政府巨量資料應用服務能力成熟度模式之研究

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曾郁庭(Yu-Ting Tseng) 查詢紙本館藏

畢業系所

資訊管理學系在職專班

論文名稱

政府巨量資料應用服務能力成熟度模式之研究
(The Establishment of Government-based Big-Data Capability Maturity Model Integration)

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至系統瀏覽論文 (2026-7-1以後開放)

摘要(中)

隨著資通訊科技(Information and Communication Technologies, ICTs)的蓬勃快速發展，重新定義政府與公民或企業間的溝通與訊息交流方式，而資料量的快速增長，讓全球政府掀起資料開放以及發展巨量資料應用服務之趨勢，期能從公眾資料洞察新觀點，促進國家公共利益。我國政府也在相同的願景與期許下，發展巨量資料應用服務之國家整體藍圖，積極將巨量資料分析技術與概念推動導入至各機關間，然而缺乏一個制度化的執行流程參考指引。如果政府實作巨量資料應用服務可以從流程的角度進行改善，透過流程面的實作要求以及達成程度的探討，將可讓政府在持續提升巨量資料應用服務上有所依循。因此本研究嘗試運用在流程改善與優化的 CMMI 架構精神，設計政府巨量資料應用服務能力成熟度模型(Government-based Big-Data Capability Maturity Model Integration，GBD-CMMI)，提供政府一個導入巨量資料應用服務之參考指引與準則，讓政府推動之巨量資料應用服務得以永續提供並持續優化，並藉由一個實際案例來說明 GBD-CMMI 的實務運用。

摘要(英)

With the rapid advancement of Information and Communication Technologies (ICTs), the communication and transaction-related interactions between governments and citizens or enterprises have been redefined. Also, the rapidly increasing volumes of data has caused a growing global trend for governments to release data as ‘Open Data’ and work on establishing the ‘Big Data’, which is expected to drive insight to new perspectives from public data and to promote the national public interest. With the same vision and expectation, Taiwan government has developed an overall national blueprint for big data services, and actively promoted the techniques and concept of big data to all agencies, however, there is lack of the reference guide for the institutionalized implementation process which can be followed by the agencies. Governments will be able to increase the level of their big data service by focusing on the improvement of the processes. Thus, this study attempts to establish Government-based Big- Data Capability Maturity Model Integration (GBD-CMMI), based on the process-improved concept and the framework of CMMI (Capability Maturity Model Integration), and is expected to provide a reference guideline for government to implement big data services, so that the government can sustainably improve their big data service. Lastly, this study supplied illustrative example of GBD-CMMI through an actual case.

關鍵字(中)

★ 巨量資料
★ 能力成熟度模式(CMMI)
★ 流程專注
★ 政府
★ 制度化

關鍵字(英)

★ Big data
★ Capability Maturity Model Integration (CMMI)
★ Process-oriented
★ Government
★ Institutionalization

論文目次

摘要 i
Abstract ii
圖目錄 vi
表目錄 vi
一、緒論 1
1-1 研究背景1
1-2 研究動機與問題2
1-3 研究目的4
1-4 研究範圍與假設5
1-5 研究架構5
二、文獻探討 7
2-1 巨量資料應用服務7
2-1-1 巨量資料定義與目的7
2-1-2 巨量資料應用服務的價值鏈8
2-1-3 巨量資料挑戰8
2-2 政府與企業建置巨量資料應用服務之特性9
2-3 CMM/CMMI 概念與相關應用 10
2-3-1 CMM/CMMI 概念 10
2-3-2 CMM/CMMI 相關應用 13
三、研究方法 15
3-1 架構模式簡介 15
3-1-1 架構設計概念15
3-1-2 流程領域設計概念15
3-2 GBD-CMMI 層級介紹 17
3-2-1 能力度層級17
3-2-2 成熟度層級18
3-2-3 等價對應18
3-3 GBD-CMMI 之流程領域 19
3-3-1 流程領域分類19
3-3-2 流程領域介紹20
3-4 永續化設計30
四、案例展示 33
4-1 案例介紹33
4-2 實際案例及資料蒐集方法33
4-3 實施 GBD-CMMI 的分析 34
4-3-1 專案管理領域34
4-3-2 資料處理流程領域35
4-3-3 資料管理領域35
4-3-4 支援領域36
4-4 GBD-CMMI 能力度及成熟度評估 36
五、研究討論 39
5-1 模式驗證39
5-1-1 驗證方式說明39
5-1-2 驗證結果40
5-2 模式比較41
5-3 研究限制43
六、結論與未來展望 44
參考文獻 45
附錄 51

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指導教授

陳仲儼

審核日期

2021-7-9

推文