人機協作中工作任務角色與職能的轉變：工作分析觀點

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曾俊凱(Chun-Kai Tseng) 查詢紙本館藏

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人力資源管理研究所在職專班

論文名稱

人機協作中工作任務角色與職能的轉變：工作分析觀點
(Transformation of tasks, roles and individual competences in a human machine collaboration case: A job analysis approach)

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摘要(中)

本研究主要目的，在於探究技術變革下人機協作的任務、職能與角色轉變。在文獻階段，首先闡明工作分析的意義與重要性，接著探討適合本研究分析的任務與職能架構，並整理技術變革相關研究和人機協作關係與任務技能的可能轉變。研究設計以質性訪談方法對個案公司之印刷機車長進行工作分析，萃取蒐集之質性資料以獲取其中意義與脈絡。本研究發現印刷機車長具有共通的任務與職能構面，歸納績優車長採取的自主性任務、高嫻熟度技能與能力特質，對照過去的差異及轉變，並發現車長未能主動察覺管理職能的重要性。研究結果顯示，自動化技術進步對個案公司印刷機車長的影響不僅實現部分任務的替代與互補，同時使車長整體工作任務朝趨向複雜化、工作自主性與深化工作技能。本研究依研究結果於文末提出管理意涵，作為個案公司實務建議參考與後續研究方向。

摘要(英)

The main purpose of this study is to explore the Transformation of tasks, individual competences and roles in a human machine collaboration under technological change. In the
literature stage, first clarify the significance and importance of job analysis, and then discuss the tasks and competences framework suitable for the analysis of this study, and sort out the
research related to technological change and the possible transformation of human-machine collaboration and task skills. The research design used a qualitative interview method to analyze
the work of the printing company′s captain in the case company, and extracted the collected qualitative data to obtain its meaning and context. This study found that printing supervisors
have common tasks and functional aspects. They summarized the autonomous tasks, highskilled skills and ability traits adopted by the excellent printing supervisors, compared with the
past differences and changes, and found that the printing supervisors failed to actively detect the management functions. Importance. The research results show that the impact of automation
technology advancement on the printing supervisors of the case company not only realizes the replacement and complementation of some tasks, but also makes the printing supervisor′s
overall work tasks tend to be more complicated, work autonomy and deeper work skills. This study proposes management implications at the end of the article based on the results of the
study, and serves as a reference for practical recommendations of case companies and followup research directions.

關鍵字(中)

★ 工作分析
★ 職能
★ 工作雕琢
★ 資訊與通訊科技
★ 虛實整合系統

關鍵字(英)

★ Job analysis
★ Job crafting
★ Competency
★ ALM
★ ICT
★ CPS

論文目次

第一章緒論 1
第一節研究背景與研究動機 1
第二節研究目的 3
第二章文獻探討 4
第一節工作分析 4
第二節任務分析 6
一、任務的定義 6
二、任務的分類 7
第三節職能分析 9
第四節人機協作下任務與技能的轉變 11
第三章研究方法 15
第一節個案公司及個案工作背景 15
一、個案公司 15
二、個案工作背景 17
第二節質性研究方法 18
第三節訪談樣本 21
第四章研究發現 23
第一節印刷機車長的任務面分析 23
一、印刷機車長的分析任務 23
二、印刷機車長的互動任務 27
三、印刷機車長的手工任務 31
四、印刷機車長的整體任務構面 32
第二節印刷機車長的職能面分析 35
一、印刷機車長的知識構面 35
二、印刷機車長的技能構面 36
三、印刷機車長的能力構面 38
四、印刷機車長的其他特質構面 39
五、印刷機車長的整體職能構面 40
第三節人機協作關係與任務職能的轉變 42
一、印刷機自動化歷程對車長任務轉變影響 42
二、印刷機自動化歷程對車長職能轉變影響 46
三、印刷機自動化歷程與車長工作樣貌的轉變 48
四、總結 50
第五章結論與建議 51
第一節研究結果 51
一、印刷機車長的任務構面 51
二、印刷機車長的職能構面 53
三、人機協作關係與任務技能的轉變 55
四、印刷機車長未能主動覺察管理職能的重要 57
五、總結 58
第二節管理意涵 59
一、招聘方面的建議 59
二、訓練方面的建議 60
三、其他方面的建議 63
第三節研究限制 64
一、訪談的深度與廣度不足 64
二、觀察的資訊不夠全面 64
三、樣本的代表性問題 64
四、管理職能需再深入探究 64
參考文獻 65

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指導教授

劉念琪

審核日期

2020-7-20

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