博碩士論文 111457003 詳細資訊




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姓名 林士淵(Shih-Yuan Lin)  查詢紙本館藏   畢業系所 人力資源管理研究所在職專班
論文名稱 跨部門專案團隊員工表現的影響因素:工作要求-資源模型觀點
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摘要(中) 隨著企業組織愈來愈大,分工愈來愈細,跨功能部門的專案就會產生。專案成員接收直向功能部門與橫向跨部門專案兩條指揮鏈,工作要求與資源疊加起來,較非專案成員感受明顯。本研究欲透過工作要求-資源模型,探討直向功能部門與橫向跨部門專案團隊工作要求與工作資源對跨專案團隊成員的影響,探討專案成員任務績效與創新行為受到那些因素影響並探討心理資本的干擾效果,以期可提供有跨功能部門的專案組織的企業管理專案團隊成員績效之參考。
研究結果表明,(1)直向的工作要求(時間壓力、工作負荷)會透過工作倦怠降低員工任務績效與創新行為;(2)直向的工作資源(薪資福利)會透過工作倦怠提升員工任務績效與創新行為;(3)橫向的工作要求與工作資源皆無顯著地影響透過工作倦怠影響員工任務績效與創新行為;(4)心理資本直接提升任務績效與創新行為,而非調節工作倦怠對員工任務績效與創新行為的影響。
此研究結果顯示,影響跨部門專案團隊成功的因素包含:成員的心理資本、直向的時間壓力、直向的工作負荷、直向的薪資福利。橫向的專案經理需要慎選專案成員,並協調直向部門主管的工作資源、工作要求,會是提升任務績效與創新行為的最佳途徑。
摘要(英) As corporate organizations grow larger and the division of labor becomes more detailed, cross-functional projects arise. Project members receive two chains of command, they are vertical functional and horizontal cross-functional projects, and the overlap of job demands and resources is more obvious than that of non-project members. In this study, we used the job demands-resources model to discuss the impacts of job demands, job resources, and psychological capital on project members′ task performance and innovative behavior, which can be used as a reference for companies with cross-functional project organizations.
Research results show that (1) vertical job demands (time pressure, workload) will reduce employee task performance and innovative behavior through job burnout; (2) vertical job resources (rewards) will increase employee task performance and innovative behavior through job burnout; (3) horizontal job demands and job resources have no significant impact on employee task performance and innovative behavior through job burnout; (4) psychological capital directly enhances employee task performance and innovative behavior, rather than moderating impact of job burnout on effects of employee task performance and innovative behavior.
The results of this study show that the members′ psychological capital, vertical time pressure, vertical workload, and vertical rewards can affect the success of cross-departmental project teams. Horizontal project managers need to carefully select their project team members and coordinate the job resources and job demands from vertical department heads, which is the best way to improve task performance and innovative behavior.
關鍵字(中) ★ 工作要求-資源模型
★ 心理資本
★ 任務績效
★ 創新行為
關鍵字(英) ★ JD-R model
★ psychological capital
★ task performance
★ innovative behavior
論文目次 中文摘要 i
Abstract ii
誌謝 iii
目錄 iv
表目錄 List of Tables vi
圖目錄 List of Figures vii
第一章、 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 研究問題 4
第二章、 文獻探討 5
2-1 跨功能團隊設計對員工之影響 5
2-2 工作要求-資源模型 5
2-3 工作要求 7
2-4 工作資源 9
2-5 工作倦怠 13
2-6 工作績效 18
2-7 創新行為 22
2-8 工作要求、工作資源與工作倦怠間的關係 25
2-9 工作倦怠與任務性績效及創新行為間的關係 27
2-10 個人資源:心理資源的角色與邊際效果 28
2-11 心理資本與任務績效、創新行為、工作倦怠的關係 33
第三章、 研究方法 35
3-1 研究架構與假說 35
3-2 研究對象 37
3-3 研究工具與量測方法 37
第四章、 研究結果 49
4-1 敘述統計 49
4-2 成對樣本檢定 51
4-3 各變數之間的相關與問卷信度分析 52
4-4 驗證性因素分析 55
4-5 迴歸分析 56
4-6 中介效果分析 59
4-7 調節效果分析 60
4-8 假說驗證 60
第五章、 結論與建議 62
5-1 研究結果與發現 62
5-2 理論意涵與實務意涵 66
5-3 研究限制 68
參考文獻 69
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指導教授 楊文芬 鄭晉昌(Irene Wen-Fen Yang Jihn-Chang Jehng) 審核日期 2024-7-4
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