零售業儲備人才工作適應之探討-以F公司畢業僑外生為例

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華智暐(Chih-Wei Hua) 查詢紙本館藏

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企業管理學系在職專班

論文名稱

零售業儲備人才工作適應之探討-以F公司畢業僑外生為例

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摘要(中)

台灣在全球化和少子化浪潮的衝擊下，勞動力市場萎縮，人力應用出現供不應求之情況。F公司為台灣便利商店知名品牌，面臨勞動力市場人才不足的情況下，開始延攬僑外生以填補企業的人才缺口。本研究以F便利商店為例，探討畢業後留台工作的僑外生擔任儲備人員所面臨的跨文化適應、工作適應、生活適應和工作滿意度等相關議題。
本研究採用質性研究方法，透過深度訪談蒐集研究參與者的經驗和觀點。研究結果顯示研究對象在生活適應方面已經具備良好的適應能力，但在跨文化適應方面，仍深受語言溝通能力不足以應付深度對話之苦。在工作適應方面，研究對象主要面臨工作壓力造成的不適；在工作滿意度方面，研究對象對於工作帶來的內部滿意度多於外部滿意度。
研究結果顯示僑外生在工作適應上所面臨的跨文化適應和工作適應挑戰是個人與企業必須面對和克服的問題，針對研究結論，本研究提出管理意涵以及未來研究之建議。

摘要(英)

This study aims to investigate the issues of cross-cultural adaptation, job adaptation, life adaptation, and job satisfaction of international students who choose to stay and work in Taiwan after their graduation from colleges. The graduated international students working as the reserve staff at the well-known F Company are the main targeted participants for the data collection. Supervisors of these targeted participants are also included in this study. This study adopts qualitative methodology such as focus group and in-depth interviews to explore participants′ experiences and perspectives. The results show that participants are well adapted into life and work in Taiwan in spite that the obstacle of greater language skill remains for conducting advanced communication with customers and colleagues. Pressure from work is another issue that participants need to address. Compared to extrinsic satisfaction, participants get greater intrinsic satisfaction from work. Drawn on the findings, managerial implications and recommendations for future research are thus discussed.

關鍵字(中)

★ 僑外生
★ 跨文化適應
★ 工作適應
★ 生活適應
★ 工作滿意度
★ 便利商店

關鍵字(英)

★ international students
★ cross-cultural adaptation
★ job adaptation
★ life adaptation
★ job satisfaction
★ convenience stores

論文目次

目錄
中文摘要 I
ABSTRACT II
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的與問題 3
第三節研究流程 4
第二章文獻探討 5
第一節僑外生在台勞動力市場探討 5
一、勞動力市場現況概述 5
二、外籍專業人士 7
三、台灣引進外籍專業人士沿革 7
四、僑外生在台灣就業市場的角色與限制 8
第二節跨文化與生活適應 10
一、跨文化適應定義 10
二、跨文化適應的重要 12
三、生活適應的定義 13
四、生活適應的重要 13
第三節工作適應 15
一、工作適應定義 15
二、明尼蘇達工作適應 16
第四節工作滿意度 17
一、工作滿意度定義 17
IV
二、雙因子理論 18
第三章研究方法與設計 19
第一節研究方法 19
一、質性研究方法 19
二、文獻分析法 20
三、深度訪談法 20
四、焦點團體法 21
第二節研究對象 22
第三節研究設計 25
一、深度訪談 25
二、工作滿意度問卷 29
第四章資料分析與研究結果 30
第一節資料分析與方法 30
一、研究樣本敘述性統計資料 30
二、資料分析方法 33
第二節研究結果 36
一、僑外生訪談結果 36
(一) 生活適應 36
(二) 跨文化適應 38
(三) 工作適應 40
(四) 工作滿意度 42
二、僑外生工作滿意度結果 45
三、本國主管訪談結果 47
(一) 本國員工與僑外生共事與共融狀態 47
(二) 對僑外生認知情況 48
第三節小結 51
第五章結論與建議 53
第一節研究結論與建議 53
一、對企業的建議: 53
(1) 強化基礎中文能力外的訓練 53
(2) 提高工作滿意度 54
二、對主管的建議: 55
(1) 提供適當的支持及回饋 55
第二節研究限制與未來建議 56
一、研究限制 56
二、未來研究建議 56
參考文獻 57
一、中文文獻 57
二、英文文獻 58
三、網路資料 65
VI
圖目錄
圖 1 研究流程圖 4
圖 2 白領移工及藍領移工區分 7
VII
表目錄
表 1 外籍員工受訪者基本資料 23
表 2 本國員工受訪者基本資料 24
表 3 僑外生敘述性統計資料 31
表 4 本國主管敘述性統計資料 32
表 5 僑外生訪談逐字稿資料之編碼分類別 34
表 6 本國主管訪談逐字稿資料之編碼分類別 35
表 7 工作滿意度量表結果 46
VIII
附件目錄
附件一研究訪談同意書 66
附件二外籍員工訪談大綱 67
附件三本國員工訪談大綱 69

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2023-7-26

推文