博碩士論文 109421022 詳細資訊




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姓名 張珮芸(Pei-Yun Chang)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 消費者決策之拖累現象:錨定效應之影響
(The dragging-down effect on consumer decision-making: the influence of anchoring effect)
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摘要(中) 舉辦特價活動是目前許多零售業者皆會採取的行銷方式,但大多是利用需購買到一定數量才可享有特價優惠,鮮少針對少量限購的特價數量進行研究,因此本論文決定探討低於消費者平時購買數量的特價數量,藉由錨定效應會如何影響消費者的最終購買數量,希望能藉由本論文提供商家更多過去在訂定銷售活動時,未曾注意過的資訊,也提供思考行銷方案時另一種思考方向。
本論文將特價數量(高/低)及折扣幅度(高/低)作為自變數,並加入消費者可接受範圍(寬/窄)、參考點數量(多/少)、個人認知需求程度(相對高/相對低)、產品類別(有形/服務)作為干擾變數,觀察其如何對消費者最終購買數量產生影響。
本論文之研究結果發現,消費者在遇到可接受但比原先預期購買數量低的特價數量時,確實會出現拖累現象,減少他們的購買數量,但此現象當折扣幅度提高時會被消除,而此現象較容易在消費者為高認知需求者以及消費產品為服務產品的情況下發生,因此零售業者因針對此些情況作出相對應的措施,避免拖累現象產生。
摘要(英) Holding special price events is currently adopted by many retailers, but most of them require a certain quantity of purchases to enjoy special discounts. Research on a small number of special discount quantity is rarely conducted. Therefore, this paper decided to explore how a special discount quantity that is lower than the usual purchase quantity of consumers will af-fect the consumers through the anchoring effect. It is hoped that this paper can provide merchants with more information that they have not paid attention to when setting sales ac-tivities in the past. This phenomenon also changes the direction of thinking when making marketing plans. Sometimes just a little quantity of special discount can achieve a higher sales figure without spending too much sales cost.
  This paper takes the quantity of special discount (high/low) and discount range (high/low) as independent variables, and adds the consumer’s acceptable range (wide/narrow), the number of anchor points (more/less), the degree of need for cognition (relatively high/relatively low), and product category (tangible /Service) as an moderating variables, observe how they affect the final purchase quantity of consumers.
  The research results of this paper found that when consumers encounter a special dis-count quantity that is acceptable but lower than their originally expected purchase quantity, they will indeed be dragged down and reduce their purchase quantity, but this phenomenon will be eliminated when the discount range is increased. This dragging-down effect is more likely to occur when consumers have high degree of need for cognition and when the con-sumer products are service products. Therefore, retailers should take corresponding measures in response to these situations to avoid the dragging-down effect.
關鍵字(中) ★ 拖累現象
★ 錨定效應
★ 消費者購買決策
★ 特價活動
關鍵字(英) ★ dragging-down effect
★ anchoring effect
★ consumer decision
★ special dicount
論文目次 中文摘要 v
英文摘要 vi
目錄 viii
圖目錄 x
表目錄 xii
1 第一章 緒論 1
1-1 研究動機與背景 1
1-2 研究目的 2
1-3研究問題 3
1-4研究流程 4
2 第二章 文獻探討 5
2-1拖累現象 5
2-2折扣幅度 6
2-3個人認知需求(NFC) 8
2-4有形產品及服務產品 9
3 第三章 研究方法 11
3-1研究架構 11
3-2情境設定 13
3-1-1 Study1: 特價數量*折扣幅度*可接受範圍 13
3-1-2 Study2:特價數量*折扣幅度*參考點數量 14
3-1-3 Study3:特價數量*折扣幅度*認知需求程度 15
3-1-4 Study4:特價數量*折扣幅度*產品類別 18
4 第四章 資料分析與假設驗證 20
4-1 Study1研究結果 20
4-1-1 商品特價數量與商品折扣幅度之交互作用 21
4-1-2 商品特價數量與消費者可接受範圍之交互作用 22
4-1-3商品折扣幅度與消費者可接受範圍之交互作用 24
4-1-4特價數量、折扣幅度與可接受範圍之交互作用 25
4-2 Study2 研究結果 28
4-2-1 商品特價數量與消費者心中參考點數量之交互作用 29
4-2-2 商品特價數量、商品折扣幅度與消費者心中參考點數量之交互作用 30
4-3 Study3 研究結果 33
4-3-1 商品特價數量與個人認知需求程度之交互作用 34
4-3-2 商品特價數量與商品折扣幅度之交互作用 35
4-3-3 商品特價數量、商品折扣幅度與個人認知需求程度之交互作用 36
4-4 Study4 研究結果 38
4-4-1 商品特價數量與產品類別之交互作用 39
4-4-2 商品特價數量、商品折扣幅度與產品類別之交互作用 39
5 第五章 研究結果 43
5-1 假設研究結果 43
5-2 研究結果討論 45
5-3 研究限制 47
5-4 未來研究建議及方向 48
6 參考文獻 49
7 附錄一 正式問卷一 51
8 附錄二 正式問卷二 57
9 附錄三 正式問卷三 65
參考文獻 1.Aggarwal, P., Jun, S. Y., & Huh, J. H. (2011). Scarcity messages: A consumer competition perspective. Journal of Advertising, 40(3), 19–30.
2.Ahlering, R. F., & Parker, L. D. (1989). Need for cognition as a moderator of the primacy effect. Journal of 3.Cacioppo, J. T., & Petty, R. E. (1982). The need for cognition. Journal of Per-sonality and Social Psychology, 4.Cacioppo, J. T., Petty, R. E., & Kao, C. F. (1984). The efficient assessment of need for cognition. Journal of 5.Cohen, A. R., Stotland, E., & Wolfe, D. M. (1955). An experimental investiga-tion of need for cognition. The Journal of Abnormal and Social Psychology, 51(2), 291–294.
• Darke, P. R., Freedman, J. L., & Chaiken, S. (1995). Percentage discounts, ini-tial price, and bargain hunting: A heuristic-systematic approach to price search behavior. Journal of Applied Psychology, 80(5), 580–586.
6.Della Bitta, A. J., Monroe, K. B., & McGinnis, J. M. (1981). Consumer percep-tions of comparative price advertisements. Journal of Marketing Research, 18(4), 416–427.
7.Nusair, K., Yoon, H. J., Naipaul, S., & Parsa, H. G. (2010). Effect of price dis-count frames and levels on consumers′ perceptions in low-end service industries. International Journal of Contemporary Hospitality Management, 22(6), 814-835.
• Polyorat, K., & Alden, D. L. (2005). Self-Construal and Need-for-Cognition Effects on Brand Attitudes and Purchase Intentions in Response to Compara-tive Advertising 8.Schweickart, O., Tam, C., & Brown, N. R. (2021). When bad is good: How evaluative judgments eliminate the standard anchoring effect. Canadian Jour-nal of Experimental Psychology / Revue canadienne de psychologie expéri-mentale, 9.Zhang, S., Sussman, A. B. & Hsee, C. K. (2021). A Dragging-Down Effect: Consumer Decisions in Response to Price Increases. Journal of Consumer Re-search, 47(5), 772–786.
指導教授 林建煌(Chien-Huang Lin) 審核日期 2024-7-26
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