博碩士論文 105423013 詳細資訊




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姓名 林慶龍(Cing-Long Lin)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 探討使用Facebook 直播平台的購買態度與意圖―以服飾品為例
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摘要(中) 隨著台灣直播機制的盛行與商機的湧現,直播商務的議題逐漸受到重視並引發熱烈的討論。Facebook直播平台結合電子商務與直播的機制,透過溝通交流可以協助消費者表達意見和想法。因此本研究除了考慮直播平台的特性外,也針對網路使用者或消費者對於直播購物所考量的因素進行研究。
本研究藉由閱讀及彙整相關文獻以發展本研究之架構與假說,基於計畫行為理論探討感知風險 (Perceived Risk)、知覺互動性 (Perceived Interactivity) 對購買態度 (Purchase Attitude) 的影響,並進一步探討購買意圖 (Purchase Intention)、主觀規範 (Subjective Norm) 與知覺行為控制 (Perceived Behavior Control) 之間的關係。
本研究採用線上問卷的方式進行施測並於Facebook和批踢踢實業坊回收總計377份有效問卷,後續則使用SmartPLS 3.0 統計軟體進行分析。研究結果顯示:網路使用者或消費者的知覺互動性對購買態度有正向影響,但其感知風險對購買態度則有負向影響;而購買態度、主觀規範和知覺行為控制對於購買意圖皆有正向的影響。此外,本研究也發現對於有FB直播購物經驗的人而言,主觀規範與購買意圖之間的關係並不顯著;對於沒有FB直播購物經驗的人而言,知覺行為控制與購買意圖之間的關係並不顯著。
最後本研究依據結論提出實務建議,認為業者透過FB直播平台販售產品時應加強與網路使用者或消費者的互動過程並減少風險認知、利用社群媒體與直播的特色與顧客建立良好的關係,使其形成良好的購買態度;其次也得考慮到主觀規範與知覺行為控制會因為網路使用者或消費者的購物經驗而有不同的影響。
摘要(英) As the live streaming gradually prevalent and brings the potential benefits (or business opportunities) in Taiwan, more and more people are also interested in the live streaming commerce. Live streaming can help the consumers to communicate with sales representatives and express their questions or productions expectations. Thus, this study focus on live streaming features and the factors which the online users or consumers will considering when they purchasing by the Facebook live platform.
The conceptual structures and hypotheses were developed by the literature review and collection. This study was based on the Theory of Planned Behavior (TPB) to explore the attitude’s antecedents which included “Perceived Risk” and “Perceived Interactivity”, furthermore discuss the variables’ relationship which contained “Purchase Attitude”, “Subjective Norm”, “Perceived Behavior Control” and “Purchase Intention”.
The data for this study were collected 377 respondents via an online survey. The study results show that Perceived Interactivity has positive effect on Purchase Attitude, Perceived Risk has negative effect on Purchase Attitude comparatively. Purchase Attitude, Subjective Norm and Perceived Behavior Control has positive effect on Purchase Intention. Moreover, this study also found some interesting results. For the online users who already purchased via FB live platform, the influence of Subjective Norm on Purchase Intention was insignificant; for the online users who has not purchase via FB live platform, the influence of Perceived Behavior Control on Purchase Intention was insignificant.
In conclusion, this study suggests enterprises can enhance the consumers’ perception of interactivity and reduce the perception of risk. Through the features of social media and live stream to establish consumers loyalty and sustain positive relationships. Second, enterprises have to consider that “Subjective Norm” and “Perceived Behavior Control” will have different effects to the online users or consumers.
關鍵字(中) ★ 直播
★ 計畫行為理論
★ 感知風險
★ 知覺互動性
★ Facebook
關鍵字(英) ★ Live Streaming
★ Theory of Planned Behavior
★ Perceived Risk
★ Perceived Interactivity
★ Facebook Live
論文目次 目錄
中文摘要 ............................................................................................................................................. i
Abstract.............................................................................................................................................. ii
致謝 ................................................................................................................................................... iv
目錄 .................................................................................................................................................... v
圖目錄 ............................................................................................................................................... vi
表目錄 .............................................................................................................................................. vii
第一章 緒論 ...................................................................................................................................... 1
1-1 研究背景與動機 ................................................................................................................... 1
1-2 研究目的 ............................................................................................................................... 3
1-3 研究流程 ............................................................................................................................... 4
第二章 文獻探討 .............................................................................................................................. 6
2-1 直播平台 ............................................................................................................................... 6
2-2 理性行為理論與計畫行為理論 ......................................................................................... 10
2-3 知覺互動性 ......................................................................................................................... 12
2-4 感知風險 ............................................................................................................................. 16
第三章 研究方法 ............................................................................................................................ 22
3-1 研究架構 ............................................................................................................................. 22
3-2 研究假說 ............................................................................................................................. 23
3-3 變數定義與衡量 ................................................................................................................. 26
3-4 研究設計 ............................................................................................................................. 29
第四章 資料分析與結果 ................................................................................................................ 32
4-1 前測分析 ............................................................................................................................. 32
4-2 樣本結構分析 ..................................................................................................................... 34
4-3 信效度分析 ......................................................................................................................... 42
4-4 結構方程模型分析與假說檢定 ......................................................................................... 50
第五章 結論與建議 ........................................................................................................................ 59
5-1 研究結論 ............................................................................................................................. 59
5-2 研究建議 ............................................................................................................................. 63
5-3 研究限制 ............................................................................................................................. 66
5-4 未來研究方向 ..................................................................................................................... 68
參考文獻 .................................................................................................................................. 69
附錄一:前測問卷 .................................................................................................................. 79
附錄二:正式問卷 .................................................................................................................. 87

圖目錄
圖1-1 研究總流程................................................................................................................. 5
圖2-1 理性行為理論 (TRA) .............................................................................................. 10
圖2-2 計畫行為理論 (TPB) .............................................................................................. 11
圖3-1 本研究之研究架構 .................................................................................................. 23
圖4-1 研究模型PLS路徑分析 (整體樣本) ..................................................................... 53
圖4-2 研究模型PLS路徑分析 (有購買過) ..................................................................... 55
圖4-3 研究模型PLS路徑分析 (沒購買過) ..................................................................... 57

表目錄
表2-1 常見直播平台之彙整 ................................................................................................ 7
表2-2 電子商務環境下知感知風險面向彙整 .................................................................. 19
表3-1 感知風險之衡量問項 .............................................................................................. 26
表3-2 知覺互動性之衡量問項 .......................................................................................... 27
表3-3 購買態度之衡量問項 .............................................................................................. 27
表3-4 主觀規範之衡量問項 .............................................................................................. 28
表3-5 知覺行為控制之衡量問項 ...................................................................................... 28
表3-6 購買意圖之衡量問項 .............................................................................................. 29
表3-7 問卷設計 .................................................................................................................. 30
表4-1 前測信度分析 .......................................................................................................... 33
表4-2 問項敘述修正 .......................................................................................................... 33
表4-3 樣本來源統計 .......................................................................................................... 34
表4-4 樣本網路使用經驗分佈 .......................................................................................... 35
表4-5 樣本觀看FB直播的時間長度分佈 ........................................................................ 35
表4-6 樣本觀看FB直播的頻率分佈 ................................................................................ 36
表4-7 樣本半年內透過FB直播平台購買「服飾品」的次數分佈 ................................ 36
表4-8 樣本平均一次透過FB直播平台購買「服飾品」的消費金額分佈 .................... 37
表4-9 樣本性別分佈 .......................................................................................................... 38
表4-10 樣本職業分佈 ........................................................................................................ 38
表4-11 樣本年齡分佈 ........................................................................................................ 39
表4-12 樣本教育程度分佈 ................................................................................................ 39
表4-13 樣本平均月收入分佈 ............................................................................................ 40
表4-14 同質性檢定 ............................................................................................................ 41
表4-15 研究構念之敘述性統計 ........................................................................................ 41
表4-16 信度分析 ................................................................................................................ 42
表4-17 收斂效度 ................................................................................................................ 44
表4-18 整體樣本之因素負荷量 ........................................................................................ 45
表4-19 分組樣本 (有購買過) 之因素負荷量 .................................................................. 46
表4-20 分組樣本 (沒購買過) 之因素負荷量 .................................................................. 47
表4-21 整體樣本之區別效度分析 .................................................................................... 48
表4-22 分組樣本 (有購買過) 之區別效度分析 .............................................................. 49
表4-23 分組樣本 (沒購買過) 之區別效度分析 .............................................................. 49
表4-24 研究模型適配度 .................................................................................................... 51
表4-25 整體樣本之路徑分析結果整理 ............................................................................ 54
表4-26 整體樣本之假說檢驗結果 .................................................................................... 54
表4-27 分組樣本 (有購買過) 之路徑分析結果整理 ...................................................... 56
表4-28 分組樣本 (有購買過) 之假說檢驗結果 .............................................................. 56
表4-29 分組樣本 (沒購買過) 之路徑分析結果整理 ...................................................... 58
表4-30 分組樣本 (沒購買過) 之假說檢驗結果 .............................................................. 58
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二、 中文文獻
[1] Oath看見數位行銷力 (2016)。讓過時行銷人跳腳的2017數位趨勢之:連巴菲特的股東會都要參一腳了,你還不知道2017年「直播」的3大趨勢是什麼嗎?
2018年02月24日取自
http://yahoo-emarketing.tumblr.com/post/155010193106/2017trend-live
[2] 尼爾森 (2017)。
尼爾森:2017年台灣網購消費者透過行動裝置購物首度超越電腦。
2018年05月04日取自
http://www.nielsen.com/tw/zh/press-room/2017/taiwan-mobile-shopping-overpassed-shopping-via-pc.html
[3] 何佩珊 (2017)。直播平台前撲後繼,贏家可能跟你想得不一樣。數位時代。
2018年02月25日取自
https://www.bnext.com.tw/article/42897/taiwan-live-streaming-2017
[4] 李科成 (2017),直播行銷革命:13招直播變現技巧X8大產業實戰應用,從企業到素人都適用的爆紅影響力,商周出版股份有限公司,2017年06月,頁37。
[5] 陳敬哲 (2017)。網路影片黏著度狂飆開創電子商務直播趨勢。
今日新聞 (NOWnews)。2018年02月24日取自
https://www.nownews.com/news/20170426/2499484
[6] 陳敬哲 (2017)。電商直播化先機 複合式平台成趨勢。今日新聞 (NOWnews)。
2018年02月24日取自
https://www.nownews.com/news/20170413/2482107
[7] 創市際市場研究顧問公司 (2017)。
創市際2017合作專題一:台灣直播市場『台灣網友直播看什麼?』調查。
2018年02月24日取自
http://www.ixresearch.com/news/news_07_06_17
[8] 創市際市場研究顧問公司 (2017)。創市際雙週刊第九十二期 20170815
2018年02月24日取自
http://www.ixresearch.com/reports/創市際雙週刊第九十二期-20170815/
[9] 楊之瑜 (2017)。【圖輯】臉書直播趨勢分析:人氣最高的不是美妝,而是賣運動鞋。The News Lens 關鍵評論。2018年02月23日取自
https://www.thenewslens.com/article/83459
[10] 資策會產業情報研究所 (Market Intelligence & Consulting Institute, MIC) (2014)。96.2%台灣網友近期曾使用社交網站。
2018年02月26日取自https://mic.iii.org.tw/IndustryObservations_PressRelease02.aspx?sqno=364
[11] 資策會產業情報研究所 (Market Intelligence & Consulting Institute, MIC) (2015)。
《網路社群調查》逾80%網友在個人化社群尋找購物資訊。
2018年02月25日取自https://mic.iii.org.tw/IndustryObservations_PressRelease02.aspx?sqno=412
[12] 資策會產業情報研究所 (Market Intelligence & Consulting Institute, MIC) (2017)。
自媒體產業鏈漸成熟 內容專業化成發展焦點。
2018年02月24日取自
https://mic.iii.org.tw/Industryobservation_MIC02views.aspx?sqno=251
[13] 資策會產業情報研究所 (Market Intelligence & Consulting Institute, MIC) (2017)。
網紅經濟下國際直播平台營運模式分析。
2018年02月23日取自
https://mic.iii.org.tw/Industryobservation_MIC02views.aspx?sqno=260
[14] 資策會產業情報研究所AISP情報顧問服務 (2017)。
【直播大調查系列一】網友最愛Facebook、Youtube、17直播。
2018年02月23日取自
https://mic.iii.org.tw/aisp/PressRoom0.aspx?id=475
指導教授 李小梅 審核日期 2018-6-29
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