專案團隊技能組合對於資訊系統建置專案成敗的影響

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徐偉洋(WeiI-Yang Hsu) 查詢紙本館藏

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高階主管企管碩士班

論文名稱

專案團隊技能組合對於資訊系統建置專案成敗的影響

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摘要(中)

如今資訊系統已成為企業有效管理不可或缺的組成部分。資訊系統實施的一個主要問題是項目能否按計劃在預算範圍內按時完成。在現實生活中，許多資訊系統專案未能在預算範圍內按時完成。這些可歸因於許多內部和外部因素。

雖然過往文獻在專案成敗的研究不少，但在團隊技能的部分著墨不多，相關研究量化也少，本研究以個案研究方式，訪談公司在資訊系統建置專案，了解在專案團隊成員的技能與影響，在專案管理、專案風險中歸納管理、專業、技術三方面的影響。於專案團隊成員技能上的差異，在有限的樣本中尋找其相似性。

最後經個案了解專案成員對專案成敗的影響，以及因專案特性採取那些處理方法。也比較在過往文獻的分析結果是否相似，從中發現新的專案管理細節。在最終的研究結果提供後續在資訊系統專案管理做一個參考。

摘要(英)

Nowadays, information systems have become an indispensable component of the effective management of enterprises. A major issue in the implementation of information systems is whether the project can be completed on time, within budget as planned. In real life, many projects have not been completed on time and within budget. These can be attributed to many internal and external factors.
While there have been many studies on the success and failure of projects in the literature, not much has focus on the role of the project team members. This study attempts to look into how skill-set of the project team affects the success and failure of projects. A multiple case approach is adopted, based on participant observation and in depth interviews. The facets of management, professional, and technical skills are included, and project management and project risks are analyzed. A major focus is on the differences in the skill set possess by the project team members.
The impacts of the project members on the success or failure of the project, including the methods adopted, and the characteristics of the projects, are analyzed through these case studies. This study also compares the results of the finding with previous literature.

關鍵字(中)

★ 專案管理
★ 專案風險
★ 技能組合

關鍵字(英)

★ project management
★ project risk
★ skill set

論文目次

第一章緒論 1
第一節前言 1
第二節研究動機 1
第三節研究目的 1
第四節研究流程 2
第五節論文架構 2
第二章文獻探討 4
第一節資訊系統建置的成敗 4
第二節因建置失敗對資訊服務廠商的訴訟風險 4
第三節資訊技術領導力是資訊系統成敗的主因 6
第四節政治因素是系統導入成敗的隱藏主因 9
第五節 ERP 導入失敗的原因 9
第六節系統失敗風險 12
第七節管理知能的技能 14
第八節 ERP系統建置風險 16
第九節資訊系統建置過程中專案團隊內外部參與人員的技能與組合 18
第三章研究設計 20
第一節研究方法 20
第二節研究設計 21
第四章個案研究-SG公司 26
第一節 SG公司背景 26
第二節 SG公司個案內容 26
第三節 SG公司個案構面整理 33
第四節 SG公司個案小結 37
第五章個案研究-JJ公司 41
第一節 JJ公司背景 41
第二節 JJ公司個案內容 41
第三節 JJ公司個案構面整理 47
第四節 JJ公司個案小結 50
第六章結論與建議 54
第一節結論 54
第二節管理建議 56
第三節研究限制 58
第四節後續研究建議 59
參考文獻 60

參考文獻

中文參考文獻
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[2] 謝廷豪 (2006)。企業導入ERP的動機，關鍵成功暨避免導致失敗因素之探討：以台灣傳統產業為例，修平學報，13，199-218。
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英文參考文獻
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指導教授

范錚強

審核日期

2019-7-10

推文