以AHP方法研究ERP升級之顧問公司評選關鍵因素

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姓名

楊欣翰(Hsin-Han Yang) 查詢紙本館藏

畢業系所

企業管理學系在職專班

論文名稱

以AHP方法研究ERP升級之顧問公司評選關鍵因素
(Use AHP method to study the key factors of ERP upgrade consulting company selection)

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至系統瀏覽論文 (2031-7-31以後開放)

摘要(中)

ERP為公司重要管理系統之一。ERP系統也包含了許多廠牌，目前市場占有率最高的ERP品牌為 SAP，並且 SAP 將在2025年後不支援舊版系統，屆時將會有大量SAP ERP 升級需求。企業在執行 SAP ERP 升級專案時需要有外部顧問支援升級專案，本研究將探討ERP升級之顧問公司評選關鍵因素及方案選擇，可讓選擇顧問公司時有數據基礎可以作為參考。
本研究以文獻為基礎和業界專家訪談，資料整理後歸納出三個主準則與十個次要主則，再將所歸納出的準則套入AHP層級分析法來建構三個層級的評量構面，第一層為「以AHP方法研究ERP升級之顧問公司評選關鍵因素」，第二層為三項評估構面，即「升級費用」、「顧問公司」、「專案管理」，第三層為10項評估次準則，即「系統客制費用」、「顧問費用」、「硬體升級費用」，「顧問公司名聲」、「目前配合維運廠商」、「升級成功案例」，「產業經驗」、「專案經驗」、「專案時程」，「實施方法」。
研究結果發現，整合本研究九位專家問卷在估構面中最重視「升級費用」，其次為「顧問公司」。
挑選三間企業並提供三個方案來做驗證前後選擇方案是否符合，用以驗證評量模式的可用性，結果3間企業選擇皆於預想選擇方案相符，所以結論為本研究的AHP方法，在使用於升級顧問挑選是可行的。

摘要(英)

ERP is one of the company′s important management systems. The ERP system also contains many brands. The current ERP brand with the highest market share is SAP, and SAP will not support the old version of the system after 2025. There will be a large number of SAP ERP upgrade requirements. Enterprises need to have external consultants to support the upgrade project when implementing SAP ERP upgrade projects. This research will discuss the key factors and plan selection for ERP upgrade consultant company selection, so that the data basis can be used as a reference when choosing a consultant company.
This research is based on the literature and interviews with industry experts. After the data is compiled, three main principles and ten secondary main principles are summarized, and then the summarized principles are applied to the AHP level analysis method to construct a three-level evaluation structure. The first level is "AHP method to study the key factors of ERP upgrade consulting company selection", the second level is three evaluation aspects, namely "upgrade cost", "consultant company", "project management", and the third level 10 evaluation criteria, namely "system customization cost", "consultant cost", "hardware upgrade cost", "consultant company reputation", "current cooperation with maintenance vendors", "upgrade successful cases", "industry experience" ", "Project experience", "Project schedule", "Implementation method".
The results of the study found that the integration of the nine expert questionnaires in this study puts the most emphasis on "upgrade costs" in estimating dimensions, followed by "consultants".
Choose three companies and provide three options to verify whether the selected options are consistent before and after verification to verify the usability of the evaluation model. As a result, the three companies’ choices are all consistent with the expected options. Therefore, the conclusion is that the AHP method of this research is used in Upgrade consultant selection is feasible

關鍵字(中)

★ ERP
★ 顧問

關鍵字(英)

★ ERP
★ Consultant

論文目次

摘要 vii
Abstract viii
目錄 x
圖目錄 xii
表目錄 xiii
第一章緒論 1
1-1 研究背景 1
1-2 研究動機 2
1-3 研究目的 2
1-4 研究流程 2
第二章文獻探討 5
2-1 影響企業管理系統導入的關鍵因素 5
2-2 影響顧問選擇的因素 6
2-3 AHP層級分析法相關文獻 6
2-4 AHP於顧問選擇 7
2-5 影響ERP升級之顧問公司評選關鍵因素 8
第三章研究方法 11
3-1 研究架構 11
3-2 AHP層級分析法由來 13
3-3 AHP層級分析法應用範圍 13
3-4 AHP 層級分析法之基本假設 14
3-5 AHP層級分析優點 14
3-6 AHP層級分析法層級要素 15
3-7 層級分析法之評估尺度 15
3-8 層級分析法之評估尺度 16
第四章研究結果 18
4-1 專家問卷設計彙整及一致性檢定 18
4-2 相對權重與整體權重分析 21
4-3 消費者問卷彙整、一致性檢定及評量模式可用性分析 24
第五章研究結果 26
5-1 結論 26
5-2 研究限制 26
5-3 未來研究方向 27
參考文獻 28
附錄一、專家問卷 33
附錄二、消費者問卷 40

圖目錄

圖 1 AHP 研究流程圖 4
圖 2 層級結構與方案圖 12
圖 3 主評估準則權重圖 22
圖 4升級費用構面下準則權重圖 22
圖 5 顧問公司構面下準則權重圖 23
圖 6 專案管理構面下準則權重圖 23
圖 7 整體評估準則權重圖 24

表目錄
表格 1影響企業管理系統導入的關鍵因素相關文獻 5
表格 2影響顧問選擇的因素 6
表格 3 AHP層級分析法相關文獻 6
表格 4 AHP於顧問選擇用相關文獻 7
表格 5 影響ERP升級之顧問公司評選關鍵因素 8
表格 6 升級費用相關文獻 8
表格 7 顧問公司相關文獻 9
表格 8 專案管理相關文獻 10
表格 9確認層級架構的專家背景資料 11
表格 10「AHP層級分析」法評估尺度及評估說明 16
表格 11一致性指標公式表 17
表格 12隨機指標表 17
表格 13 問卷回情狀況表 18
表格 14受測專家背景 19
表格 15個別專家問卷一致性分析 19
表格 16專家問卷整合後一致性分析表 21
表格 17專家問卷整合後相對權重表 21
表格 18企業問卷權重( 企業B ) 25
表格 19企業問卷整合後一致性分析表 25

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指導教授

許秉瑜(Ping-Yu Hsu)

審核日期

2021-7-19

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