Burnout and Quiet Quitting: Exploring the Mediating Effect of Job Crafting

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黃郁堯(Yu-Yao Huang) 查詢紙本館藏

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人力資源管理研究所

論文名稱

(Burnout and Quiet Quitting: Exploring the Mediating Effect of Job Crafting)

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摘要(中)

在後疫情時代，工作倦怠與安靜離職的問題漸趨嚴重。為了深入了解這兩個現象彼此的關係，本研究以JD-R理論為架構，著眼於員工自發性行為「工作塑造」在其中扮演的角色，以捕捉員工的心理過程。本研究以工作倦怠、安靜離職、工作塑造（採取型和迴避型）為變項，探討工作倦怠是否會影響安靜離職，而工作塑造在其中是否作為中介變項。透過對台灣在職工作者進行問卷調查，結果顯示：（1）工作倦怠對安靜離職有正向相關；（2）工作倦怠對採取型工作塑造有負向相關；（3）工作倦怠對迴避型工作塑造有負向相關；（4）採取型工作塑造對安靜離職有負向相關；（5）迴避型工作塑造對安靜離職有正向相關；（6）工作塑造在工作倦怠與安靜離職之間有部分中介效果。這些研究結果提供了組織在管理工作倦怠和安靜離職兩項議題時的參考依據。透過了解工作塑造的中介效果，組織可以實施相對應的干預措施來減輕員工工作倦怠與安靜離職的可能性。

摘要(英)

Burnout and Quiet Quitting have become more and more serious in the post-pandemic era. In order to understand the relationship between these two phenomena, this study utilized the JD-R theory to understand the character of employee-initiated job crafting and help clarify the relationship by capturing employees’ psychological processes. The study used Burnout, Quiet Quitting, and Job Crafting (Approach Crafting and Avoidance Crafting) as variables to investigate whether job crafting mediates the relationship between burnout and quiet quitting. Through the survey targeted towards employees in Taiwan, the findings revealed that: (1) Burnout is positively related to quiet quitting; (2) Burnout is negatively related to Approach crafting; (3) Burnout is negatively related to Avoidance crafting; (4) Approach crafting is negatively related to quiet quitting; (5) Avoidance crafting is positively related to quiet quitting; (6) Job crafting mediates the relationship between burnout and quiet quitting. These observations offer valuable insights for organizational management in addressing the pressing issues of burnout and quiet quitting. By understanding the mediating role of job crafting, organizations can implement targeted interventions to mitigate burnout and reduce the likelihood of quiet quitting among employees.

關鍵字(中)

★ 工作倦怠
★ 採取型工作塑造
★ 迴避型工作塑造
★ 安靜離職

關鍵字(英)

★ Burnout
★ Approach Crafting
★ Avoidance Crafting
★ Quiet Quitting

論文目次

中文摘要 i
Abstract ii
List of Figures v
List of Tables v
I. Introduction 1
1.1 Motivation and Purpose 1
1.2 Research Outline 3
II. Literature Review and Hypotheses 5
2.1 Job Demands-Resources Theory: The Origin and Key Elements 5
2.1.1 Two Processes 6
2.1.2 Relationships Between Job Demands and Resources 7
2.1.3 Job Crafting 8
2.2 Burnout 9
2.3 Quiet Quitting as a Dependent Variable 11
2.4 The Relationship Between Quiet Quitting and Burnout 12
2.5 Job Crafting: A More In-Depth Exploration 13
2.5.1 Burnout and Job Crafting 14
2.5.2 Job Crafting and Quiet Quitting 16
III. Research Method 18
3.1 Research Framework 18
3.2 Sample, Procedure, and Measurement 19
3.2.1 Burnout 19
3.2.2 Quiet Quitting 20
3.2.3 Approach Crafting and Avoidance Crafting 21
3.2.4 Control Variables 21
3.3 Analysis Method 23
IV. Research Results 24
4.1 Descriptive Statistics 24
4.2 Reliability and Validity Analysis 26
4.2.1 Reliability Analysis 28
4.2.2 Composite Reliability, Convergent Validity, and Discriminant Validity 28
4.2.3 Model Fit 30
4.3 Harman’s Single Factor 31
4.4 Correlation Analysis 33
4.5 Structural Equation Modeling 35
V. Discussion 37
VI. Conclusion 40
6.1 Research Findings 40
6.2 Theoretical Contributions 40
6.3 Practical Implications 41
6.4 Limitations and Future Research 43
References 45
Appendix 51

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指導教授

杜可婷(Kristine Velasquez Tuliao)

審核日期

2024-12-24

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