Benefit analysis of knowledge management system for engineering consulting firms

NCUIR > Engineering College > Department of Civil Engineering > journal & Dissertation > Item 987654321/100063

Please use this identifier to cite or link to this item: https://ir.lib.ncu.edu.tw/handle/987654321/100063

Title:	Benefit analysis of knowledge management system for engineering consulting firms
Authors:	楊智斌;Yang, Jyh-Bin;Yu, Wen-Der;Tseng, Judy C. R;Chang, Chia-Shin;Chang, Pei-Lun;Wu, Ji-Wei
Contributors:	工學院土木工程學系
Keywords:	Case Studies;Case Study;Construction industry;Consulting;Data acquisition;Knowledge management;Management;Performance evaluation;Proposals;Systems analysis
Date:	2014-07-01
Issue Date:	2026-04-21 13:47:32 (UTC+8)
Publisher:	American Society of Civil Engineers (ASCE);American Society of Civil Engineers
Abstract:	摘要： AbstractEngineering consulting (EC) firms in the construction industry are knowledge-intensive and experience-based organizations. As the knowledge accumulated from previous experiences is the essential asset for wining and managing future projects, many EC firms have developed diversified knowledge management systems (KMSs) to accumulate and retain this essential knowledge. However, evaluation methods and results regarding the benefit analysis of KMSs are rarely found in literature. To evaluate the performances of KMSs, most previous studies have adopted qualitative approaches. This paper, on the other hand, presents a ratio-based approach for evaluating the benefits of KMSs. The proposed approach is tested using one of the KMSs from a study EC firm: the proposal preparation assistant (PPA) system. Based on a test of two real cases, this study found that a 48.7% time reduction in data collection and 25.3% staff-hour savings can be achieved when using the PPA system to prepare service proposal drafts. The results revealed in this study not only prove the usability of the proposed ratio-based benefit analysis approach, but also provide convincing and inspiring information for knowledge management practitioners as they plan their future works. 出版者： American Society of Civil Engineers 出版日期： 2014-07-01 出處： Journal of management in engineering, 2014-07, Vol.30 (4) 版權： 2014 American Society of Civil Engineers 識別號： ISSN: 0742-597X 識別號： EISSN: 1943-5479 識別號： DOI: 10.1061/(ASCE)ME.1943-5479.0000221
Appears in Collections:	[Department of Civil Engineering] journal & Dissertation

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML	12	View/Open

社群 sharing

Loading...