數位轉型提升採購作業效率之研究 -以半導體C公司為例

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姓名

温嘉玲(Chia-Ling Wen) 查詢紙本館藏

畢業系所

工業管理研究所在職專班

論文名稱

數位轉型提升採購作業效率之研究 -以半導體C公司為例
(Study on Digital Transformation to Improve the Efficiency of Procurement - With Semiconductor Industry C Company As An Example)

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摘要(中)

新冠肺炎對全球經濟及產業的衝擊可謂是全面性的，疫情對產業別有不同程度的影響，這包含在家工作work from home、無法拜訪客戶、銷售業績大幅下降及生產中斷的危機，疫情突顯了IT和數位轉型的價值，企業遠端協同工作的能力也更顯重要。
本研究首先將採購流程數位化，擺脫所有的紙本作業並導入電子簽核，再透過專家深度訪談找到需要解決的問題，並以「起迄表」(from-to table)這個工具來收集匯整這些資訊，找出可用數位方法來解決組織問題及每個問題期望獲得的改善，然後再提出衡量這個改善方案進展指標的方法。
研究對象以C公司作為研究範圍，並以C公司現有的ERP架構建置供應鏈協作平台，最後配合政府電子發票的政策將發票請款作業流程自動化，逐步實現採購數位化的目標，並幫助企業提升效率和產業競爭力。

摘要(英)

The impact of the new crown pneumonia on the global economy and industries can be described as comprehensive. The epidemic has different degrees of impact on industries, including work from home, the crisis of inability to visit customers, crisis of sharp decline in sales performance and interruption of production, the epidemic has highlighted the value of IT and digital transformation, and the ability of enterprises to work together remotely is also more important.
This research first digitizes the purchase process, gets rid of all paper work and introduces electronic sign checking, and then finds the problems that need to be solved through in-depth interviews with experts. And use this tool the "from-to table" to collect and aggregate this information, and find out the digital methods that can be used to solve organizational problems and the desired improvements for each problem, then propose a method to measure the progress indicator of this improvement plan
The research object takes C company as the research scope, and builds a supply chain collaboration platform with C company’s existing ERP structure set up. Finally, cooperates with the government electronic invoice policy to automate the invoice request process, gradually realize the goal of digital procurement, and help the company improve efficiency and industrial competitiveness.

關鍵字(中)

★ 數位轉型
★ 數位化採購
★ 供應鏈訊息協作
★ 發現驅動數位轉型

關鍵字(英)

★ Digital Transformation
★ Digital Procurement
★ Supply Chain Information Collaboration
★ Discovery-Driven Digital Transformation

論文目次

目錄
第一章緒論 1
1.1. 研究背景 1
1.2. 研究動機 1
1.3. 研究目的 3
1.4. 研究範圍與限制 3
1.5. 研究架構與方法 4
第二章文獻探討 6
2.1. 數位轉型（Digital Transformation） 6
2.1.1. 數位發展階段 8
2.1.2. 發現驅動數位轉型Discovery-Driven Digital Transformation 10
2.1.3. 發現驅動數位轉型的效益 11
2.2. 數位化採購 11
2.2.1. 數位化採購 11
2.2.2. 數位化採購的效益 13
2.3. 供應鏈訊息協作 15
2.3.1. 供應鏈訊息協作的決定性因素 16
第三章研究方法 18
3.1 研究步驟 18
3.2 訪談方法 18
3.3 訪談對象 19
3.4 訪談計劃 20
3.5 訪談大綱 21
第四章個案研究 23
4.1 個案公司概況 23
4.2 個案公司採購流程現況說明 24
4.3 訪談問題收集與分析 28
4.4 關鍵績效指標設定 31
4.5 佈署解決方案 33
4.5.1 電子簽核系統建置 34
4.5.2 供應鏈管理平台建置 34
4.5.3 電子發票暨請款作業流程自動化建置 36
4.6 電子簽核系統建置 37
4.7 供應鏈管理平台建置 39
4.7.1 供應鏈管理平台資訊系統架構 39
4.7.2 供應鏈管理平台流程分析 40
4.8 電子發票暨請款作業流程自動化建置 61
4.8.1 電子發票資訊系統架構 61
4.8.2 電子發票暨請款作業流程自動化系統分析 62
4.9 執行成效 68
4.9.1 關鍵績效指標達標情形: 68
4.9.2 其他績效 70
第五章研究結論與未來研究方向 71
5.1. 研究結論 71
5.2. 未來研究方向 72
參考文獻 74

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指導教授

陳振明(Jen-Ming Chen)

審核日期

2021-1-14

推文