權衡公益價值下，產品外觀特徵、情境設計和人格特質對產品態度與願付價格的影響

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姓名

詹岳玲(Yueh-Ling Chang) 查詢紙本館藏

畢業系所

企業管理學系在職專班

論文名稱

權衡公益價值下，產品外觀特徵、情境設計和人格特質對產品態度與願付價格的影響

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至系統瀏覽論文 (2026-7-31以後開放)

摘要(中)

在當今商業環境中，企業社會責任已成為企業策略的核心，影響公司的公眾形象及消費者行為。本研究探討企業在融入公益價值的過程中，產品特徵、情境設計和消費者人格特質是否會影響消費者對產品的態度和願付價格。
本研究通過四個實驗發現，公益議題與產品包裝顏色顯著影響消費者對產品品質的感受和願付價格；公益議題與情緒也顯著影響消費者的喜好和願付價格。公益議題、包裝顏色和情緒及人格特質之間的三因子交互作用對消費者的產品態度和願付價格也有顯著影響。此外，研究發現產品形狀、材質、包裝上是否標示公益議題、文案敘述方式及活動期間等因素也會影響消費者的品質感受、喜好和願付價格。這些結果表明，企業在設計產品和營銷策略時，需綜合考慮多個因素，以更有效地結合公益價值與商業利益，提升消費者的產品態度和購買意願。
例如，孤兒公益議題適合使用明亮的黃色包裝，獨居老人議題則適合使用莊重的黑色包裝；快樂情緒能提升對孤兒產品的喜好，悲傷情緒則能激發對獨居老人產品的支持。消費者的人格特質也會影響他們對公益議題產品的態度。圓形產品形狀更適合身障者議題，六角形更適合更生人議題；木材材質適合氣候災民議題，金屬材質適合戰爭災民議題。正向文案適合氣候災民議題，負向文案適合戰爭災民議題。
總結來說，本研究提供企業在整合公益價值與商業利益方面的策略建議。

摘要(英)

In today′s business environment, corporate social responsibility (CSR) has become central to corporate strategy, influencing public image and consumer behavior. This study investigates whether integrating public welfare values into business models, through product features, situational design, and consumer personality traits, can affect consumers′ attitudes toward products and their willingness to pay.
Through four experiments, the study found that public welfare issues and product packaging colors significantly influence consumers′ perceptions of product quality and their willingness to pay. Additionally, public welfare issues and emotions significantly impact consumers′ preferences and willingness to pay. The three-way interactions between public welfare issues, packaging colors, emotions, and personality traits also have significant effects on consumers′ product attitudes and willingness to pay. Furthermore, the study discovered that factors such as product shape, material, whether public welfare issues are labeled on the packaging, copywriting styles, and event duration also influence consumers′ perceptions of quality, preferences, and willingness to pay. These findings suggest that companies need to consider multiple factors when designing products and marketing strategies to effectively combine public welfare values with commercial interests, thereby enhancing consumers′ product attitudes and purchase intentions.
For instance, using bright yellow packaging for orphan-related public welfare issues can enhance consumers′ positive emotional responses, while solemn black packaging is more appropriate for elderly-related issues. Happy emotions can increase preferences for orphan-related products, while sad emotions can boost support for elderly-related products. Consumer personality traits also influence their attitudes toward public welfare products. Circular product shapes are more suitable for disability-related issues, while hexagonal shapes are better for ex-convict-related issues. Wooden materials are more appropriate for climate refugee issues, while metal materials are better for war refugee issues. Positive copywriting is more effective for climate refugee issues, while negative copywriting is more impactful for war refugee issues.
In conclusion, this study provides valuable strategic recommendations for companies on integrating public welfare values with commercial interests.

關鍵字(中)

★ 公益議題
★ 情緒
★ 顏色
★ 材質
★ 文案敘述方向
★ 活動期間

關鍵字(英)

★ Public welfare issues
★ Emotions
★ Color
★ Material
★ Copywriting
★ Event duration

論文目次

摘要 i
ABSTRACT ii
致謝 iv
目錄 v
表目錄 viii
圖目錄 xii
第一章緒論 1
　　1-1　研究背景與動機 1
1-2 研究目的與問題 2
1-3　研究流程 5
第二章文獻探討 7
2-1　消費者認知品質、喜好程度與願付價格 7
2-2　老人與小孩 8
2-3　情緒 8
2-4　顏色 9
2-5 身障者與更生人 11
2-6　形狀 13
2-7 有無標示公益字樣 13
2-8 戰爭災民與氣候災民 16
2-9 材質 17
2-10 目標框架效應 18
2-11 保護森林與倡導吃素 21
2-12 線 21
2-13 活動期間 22
2-14 五大人格 24
第三章　　研究方法 31
3-1 實驗一研究方法 31
3-1-1研究架構(實驗一) 31
3-1-2 變數操作定義與衡量(實驗一) 33
3-1-3問卷內容 36
3-2 實驗二研究方法 37
3-2-1研究架構(實驗二) 38
3-2-2 變數操作定義與衡量(實驗二) 39
3-2-3問卷內容 41
3-3　實驗三研究方法 44
3-3-1研究架構(實驗三) 44
3-3-2 變數操作定義與衡量(實驗三) 45
3-3-3問卷內容 47
3-4　實驗四研究方法 49
3-4-1研究架構(實驗四) 49
3-4-2 變數操作定義與衡量(實驗四) 50
3-4-3問卷內容 52
3-5 研究方法與研究對象 54
3-6 統計方法之選擇 54
第四章研究結果 56
4-1 實驗一研究結果 57
4-2 實驗二研究結果 76
4-3 實驗三研究結果 93
4-4 實驗四研究結果 111
第五章結論 127
5-1 假設驗證結果之摘要表 127
5-2 研究結論 142
5-3 研究貢獻 144
5-4 研究限制 145
5-5 對後續研究的建議 146
參考文獻 147

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指導教授

林建煌(Jian-Huang Lin)

審核日期

2024-7-19

推文