台北市,美商麥格羅希爾國際股份有限公司台灣分公司,2015。
(5)托比˙寇斯葛洛夫(Toby Cosgrove),翻轉吧醫院——高效能協同醫療模式打造4贏照護體系,初版一刷,曹嬿恆 譯,台北市,美商麥格羅希爾國際股份有限公司台灣分公司,2015。
(6)約瑟夫˙米其里(Joseph Michelli),卓越,來自關懷,UCLA醫療體系打造頂級服務的五心級處方,初版一刷,郭政皓 譯,台北市,美商麥格羅希爾國際股份有限公司台灣分公司,2012。
(7)教育部新編國語辭典網頁:http://dict.revised.moe.edu.tw/cgi-bin/cbdic/gsweb.cgi?ccd=XHkbQ9&o=e0&sec=sec1&op=v&view=0-2
(8)孫緒媛,醫師及病患服務品質認知差距探討,成功大學,國際經營管理研究所,碩士論文,2013年6月。
(9)張沅合,醫療機構服務國際化競爭優勢之研究,亞洲大學,經營管理研究所碩士論文,2008年7月。
(10)國立高雄醫學大學官方網站,OSCE簡介,http://osce.dlearn.kmu.edu.tw/osce.htm,最後瀏覽日:2017/06/12。
(11)羅翊婷,台灣醫療院所品牌形象、品牌權益與顧客回應之關聯性研究,中華大學經營管理研究所碩士班碩士論文,2008年7月。
(12)衛生福利部統計資料,三、醫療保健支出,取自http://www.mohw.gov.tw/cht/DOS/DisplayStatisticFile.aspx?d=48150
(13)豐田生產方式研究會,圖解服務的豐田精實方式,初版二刷,許淳彥、鍾適光、賴啟昌 譯,台北市,財團法人中衛發展中心,2012。
二、外文部分
(1)ABIM Foundation, ACP–ASIM Foundation, and European Federation of Internal Medicine, Medical Professionalism in the New Millennium: A Physician Charter, Annals of Internal Medicine, February 2002; 136 (3): 243-246.
(2)Ali Mohammad Mosadeghrad, Factors influencing healthcare service quality, Int J Health Policy Manag, July 2014; 3 (2): 77–89.
(3)Alison Richardson, Creating a culture of compassion: developing supportive care for people with cancer, European Journal of Oncology Nursing, 2004; 8: 293–305.
(4)Anthony L. Suchman, A New Theoretical Foundation for Relationship-Centered Care. Complex Responsive Processes of Relating, Journal of general internal medicine, 2006; 21 (Suppl 1): 40-44.
(5)Arch G. Mainous III, Richard Baker, Margaret M. Love, Denis Pereira Gray, James M. Gill, Continuity of Care and Trust in One’s Physician: Evidence From Primary Care in the United States and the United Kingdom (Special Article: Distinguished Paper From the 2000 North American Primary Care Research Group Meeting), Family Medicine, January 2001; 33 (1): 22-27.
(6)A. RENEE BERGSTROM, HOW MAYO CLINIC CARDIOLOGISTS DEVELOPED CARING PRESENCE, Saint Mary’s University of Minnesota (Doctor of Education degree in Leadership), December 2008.
(7)Byrn Williamson, Picture Archiving and Communication System Activities at the Mayo Clinic Rochester, Journal of Digital lmaging, November 1998; 111 (4), Suppl 2: 12-15.
(8)Carolyn Tarrant, Tim Stokes, Richard Baker, Factors associated with patients’ trust in their general practitioner: a cross-sectional survey, British Journal of General Practice, October 2003; 53: 798-800.
(9)Carry M. Renders, Gerlof D. Valk, Simon J. Griffin, Edward H. Wagner, Jacques Thm. Eijk Van, Willem J.J. Assendelft, Interventions to Improve the Management of Diabetes in Primary Care, Outpatient, and Community Settings: A systematic review, Diabetes Care, October 2001; 24 (10): 1821–1833.
(10)Cetin?, Iuliana; Orzan, Gheorghe; R?dulescu, Violeta; Orzan, Mihai, Grounding the Marketing Strategy of the Organizations in the Field of Health Care, Theoretical & Applied Economics, March 2009; 16 (3): 71-78.
(11)Chip Jarnagin & John W. Slocum Jr, Creating Corporate Cultures Through Mythopoetic Leadership, Organizational Dynamics, 2007; 36 (3): 288–302.
(12)Christine Sinsky and Thomas Sinsky, Mayo Red Cedar: New Model of Nursing, Available On the World Wide Web: www.google.com.tw/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiwipbQz-_VAhXJu7wKHbNoB6sQFggkMAA&url=http%3A%2F%2Fabimfoundation.org%2Fwp-content%2Fuploads%2F2016%2F01%2FFinding-Joy-In-Primary-Practice-Site-Visit-Mayo-Red-Cedar.pdf&usg=AFQjCNE88nw3B7Aejl_T4sadztmhAw3vxg
(13)C Taylor, J R Benger, Patient satisfaction in emergency medicine, Emerg Med J 2004; 21: 528–532.
(14)Curtiss B. Cook, Karen A. Beer, Karen M. Seifert, Mary E. Boyle, Patricia A. Mackey, Janna C. Castro, Transitioning Insulin Pump Therapy from the Outpatient to the Inpatient Setting: A Review of 6 Years’ Experience with 253 Cases, Journal of Diabetes Science and Technology, September 2012; 6 (5): 995-1002.
(15) Curtiss B. Cook, Rebecca D. Wilson, Michael J. Hovan, Bryan P. Hull, Richard J. Gray, Heidi A. Apsey, Development of Computer-Based Training to Enhance Resident Physician Management of Inpatient Diabetes, Journal of Diabetes Science and Technology, November 2009; 3 (6): 1377-1387.
(16)Curtiss B. Cook, Richard S. Zimmerman, Susanne M. Gauthier, Janna C. Castro, Kimberly A. Jameson, Stephanie D. Littman, Janice M. Magallanez, Understanding and Improving Management of Inpatient Diabetes Mellitus: The Mayo Clinic Arizona Experience, Journal of Diabetes Science and Technology, November 2008; 2 (6): 925-931.
(17)Dana Gelb Safran, William Miller, Howard Beckman, Organizational Dimensions of Relationship-centered Care. Theory, Evidence, and Practice, Journal of general internal medicine, 2006; 21 (Suppl 1): 9-15.
David Cook, Jeffrey E. Thompson, Elizabeth B. Habermann, Sue L. Visscher, Joseph A. Dearani, Veronique L. Roger, and Bijan J. Borah, From ‘Solution Shop’ Model To ‘Focused Factory’ In Hospital Surgery: Increasing Care Value And Predictability, Health Affairs, May 2014; 33 (5): 746-755.
(18)David Hatem, Kathy Mazor, Melissa Fischer, Mary Philbin, Mark Quirk, Applying patient perspectives on caring to curriculum development, Patient education and counseling, 2008; 72 (3): 367-373.
(19) David M. Nestler, Amit Noheria, Luis H. Haro, Latha G. Stead, Wyatt W. Decker, Lori N. Scanlan-Hanson, Ryan J. Lennon, Choon-Chern Lim, David R. Holmes, Jr, Charanjit S. Rihal, Malcolm R. Bell, Henry H. Ting, Sustaining Improvement in Door-to-Balloon Time Over 4 Years: The Mayo Clinic ST-Elevation Myocardial Infarction Protocol, Circ Cardiovasc Qual Outcomes, 2009; 2: 508-513.
(20) David R. Holmes, Malcolm R. Bell, Bernard J. Gersh, Charanjit S. Rihal, Luis H. Haro, Christine M. Bjerke, Ryan J. Lennon, Choon-Chern Lim, Henry H. Ting, Systems of Care to Improve Timeliness of Reperfusion Therapy for ST-Segment Elevation Myocardial Infarction During Off Hours: The Mayo Clinic STEMI Protocol, JACC, February 2008; 1 (1): 88 –96.
(21)Demaerschalk BM, Boyd EL, Barrett KM, Gamble D, Wieser J, Hentz J, Sonchik S, Comer M, Chang YH, Deploying and studying the healthcare delivery outcomes of a fully scaled, virtual Mayo Clinic acute stroke care: a model for high value, specialty telemedicine of the future, Mayo Foundation for Medical Education and Research, 2015.
(22) Derek A. Haas, Richard A. Helmers, March Rucci, Meredith Brady, Robert S. Kaplan, The Mayo Clinic Model for Running a Value-Improvement Program, HBR, October 2015.
(23)Douglas Mccarthy, Kimberly Mueller, Jennifer Wrenn Issues Research Inc., Mayo Clinic: Multidisciplinary Teamwork, Physician-Led Governance, and Patient-Centered Culture Drive World-Class Health Care, Commonwealth Fund pub., August 2009; 1306 (27): 1-16.
(24)Edmund D. Pellegrino, Professionalism, Profession and the Virtues of the Good Physician, The Mount Sinai Journal Of Medicine, November 2002; 69 (6): 378-384.
(25)Elaine P Macomb, Melanie L Blair, Susana Ashby, Mohamad H Yamani, Strategies To Improve Flow Of Patient Care And Reduce Costs In Outpatient Heart Failure Clinic Utilizing Physician-Nursing Partnership Model, International Journal of Scientific Research, December 2014; 3 (12): 232-234.
(26)Eric B. Larson, Xin Yao, Clinical Empathy as Emotional Labor in the Patient-Physician Relationship, JAMA, March 2005; 293 (9): 1100-1106.
(27)Eric G. T Angalos, Robert A. Blomberg, Sheila S. Hicks, Claire E. Bender, Mayo Leadership Programs for Physicians, Mayo Clin Proc., March 1998; 73: 279-284.
(28)Esther Suter, Nelly D. Oelke, Carol E. Adair, Gail D. Armitage, Ten Key Principles for Successful Health Systems Integration, PubMed Central CANADA, December 2010; 1-12. (Published in final edited form as: Healthc Q. October 2009; 13(Spec No): 16–23.)
(29)Gerard Hastings, Laura McDermott, Putting social marketing into practice, BMJ, 2006; 332: 1210-1212.
(30)Glyn Elwyn, Amy Lloyd, Carl May, Trudy van der Weijden, Anne Stiggelbout, Adrian Edwards, Dominick L. Frosch, Tim Rapley, Paul Barr, Thom Walsh, Stuart W. Grande, Victor Montori, Ronald Epstein, Collaborative deliberation: A model for patient care, Patient Education and Counseling, 2014; 97: 158–164.
(31)Groopman J, How Doctors Think, New York, NY: Houghton Mifflin Company, 2007.
(32)Henry H. Ting, Charanjit S. Rihal, Bernard J. Gersh, Luis H. Haro, Christine M. Bjerke, Ryan J. Lennon, Choon-Chern Lim, John F. Bresnahan, Allan S. Jaffe, David R. Holmes, Malcolm R. Bell, Regional Systems of Care to Optimize Timeliness of Reperfusion Therapy for ST-Elevation Myocardial Infarction: The Mayo Clinic STEMI Protocol, Circulation, 2007; 116: 729- 736.
(33)Herbert M. Swick, Viewpoint: Professionalism and Humanism Beyond the Academic Health Center, Academic Medicine, November 2007; 82 (11): 1022-1028.
(34)HOOVERS.COM, MAYO CLINIC Profile, Dec 2016.
(35)Howard B. Beckman & Richard M. Frankel, The Effect of Physician Behavior on the Collection of Data, Annals of Internal Medicine, November 1984; 101 (5): 692-696.
(36)James A. Dilling, Stephen J. Swensen, Michele R. Hoover, Gene C. Dankbar, Amerett L. Donahoe-Anshus, M. Hassan Murad, Jeff T. Mueller, Accelerating the Use of Best Practices: The Mayo Clinic Model of Diffusion, The Joint Commission Journal on Quality and Patient Safety, April 2013; 39 (4): 167-176.
(37)James T C Li, The quality of caring, Mayo Clinic proceedings, 2006; 81 (3): 294-296.
(38)Janice M. Morse, Gwen Anderson, Joan L. Bottorff, Olive Yonge, Beverley O’Brien, Shirley M. Solberg, Kathleen Hunter Mcllveen, Exploring Empathy: A Conceptual Fit for Nursing Practice? Journal of Nursing Scholarship, 1992; 24 (4): 273-280.
(39)Jean-Marc Feron, Francoise Cerexhe, Dominique Pestiaux, Michel Roland, Didier Giet, Christian Montrieux and Dominique Paulus, GPs working in solo practice: obstacles and motivations for working in a group? A qualitative study, Family Practice, 2003; 20 (2): 167-172.
(40)Jeffrey A. Alexander, Bryan J. Weiner, John Griffith, Quality improvement and hospital financial performance, Journal of Organizational Behaviour, 2006; 27: 1003–1029.
(41)Jocelyn Cornwell & Joanna Goodrich, Challenges for improving patients’ experiences of health care, J Health Serv Res Policy, January 2011; 16 (1): 1-2.
(42)Jochanan Benbassat, Reuben Baumal, What Is Empathy, and How Can It Be Promoted during Clinical Clerkships? Acad Med, September 2004; 79 (9): 832–839.
(43)Jodi Halpern, What is Clinical Empathy? JGIM, August 2003; 18: 670-674.
(44)Joel Allison (president and CEO, Baylor Health Care System), Michael Roizen (chief wellness officer, CLEVELAND CLINIC), Donald Hensrud (chair of the division of preventive, Occupational and Aerospace medicine, MAYO CLINIC) and Mary R. Grealy (president, Health Care Leadership Council), The Healthcare Leadership Council and The Congressional Wellness Caucus hold a briefing on ”How Private Sector Wellness and Prevention Initiatives are Showing Quantifiable Results in Improving Health and Lowering Healthcare Costs.”, March 23, 2012.
(45)John E. Wennberg, Elliott S. Fisher, David C. Goodman, Jonathan S. Skinner, Kristen K. Bronner and Sandra M. Sharp, Tracking the Care of Patients with Severe Chronic Illness, The Dartmouth Atlas of Health Care, 2008: 1-170.
(46)John H. Noseworthy, What Is Ahead for Mayo Clinic? Mayo Clin Proc., April 2014; 89 (4): 440-443.
(47)John L. Coulehan, Frederic W. Platt, Barry Egener, Richard Frankel, Chen-Tan Lin, Beth Lown, William H. Salazar, “Let Me See If I Have This Right . . . ”: Words That Help Build Empathy, Annals of Internal Medicine, August 2001; 135 (3): 221-227.
(48)John Noseworthy(CEO and president, MAYO CLINIC), Issues Facing The Health Care Industry, at The National Press Club, Apr 10, 2013.
(49)John P Kepros and Razvan C Opreanu, A new model for health care delivery, BMC Health Services Research, April 2009; 9:57.
(50)Jolene R. Palmer, SERVICE LESSONS FROM THE MAYO CLINIC, The Graduate College at the University of Nebraska, December 2012.
(51)Karen N. Eggleston, Nilay D. Shah, Steven A. Smith, Amy E. Wagie, Arthur R. Williams, Jerome H. Grossman, Ernst R. Berndt, Kirsten Hall Long, Ritesh Banerjee, Joseph P. Newhouse, The Net Value of Health Care for Patients With Type 2 Diabetes, 1997 to 2005, Ann Intern Med., September 2009; 151 (6): 386-393.
(52)Katrina E Donahue, Evan Ashkin, Donald E Pathman, Length of patient-physician relationship and patients′ satisfaction and preventive service use in the rural south: a cross-sectional telephone study, BMC Family Practice, October 2005; 6: 40
(53)Keith A. Frey, Jonathan A. Leighton, Katherine K. Cecala, Building a Culture of Service Excellence, Physician Executive, Nov˙Dec 2005; 31 (6): 40-44.
(54)Kerry D. Olsen, Matthew D. Dacy, Mayo Clinicd150 Years of Serving Humanity Through Hope and Healing, Mayo Clin Proc., January 2014; 89 (1): 8-15.
(55)Kevin Fiscella, Sean Meldrum, Peter Franks, Cleveland G. Shields, Paul Duberstein, Susan H. McDaniel and Ronald M. Epstein, Patient Trust: Is It Related to Patient-Centered Behavior of Primary Care Physicians? Medical Care, Nov 2004; 42 (11): 1049-1055.
(56)Kevin Joseph Valadares, Mission, Margin, and Organizational Ethics: The Contribution of a Service-Based Organizational Culture Towards Enhancing the Operational Success of Health Care Institutions and its Affect on Charity Care, Dissertation, Saint Louis University, 2003.
(57)K Viktoria Stein, Developing a Competent Workforce for Integrated Health and Social Care: What Does It Take? International Journal of Integrated Care, October 2016; 16 (4) Art.9: 1–3.
(58)Leonard L. Berry, Janet Turner Parish, Ramkumar Janakiraman, Lee Ogburn-Russell, Glen R. Couchman, William L. Rayburn, Jedidiah Grisel, Patients’ Commitment to Their Primary Physician and Why It Matters, Annals of Family Medicine, January˙February 2008; 6 (1): 6-13.
(59)Leonard L. Berry & Kent D. Seltman, Management Lessons from Mayo Clinic: inside one of the world’s most admired service organizations, McGraw-Hill, 2008.
(60)Leonard L. Berry and Kent D. Seltman, The Enduring Culture of Mayo Clinic, Mayo Clin Proc., February 2014; 89 (2): 144-147.
(61)Lisa Brandenburg, Patricia Gabow, Glenn Steele, John Toussaint, Bernard Tyson, Innovation and Best Practices in Health Care Scheduling, National Academy of Sciences, February 2015: 1-22.
(62)Mark A. Hall, Elizabeth Dugan, Beiyao Zheng and Aneil K. Mishra, Trust in Physicians and Medical Institutions: What Is It, Can It Be Measured, and Does It Matter? The Milbank Quarterly, 2001; 79 (4): 613-639.
(63)Mark A. Warner, You Trained at Mayo Clinic? Wow! Mayo Clin Proc., March 2014; 89 (3): 284-290.
(64)Mark P. Doescher, Barry G. Saver, Peter Franks, Kevin Fiscella, Racial and Ethnic Disparities in Perceptions of Physician Style and Trust, (REPRINTED) ARCH FAM MED, November˙December 2000; 9: 1156-1163. (Downloaded from www.archfammed.com at STANFORD Univ Med Center, on November 8, 2009)
(65)Mary Catherine Beach, Thomas Inui, Relationship-Centered Care Research Network, Relationship-centered Care. A Constructive Reframing., Journal of general internal medicine, 2006; 21 (Suppl 1):3-8.
(66)Mayo Clinic, An Inside Look at Mayo Clinic, Mayo Foundation for Medical Education and Research, 2015; MC7360rev0416.
(67)Mayo Clinic College of Medicine, Mayo Clinic Model of Education, Mayo Foundation for Medical Education and Research, 2004; MC5305-01.
(68)Mayo Clinic, Mayo Clinic app, Available on the World Wide Web: www.mayoclinic.org/apps/mayo-clinic
(69)Mayo Clinic, Mayo Clinic Model of Care, Mayo Foundation for Medical Education and Research, 2014; MC4270rev0714.
(70)Mayo Clinic official website, Our Mission and Values, Available on the World Wide Web: www.mayoclinic.org/about-mayo-clinic/mission-values
(71)Mayo Clinic, “The Mayo Effect” Ten things you may not know about Mayo Clinic, Mayo Foundation for Medical Education and Research, Available on the World Wide Web: www.mayoclinic.org/physician-jobs
(72)Mayo Foundation for Medical Education and Research, Mayo Clinic 2012 Annual Report, MC0710-2012.
(73)Mayo Foundation for Medical Education and Research, Mayo Clinic Model Of Care, 2013; MC4270-08.
(74)Mayo Foundation for Medical Education and Research, Community Contributions Program in Rochester, March 2017(Last updated); MC5097-52rev0317: 1-14.
(75)Mayo Foundation for Medical Education and Research, “The Mayo Effect”: Ten things you may not know about Mayo Clinic.
(76)Mayo Medical School (College of Medicine), Discover the Unique Experience of Mayo Medical School, Mayo Foundation for Medical Education and Research, 2014; MC1388rev0114.
(77)M. D. Brennan, Professionalism and academic medicine: the Mayo Clinic program in professionalism, Ir J Med Sci, 2008; 177: 23–27.
(78)Michael B. Rothberg, John R. Steele, John Wheeler, Ashish Arora, Aruna Priya, Peter K. Lindenauer, The Relationship Between Time Spent Communicating and Communication Outcomes on a Hospital Medicine Service, J Gen Intern Med, September 2011; 27 (2): 185–189.
(79)Michael D. Brennan, Verna Monson, Professionalism: Good for Patients and Health Care Organizations, Mayo Clin Proc, May 2014; 89 (5): 644-652.
(80)Michael E. Porter, Redefining Health Care: Creating Value-Based Competition on Results, IHI IMPACT Spring Leadership Meeting Boston, MA, June 27-28, 2005; 06272005 Final NV.ppt: 1-35.
(81)Michael E. Whitcomb, What Does it Mean to be a Physician?, Academic Medicine: journal of the Association of American Medical Colleges, October 2007; 82 (10): 917-918.
(82)Mohammed Alazri, Philip Heywood, Richard D Neal, Brenda Leese, Continuity of Care-Literature review and implications, Sultan Qaboos University Medical Journal, December 2007; 7 (3): 197-206.
(83)Neeli M. Bendapudi, Leonard L. Berry, Keith A. Frey, Janet Turner Parish, William L. Rayburn, Patients’ Perspectives on Ideal Physician Behaviors, Mayo Clin Proc., March 2006; 81 (3): 338-344.
(84)Nilay D. Shah, James M. Naessens, Douglas L. Wood, Robert J. Stroebel, William Litchy, Amy Wagie, Jiaquan Fan, and Robert Nesse, Mayo Clinic Employees Responded To New Requirements For Cost Sharing By Reducing Possibly Unneeded Health Services Use, Health Affairs, November 2011; 30 (11): 2134-2141.
(85)Patricia A. Barrier, James T.C. LI, Norman M. Jensen, Two Words to Improve Physician-Patient Communication: What Else? Mayo Clin Proc., February 2003; 78: 211-214.
(86)Patricia M. Doney & Joseph P. Cannon, An Examination of the Nature of Trust in Buyer-Seller Relationships, Journal of Marketing, April 1997; 61 (2): 35-51.
(87)Paul S. Mueller, Incorporating Professionalism into Medical Education: The Mayo Clinic Experience-Division of General Internal Medicine and Program in Professionalism and Bioethics, Mayo Clinic, Minnesota, USA, Keio J Med 2009; 58 (3): 133-143.
(88)Paul S. Mueller, Teaching and Assessing Professionalism in Medical Learners and Practicing Physicians, Rambam Maimonides Med J 2015; 6 (2): 1-13.
(89)Prosci official website, Adkar Model, Available on the World Wide Web: www.prosci.com/adkar/adkar-model
(90)Queen′s University Belfast, What are OSCEs, Available On the World Wide Web: www.med.qub.ac.uk/osce/background_What.html,
(91)Raffles Medical Group, Our Heritage, Available On the World Wide Web: www.rafflesmedicalgroup.com/raffles-medical-group/our-group/about-us/our-heritage
(92)Rhodes Adler, Athanasia Vasiliadis and Nina Bickell, The relationship between continuity and patient satisfaction: a systematic review, Family Practice, January 2010; 27: 171–178.
(93)Richard A. Helmers, Sharon R. Gabrielson, Michel M. Harper, Developing A New Governance Structure: The Mayo Clinic Experience, Physician Leadership Journal, May˙June 2016: 40-45.
(94)Richard K. Thomas, Marketing health services, Health Administration Press, Chicago AUPHA Press, Arlington, VA, 2004.
(95)Sally Moore, Amanda Sherwin, Improving patient access to healthcare professionals: a prospective audit evaluating the role of e-mail communication for patients with lung cancer, European Journal of Oncology Nursing, 2004; 8: 350–354.
(96)Sandhya Pruthi, Dawn Marie R. Davis, Dawn L. Hucke, Francesca B. Ripple, Barbara S. Tatzel, James A. Dilling, Paula J. Santrach, Je;rey W. Bolton, and John H. Noseworthy, Vision, mission, and values: From concept to execution at Mayo Clinic, Patient Experience Journal, 2015; 2 (2): 168-173.
(97)Sarah G Paterson, Jean E Robson, Michael J McMahon, Gwen Baxter, Michael J Murphy, John R Paterson, Reflective testing: what do patients think? Ann Clin Biochem, June 2006; 43: 369–371.
(98)Sara N Bleich, Emre Ozaltinb, Christopher JL Murrayc, How does satisfaction with the health-care system relate to patient experience, Bull World Health Organ 2009; 87: 271–278.
(99)Sean P. Clarke & Nancy E. Donaldson, Chapter 25: Nurse Staffing and Patient Care Quality and Safety, Patient Safety and Quality: An Evidence-Based Handbook for Nurses, Agency for Healthcare Research and Quality, April2008; 2: 100-160.
(100)Sharon Silow-Carroll, Jennifer N. Edwards, Aimee Lashbrook, Reducing Hospital Readmissions: Lessons from Top-Performing Hospitals, Commonwealth Fund pub, April 2011; 1473 (5): 1-20.
(101)Sherri L LaVela, Andrew S Gallan, Evaluation and measurement of patient experience, Patient Experience Journal, April 2014; 1 (1): 28-36.
(102)Stephen J. Swensen, James A. Dilling, Dawn S. Milliner, Richard S. Zimmerman, William J. Maples, Mark E. Lindsay, George B. Bartley, Quality: The Mayo Clinic Approach, American Journal of Medical Quality, Sep˙Oct 2009; 24 (5): 428-440.
(103)Stephen J. Swensen, James A. Dilling, C. Michel Harper Jr, John H. Noseworthy, The Mayo Clinic Value Creation System, American Journal of Medical Quality, 2002; 27 (1): 58–65.
(104)Stefane M Kabene, Carole Orchard, John M Howard, Mark A Soriano, Raymond Leduc, The importance of human resources management in health care: a global context, Human Resources for Health, July 2006; 4:20.
(105)Stern DT: A framework for measuring professionalism. In Stern DT, ed. Measuring Professionalism. New York NY, Oxford University Press Inc., 2006.
(106)Stewart W Mercer and William J Reynolds, Empathy and quality of care, British Journal of General Practice, October 2002; 52: S9-S13.
(107)Tan SY, Furubayashi JK, The Mayo Brothers (William James Mayo 1861–1939, Charles Horace Mayo 1865–1939): Pioneers of group surgical practice, Singapore Med J, 2012; 53(3): 157-158.
(108)the Giving Common, Massachusetts General Hospital, Available on the World Wide Web: https://givingcommon.org/profile/1073837/massachusetts-general-hospital/
(109)The Joint Commission website, Sentinel event alert: behaviors that undermine a culture of safety. http://www.jointcommission. org/assets/1/18/SEA_40.PDF. Accessed June 10, 2017.
(110)Thomas R. Viggiano, Wojciech Pawlina, Keith D. Lindor, Kerry D. Olsen, Denis A. Cortese, Putting the Needs of the Patient First: Mayo Clinic’s Core Value, Institutional Culture, and Professionalism Covenant, Academic Medicine; November 2007, 82 (11): 1089-1093.
(111)Thomas W Nolan, System changes to improve patient safety, BMJ, March 2000; 320: 771–773.
(112)UCOP, Medical Center Financial Reports, Available on the World Wide Web: http://finreports.universityofcalifornia.edu/index.php?file=med_ctr/14-15/Med-Centers-14-15-report.pdf
(113)U.S. Government Spending, Available On the World Wide Web: www.usgovernmentspending.com/year_spending_2016USbt_18bs7n_10#usgs302
(114)Victor F. Trastek, Neil W. Hamilton, Emily E. Niles, Leadership Models in Health Care-A Case for Servant Leadership, Mayo Clin Proc., March 2014; 89(3): 374-381.
(115)Victor M. Montori, Sean F. Dinneen, Colum A. Gorman, Bruce R. Zimmerman, Robert A. Rizza, Susan S. Bjornsen, Erin M. Green, Sandra C. Bryant, Steven A. Smith, The Impact of Planned Care and a Diabetes Electronic Management System on Community-Based Diabetes Care: The Mayo Health System Diabetes Translation Project, Diabetes Care, November 2002; 25 (11): 1952–1957.

(116)W Douglas Evans, How social marketing works in health care, BMJ, 2006; 332:
1207–1210.
(117)William B. Weeks, Daniel J. Gottlieb, David E. Nyweide, Jason M. Sutherland, Julie Bynum, Lawrence P. Casalino, Robin R. Gillies, Stephen M. Shortell, Elliott S. Fisher, Higher Health Care Quality And Bigger Savings Found At Large Multispecialty Medical Groups, Health Affairs, May 2010; 29 (5): 991-997.
(118)Wolf Langewitz, Martin Denz, Anne Keller, Alexander Kiss, Sigmund Rutimann, Brigitta Wossmer, Spontaneous talking time at start of consultation in outpatient clinic: cohort study, BMJ, September 2002; 325: 682.
指導教授 王弓、鄭有為 審核日期 2017-8-25
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明