博碩士論文 109421033 詳細資訊




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姓名 陸映澄(Ying-Cheng Lu)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 付出—回報失衡、心理狀態與員工沉默、工作滿意度、離職意圖之研究
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摘要(中) 本研究以在職員工為調查對象,透過網路問卷調查回收259份有效樣本,以探討付出—回報失衡、心理狀態對於員工沉默、工作滿意度、離職意圖之關係。研究結果顯示:(1)付出—回報失衡與員工採取保持順從型沉默具有正向關係;(2)心理狀態與員工採取保持順從型沉默具有負向關係;(3)心理狀態與員工採取保持防衛型沉默具有負向關係;(4)心理狀態與員工採取保持利社會型沉默具有正向關係;(5)員工採取保持順從型沉默與工作滿意度具有負向關係;(6)員工採取保持利社會型沉默與工作滿意度具有正向關係;(7)員工採取保持順從型沉默與離職意圖具有正向關係;(8)員工採取保持防衛型沉默與離職意圖具有正向關係;(9)員工採取保持利社會型沉默與離職意圖具有負向關係;(10)工作滿意度與離職意圖具有負向關係。本研究依據上述研究結果,以提出管理實務意涵與未來研究之建議。
摘要(英) This study aims to explore the relationships among effort-reward imbalance, psychological conditions, employee silence, job satisfaction, and turnover intention. Data are collected through the online survey and 259 copies of valid questionnaires are obtained and analyzed. It is found that effort-reward imbalance is positively related to employees’ acquiescent silence. Psychological conditions are negatively related to employees’ acquiescent silence and defensive silence while positively related to prosocial silence. Employees’ acquiescent silence is negatively related to job satisfaction while prosocial silence is positively related to job satisfaction. Acquiescent silence and defensive silence are positively related to employees’ turnover intention while prosocial silence is negatively related to turnover intention. Job satisfaction is negatively related to turnover intention. Drawn on the findings, managerial implications and suggestions for future research are thus discussed.
關鍵字(中) ★ 付出—回報失衡
★ 心理狀態
★ 員工沉默
★ 工作滿意度
★ 離職意圖
關鍵字(英) ★ effort-reward imbalance
★ psychological conditions
★ employee silence
★ job satisfaction
★ turnover intention
論文目次 摘要 i
Abstract ii
目錄 iii
圖目錄 iv
表目錄 v
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討 5
第一節 付出—回報失衡 5
第二節 心理狀態 7
第三節 員工沉默 10
第四節 工作滿意度 13
第五節 離職意圖 16
第六節 各研究變項的關係 19
第三章 研究方法 22
第一節 研究架構 22
第二節 研究工具與衡量方式 23
第三節 研究設計 26
第四節 研究分析方法 27
第四章 研究結果 29
第一節 描述性統計分析 29
第二節 信度分析 31
第三節 效度分析 32
第四節 相關分析 35
第五節 階層迴歸分析 36
第五章 結論與建議 45
第一節 研究結果 45
第二節 研究貢獻與管理意涵 48
第三節 研究限制與未來研究建議 50
參考文獻 51
附錄 58
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指導教授 陳春希 審核日期 2022-9-20
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