論工作負荷、同事社會支持、職家衝突、 工作倦怠與幸福感關係之研究

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蕭伯勳(Bo-Xun Xiao) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

論工作負荷、同事社會支持、職家衝突、工作倦怠與幸福感關係之研究

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摘要(中)

在國際競爭加劇的背景下，企業為了提升競爭力，往往提高對員工的工作要
求，造成員工的工作負荷越來越高，因而導致了職家衝突的發生本研究旨在探
討工作負荷、同事社會支持、職家衝突、工作倦怠與幸福感之間的關係，並基於
研究結果提出管理實務上的建議，以幫助企業改善工作環境，提高員工的工作滿
意度和幸福感，進而減少員工流失，達成企業永續發展的目的
本研究透過網路發放問卷向各產業的全職人士進行調查，蒐集到 283 筆有效
資料進行資料分析研究結果顯示:(1)工作負荷與職家衝突之間存在正向關係；
(2)同事提供的社會支持與職家衝突之間存在負向關係；(3)職家衝突與工作倦怠
之間存在正向關係；(4)職家衝突與幸福感之間存在負向關係

摘要(英)

This study aims to explore the relationships among workload, colleague social support, work-family conflict, job burnout, and employee well-being. 283 copies of valid response were collected through online survey from full-time employees across various industries. Data were analyzed and it is found that workload is positively related to work-family conflict. Social support from colleagues is negatively related to workfamily conflict. In addition, work-family conflict is positively related to work burnout and negatively related to employee well-being. Drawn on the research findings,managerial implications and recommendations for future research are thus discussed.

關鍵字(中)

★ 工作負荷
★ 社會支持
★ 職家衝突
★ 工作與家庭
★ 工作倦怠
★ 幸福感

關鍵字(英)

★ workload
★ social support
★ work-family conflict
★ burnout
★ well-being

論文目次

目錄
摘要 I
Abstract II
誌謝 III
目錄 IV
圖目錄 V
表目錄 VI
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第三節研究流中 4
第二章文獻探討 5
第一節工作負荷 5
第二節同事社會支持 7
第三節職家衝突 10
第四節工作倦怠 13
第五節幸福感 16
第六節各研究變項間的關係 19
第三章研究方法 21
第一節研究架構 21
第二節研究變項之衡量工具 22
第三節研究設計 24
第四節資料分析方法 25
第四章研究結果 26
第一節敘述性統計分析 26
第二節信度分析 28
第三節效度分析 29
第四節相關分析 33
第五節階層迴歸分析 34
第五章結論與建議 38
第一節研究結論 38
第二節研究貢獻與管理意涵 40
第三節研究限制與未來研究建議 43
參考文獻 45
附錄 50

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2024-7-24

推文