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二、 中文部分
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黃品全,內部行銷及其對餐旅服務人員的影響:從組織中自我肯定與顧客導向的觀點。觀光研究學報,第11卷第2期,89-112頁,2005。
黃舜卿,人口結構老化下之我國高齡者就業政策探討。臺灣經濟論衡,12(7),109-125頁,2014。
陳春希與高瑞新,我國港務警政機構的人力資源管理實務、人力資本與服務品質關係之研究。人力資源管理學報,10(2),53-74頁,2010。
郭健松,臺灣旅行社中高階主管人格特質與領導型態關係之研究。國立高雄餐旅大學旅遊管理研究所,碩士論文,民國99年。
龔熒慧、李一民、曾彩雲,旅館業工時縮短因應策略之研究─以高雄五星級國際觀光旅館為例。休閒暨觀光產業研究,7(2),70-87頁,2015。
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