使用者分享與驗證假新聞的行為意圖之研究：情緒智力與資訊超載觀點

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：53

、訪客IP：3.136.234.187

姓名

張維真(Wei-Chen Chang) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

使用者分享與驗證假新聞的行為意圖之研究：情緒智力與資訊超載觀點
(A Study on Users’ Behavioral Intention to Share or Fact-Check Fake News: Through the Lens of Emotional Intelligence and Information Overload)

相關論文

★ 運用資料探勘法探討台灣老年人口全民健保醫療資源利用之研究	★ 運用地理資訊系統與資料探勘技術於基層診所選址分析與研究─以台北市為例
★ 以醫師觀點探討看診輔助系統建置之研究	★ 以創新抗拒觀點探討消費者對客服機器人使用意圖之研究
★ 網路拍賣頁面相關的服務品質對賣家經營績效之影響	★ 多重商品類別的線上再購行為預測模型
★ 以使用與滿足理論與科技接受模式探討人機介面對網購意願之影響	★ 整合網路口碑之個人化醫療院所推薦系統-以牙醫診所為例
★ 網路口碑影響智慧型手機銷售量的時間動態分析	★ 運用資料探勘技術於建置招生決策支援系統之研究
★ 評估臨床決策支援系統對候診時間與醫病關係之影響	★ 高等教育招生決策支援系統建構之研究
★ 以社會網路分析觀點探討巨量資料在健康保健領域之研究發展	★ 醫療App人機互動設計對使用者滿意度之研究
★ 社群媒體粉絲頁經營之研究─ 以Facebook某健康粉絲頁為例	★ 基於網路口碑與醫療利用理論之混合式推薦系統

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 (2025-6-17以後開放)

摘要(中)

近年來，假新聞議題已深入生活，甚至影響到人們對於消息的判斷能力，隨著網路媒體及社群平台的興起，社群用戶可以與各自的朋友圈分享消息，逐漸擴大消息流竄的風氣；而「情緒智力」是個人判斷能力的重要影響因素之一，進而影響了驗證或分享消息的行為意圖。此外，人們對於謠言的分享行為會更加助長此傳播風氣，進而造成謠言的數量劇增，導致「資訊超載」的狀況，造成使用者對於資訊判斷能力下降，甚至產生負面情緒而影響其行為意圖。
　　因此，本研究以「計劃行為理論」為核心架構，探討使用者對於「驗證」與「分享」假新聞的行為意圖之影響。研究結果顯示「情緒智力」對使用者驗證假新聞的「態度」、「主觀規範」及「認知行為控制」有顯著影響；而「情緒智力」則對使用者分享假新聞的「主觀規範」有顯著影響。因此，本研究建議企業於人才選擇方面可將「情緒智力」納入人格特質的考量，衡量員工是否對於接收到假新聞或假消息時能具有判斷及辨識能力；於內部管理方面，建議應強化整個組織團隊面對假新聞時的處理方式之共識，達到他人或組織對於個人產生正面的影響，以降低員工面對假新聞的恐慌及傳播風氣，有助於管理者遏止謠言的傳播，以提升資訊的品質，藉此增加資訊判斷能力。

摘要(英)

Recently, the issue of fake news has invaded the daily life and affected people’s ability to judge upon the receipt of new information. Along with the rise of Internet media and social media platforms, the users of social media are able to share information with their own posts, forming a new force in the field of information spreading. When receiving new information, “emotional intelligence” serves as one of the crucial factors pertaining to one’s ability to judge and is therefore impactive on people’s behavioral intention to verify or spread out the information. In addition, more access to social media leads to more spreading and more misinformation, creating a situation known as “information overload” in which people’s judging ability decreases and negative emotions get in the way to affect behavioral intentions.
Centering on the “theory of planned behavioral,” this study aims to investigate the impact of “emotional intelligence” on user’s behavioral intention behind the actions of “fact-checking” and “sharing” the fake news. This study finds out that “emotional intelligence” has significant influences on users’ “attitude,” “subjective norm,” and “perceived behavioral control” during fact-checking and on users’ “subjective norm” when they decide to share the piece of misinformation. Therefore, this study proposes that enterprises incorporate the assessment of “emotional intelligence” into the personality tests during the recruitment process so that companies can deduce applicants’ ability to identify and judge upon receiving fake news. As for internal management, companies should work on building team consensus regarding the policies of handling fake news so as to generate positive impacts on the employees, minimize panic, reduce the circulation of fake news, and promote the quality of information, enhancing the overall information literacy within the workplace.

關鍵字(中)

★ 計劃行為理論
★ 假新聞
★ 情緒智力
★ 資訊超載

關鍵字(英)

★ Theory of Planned Behavioral
★ Fake News
★ Emotional Intelligence
★ Information Overload

論文目次

摘要 I
ABSTRACT II
目錄 III
圖目錄 V
表目錄 VI
一、緒論 1
1-1 研究背景與動機 1
1-2 研究重要性 1
1-3 研究目的 3
二、文獻探討 4
2-1 假新聞 4
2-2 計劃行為理論 6
2-3 情緒智力 7
2-4 資訊超載 10
三、研究方法 12
3-1 研究模型 12
3-2 研究假說 12
3-3 研究設計 13
3-3-1 實驗材料 13
3-3-2 研究對象及抽樣 14
3-3-3 問卷設計 14
四、研究結果 20
4-1 敘述性分析 20
4-2 衡量模型分析 21
4-2-1 信度分析 22
4-2-2 收斂效度 24
4-2-3 區別效度 24
4-2-4 共線性分析 27
4-2-5 共同方法偏誤 28
4-3 結構模型分析 30
4-3-1 變項間路徑係數分析及假說驗證 30
4-3-2 結構模型適配度分析 36
五、結論與建議 37
5-1 研究結果與討論 37
5-2 研究貢獻 41
5-2-1 理論意涵 41
5-2-2 實務意涵 42
5-3 研究限制 43
5-3-1 實驗題材 43
5-3-2 研究對象 43
5-4 未來研究建議 44
參考資料 45
附錄一、正式問卷 51
附錄二、實驗材料 57

參考文獻

Andrew Guess & Brendan Nyhan & Jason Reiﬂer, “Selective Exposure to Misinformation: Evidence from the consumption of fake news during the 2016 U.S. presidential campaign,” 2018
Brian G. Southwell, Emily A. Thorson, Laura Sheble, Misinformation and Mass Audiences, University of Texas Press, 2018
Bennett, W. L., & Livingston, S. (2018) “The disinformation order: Disruptive communication and the decline of democratic institutions,” European Journal of Communication, 33(2), 122–139. https://doi.org/10.1177/0267323118760317.
Blair H. Sheppard, Jon Hartwick, Paul R. Warshaw, 1988, “The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research,” Journal of Consumer Research, Volume 15, Issue 3, December 1988, Pages 325–343
Christian Maier, Sven Laumer & Andreas Eckhardt, 2015, “Information technology as daily stressor: pinning down the causes of burnout,” Journal of Business Economics, volume 85, p.349–387
Chen, Y.-C., Shang, R.-A., & Kao, C.-Y., 2009, “The effects of information overload on consumers’ subjective state towards buying decision in the internet shopping environment,” Electronic Commerce Research and Applications, 8(1), 48–58. doi:10.1016/j.elerap.2008.09.001
Claes Fornell, David F. Larcker, 1981, “Evaluating structural equation models with unobservable variables and measurement error,” Journal of marketing research, Vol 18, Issue 1, 1981
Claes Fornell, Fred L. Bookstein, 1982, “Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory,” Journal of marketing research, Vol 19, Issue 4, 1982
David M. J. Lazer, Matthew A. Baum, Yochai Benkler, Adam J. Berinsky, Kelly M. Greenhill, Filippo Menczer, Miriam J. Metzger, Brendan Nyhan, Gordon Pennycook, David Rothschild, Michael Schudson, Steven A. Sloman, Cass R. Sunstein, Emily A. Thorson, Duncan J. Watts, Jonathan L. Zittrain, 2018, “The science of fake news,” Science Vol. 359, Issue 6380, pp. 1094-1096
Edson C Tandoc Jr, Richard Ling, Oscar Westlund, Andrew Duffy, Debbie Goh, Lim Zheng Wei, 2018, “Audiences’ acts of authentication in the age of fake news: A conceptual framework,” New media & Society, Vol. 20(8) 2745–2763
Einhorn, Hillel J.,Hogarth, Robin M., 1985, “Ambiguity and uncertainty in probabilistic inference,” Psychological Review, 92(4), 433–461
Grise M. L., & Gallupe, R. B., 2002, “Information overload in face-to-face electronic meetings,” Journal of Management Information System, 16(3), 157-185
Hu, L.; Bentler, P.M., 1998, “Fit Indices in Covariance Structure Modeling: Sensitivity to Under parameterized Model Misspecification,” Psychol. Methods 3, 424–453.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. Multivariate data analysis: A global perspective (Vol. 7), 2010
Hunt Allcott & Matthew Gentzkow, (2017) “Social Media and Fake News in the 2016 Election,” Journal of Economic Perspectives, Volume 31, Number 2, pages 211-236
Icek Ajzen, 1985, “From Intentions to Actions: A Theory of Planned Behavior,” Action Control, pp 11-39
Icek Ajzen, “Attitude structure and behavior,” Attitude Structure and Function, p.241, Psychology Press, 1989
Icek Ajzen, 1991, “The Theory of Planned Behavior,” Organizational Behavior and Human Decision Processes 50, p. 179-211
J Holcomb, J Gottfried, A Mitchell, J Schillinger (2016) “News use across social media platforms,” retrieved from https://www.journalism.org/2016/05/26/news-use-across-socialmedia-platforms-2016/.
Joseph F. Hair, Jr., William C. Black, Barry J. Babin, Rolph E. Anderson, MULTIVARIATE DATA ANALYSIS - A Global Perspective. PEARSON, 1998
J Henseler, CM Ringle, M Sarstedt, 2014, “A new criterion for assessing discriminant validity in variance-based structural equation modeling,” Journal of the Academy of Marketing Science, volume 43, pages115–135(2015)
Lin, Jan-Yan , Zong-Lin Guo , Cheng-Wen Lee , “A Panel Study for the Influential Factors of the Adoption of Customer Relationship Management System” , 2007 , International Journal of Electronic Business Management(IJEBM), vol.0
Li‐tze Hu & Peter M. Bentler, 1999, “Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives,” Structural Equation Modeling: A Multidisciplinary Journal, Volume 6, 1999 - Issue 1, Pages 1-55
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assessment. Information & management, 40(2), 133-146.
Markus Beiler & Johanna Kiesler, 2018, “Lügenpresse! Lying press! Is the Press Lying?” Trust in Media and Journalism, pp. 155-179
M Fishbein & Icek Ajzen, “Intention and Behavior: An introduction to theory and research”, 1975
Mark R. Nelson , 1994, “We have the information you want, but getting it will cost you!: held hostage by information overload,” from: https://doi.org/10.1145/197177.197183
Nir Grinberg, Kenneth Joseph, Lisa Friedland, Briony Swire-Thompson, David Lazer, 2019, “Fake news on Twitter during the 2016 U.S. presidential election,” Science, Vol. 363, Issue 6425, 374-378
P Salovey & JD Mayer, 1990, “Emotional intelligence,” Imagination, cognition and personality 9 (3), 185-211
Pamela Karr-Wisniewski, Ying Lu, 2010, “When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity,” Computers in Human Behavior, 26(5), 1061–1072.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). “Common 　　　　method biases in behavioral research: a critical review of the literature and recommended remedies,” Journal of applied psychology, 88(5), 879.
Robert M. O’brien (2007), “A Caution Regarding Rules of Thumb for Variance Inflation Factors,” Quality & Quantity, volume 41, pages 673–690
Shu, K., Sliva, A., Wang, S., Tang, J., & Liu, H. (2017) “Fake news detection on social media: A data mining perspective,” ACM SIGKDD Explorations Newsletter, 19(1), 22–36.
Streufert, S., & Schroder, H. M., 1965, “Conceptual structure, environmental complexity and task performance,” Journal of Experimental Research in Personality, 1(2), 132–137.
Tandoc, E. C., Lim, Z. W., & Ling, R. (2018) “Defining “fake news” a typology of scholarly definitions,” Digital Journalism, 6(2), 137–153. https://doi.org/10.1080/21670811.2017.1360143.
Tandoc, E. C., Jr, Ling, R., Westlund, O., Duffy, A., Goh, D., & Wei, L. Z. (2018), “Audiences’ acts of authentication in the age of fake news: A conceptual framework.” New Media & Society, 20, 2745–2763. https://doi.org/10.1177/1461444817731756.
Thompson, D.V., Hamilton, R.W., & Rust, R.T.,2005. “Feature fatigue: When product capabilities become too much of a good thing,” Journal of Marketing Research, 42(4), 431–442.
V. Sambamurthy, Wynne W. Chin, 1994, “The Effects of Group Attitudes Toward Alternative GDSS Designs on the Decision‐making Performance of Computer‐Supported Groups,” Decision Sciences, Volume25, Issue2, Pages 215-241
Vincenzo Esposito Vinzi, Wynne W. Chin, Jörg Henseler, Huiwen Wang, Handbook of Partial Least Squares. Concepts, Methods and Applications. Springer, Berlin, Heidelberg, 2009
Wood, T., & Porter, E. (2018) “The elusive backfire effect: Mass attitudes’ steadfast factual adherence,” Political Behavior, 41(1), 135–163. https://doi.org/10.1007/s11109-018-9443-y.
Wynne W. Chin. The partial least squares approach to structural equation modeling. Modern methods for business research., 1998a
Wynne W. Chin, 1998b, “Commentary: Issues and Opinion on Structural Equation Modeling,” MIS Quarterly, Vol. 22, No. 1
William H. Okamura, Anthony W. Norman, 1995, “Structure-Function Relationships in the Vitamin D Endocrine System Roger Bouillon,” Endocrine Reviews, Volume 16, Issue 2, 1 April 1995, Pages 200–257, https://doi.org/10.1210/edrv-16-2-200
Yvonne Brunetto, Stephen T.T. Teo, Kate Shacklock, Rod Farr‐Wharton, 2012, “Emotional intelligence, job satisfaction, well‐being and engagement: explaining organizational commitment and turnover intentions in policing,” Human Resource Management Journal, Volume22, Issue4, Pages 428-441
Yuanyuan Guo, Zhenzhen Lu, Haibo Kuang, Chaoyou Wang, 2020, “Information avoidance behavior on social network sites: Information irrelevance, overload, and the moderating role of time pressure,” International Journal of Information Management, Volume 52, June 2020
Zhang, S., Zhao, L., Lu, Y., & Yang, J.,2016, “Do you get tired of socializing? An empirical explanation of discontinuous usage behavior in social network services,” Information & Management, 53(7), 904–914.
邱皓政（2011）。當PLS 遇上SEM：議題與對話。量化研究學刊，3(1)，20-53
唐佩君（2020）。世衛示警武漢肺炎病毒傳播力強公布患者10大典型症狀。中央通訊社。https://www.cna.com.tw/news/firstnews/202003010208.aspx。

指導教授

許文錦(Wen-Chin Hsu)

審核日期

2020-7-7

推文