初探組織謠言對員工態度與行為之影響

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論文名稱

初探組織謠言對員工態度與行為之影響

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至系統瀏覽論文 (2026-7-1以後開放)

摘要(中)

謠言在大多數組織中都很常見，任何組織多多少少都會受到內外部謠言的影響。談及過往文獻，多提及謠言對組織產生的好壞處，卻鮮少有學者將謠言的組織功能明確切分後進行探討，本研究依據 Dagli & Han 於 2018 年對組織謠言所歸納的三個功能構面 (獲取資訊、社會化及憤世嫉俗)，並根據刺激-機制-反應 SOR 模型觀點建立研究架構，引入心理安全感的概念作為組織謠言與員工行為之間的中介因子，探討組織謠言的三個功能構面如何分別透過員工的心理安全感，刺激員工表現出行為。另外國內學者在謠言領域多著重於社會情境的研究，本研究欲深入探討組織情境下的謠言內涵及其三個功能構面如何影響員工的任務性績效與創新行為，並加以驗證員工心理安全感在其間扮演的心理機制。本研究以任職於公司存在謠言環境的僱用員工為研究對象，資料蒐集採用立意取樣法，有效問卷共計回收 173 份，再利用統計軟體JASP進行分析以驗證假說。本研究結果顯示，組織謠言所產生的負面影響確實會受到心理安全感的心理機制影響，進而降低員工的任務性績效與創新行為。

摘要(英)

Rumors are common in most organizations, and any organization is affected by internal and external rumors. In the literature, rumors are often mentioned as having good and bad effects on organizations, but few scholars have explored the organizational functions of rumors in a clear-cut manner. The research is based on the three functional dimensions of organizational rumors (getting information, socialization, and cynic effect) summarized by Dagli & Han in 2018 and establishes a research framework based on the Stimulus-Organism-Response (SOR) model and introduces the concept of psychological safety as a mediator between organizational rumors and employee behaviors. The concept of psychological safety is introduced as a mediating factor between organizational rumors and employees′ behaviors, and how the three dimensions of organizational rumors stimulate employees′ behaviors and attitudes through their sense of psychological safety. In addition, while most domestic scholars focus on social contexts in the field of rumors, the research aims to investigate how rumors and their three functional dimensions in organizational contexts affect employees′ task performance and innovative behaviors, as well as to verify the psychological mechanisms that employees′ psychological safety plays in the process. The research, 173 questionnaires were collected from employees working in a company with a rumor environment. The data were collected using the intentional sampling method, and then analyzed using the statistical software JASP to test the hypothesis. The results of the research show that the negative effects of organizational rumors are indeed influenced by the psychological mechanism of psychological safety, which in turn reduces employees′ task performance and innovative behavior.

關鍵字(中)

★ 組織謠言
★ 心理安全感
★ 任務性績效
★ 創新行為

關鍵字(英)

★ organizational rumors
★ psychological safety
★ task performance
★ innovative behaviors

論文目次

摘要 i
Abstract ii
致謝 iii
目錄 iv
圖目錄 List of Figures v
表目錄 List of Tables v
第一章、緒論 1
1-1 研究背景 1
1-2 研究目的 2
1-3 研究問題 3
第二章、文獻探討 5
2-1 組織謠言 5
2-2 心理安全感 8
2-3 組織謠言與心理安全感 12
2-4 任務性績效 14
2-5 創新行為 15
2-6 心理安全感的中介效果 16
第三章、研究方法 18
3-1 研究架構與假說 18
3-2 施測程序 19
3-3 研究工具 19
第四章、研究結果 27
4-1 敘述統計 27
4-2 相關分析 28
4-3 信度分析 30
4-4 驗證性因素分析 30
4-5 迴歸分析 32
4-6 中介效果分析 33
4-7 假說驗證結果 35
第五章、結論與建議 36
5-1 研究結果 36
5-2 理論與實務意涵 37
5-3 研究限制與未來建議 39
參考文獻 41
附錄 55

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指導教授

楊文芬鄭晉昌(Irene Wen-Fen Yang Jihn-Chang Jehng)

審核日期

2024-7-17

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