Investigation of the mediating effects of IT governance-value delivery on service quality and ERP performance

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题名:	Investigation of the mediating effects of IT governance-value delivery on service quality and ERP performance
作者:	呂俊德;Tsai, Wen-Hsien;Chou, Yu-Wei;Leu, Jun-Der;Chen, Der Chao;Tsaur, Tsen-Shu
贡献者:	管理學院企業管理學系
关键词:	Consultancy services;Enterprise resource planning;enterprise resource planning (ERP);ERP performance;Errors;Information systems;information technology (IT);IT governance (ITG);Performance enhancement;Quality;Sampling;service quality;Surveys;value delivery
日期:	2015-02-17
上传时间:	2026-04-23 11:22:22 (UTC+8)
出版者:	Taylor and Francis Ltd.;Taylor & Francis
摘要:	摘要： This study aimed to explore the mediating effects of IT governance (ITG)-value delivery in the relationships among the quality of vendor service, the quality of consultant services, ITG-value delivery and enterprise resource planning (ERP) performance. The sampling of this research was acquired from a questionnaire survey concerning ERP implementations in Taiwan. In this survey, 4366 questionnaires were sent to manufacturing and service companies listed in the TOP 5000: The Largest Corporations in Taiwan 2009. The results showed that an ERP system will exhibit a decreased error rate and improved performance if ERP system vendors and consultants provide good service quality. The results also demonstrated that significant relationships exist among the quality of vendor service, the quality of consultant services and value delivery. The contribution of this article is twofold. First, it found that value delivery provides an effective measure of ERP performance under an ITG framework. Second, it provides evidence of the partial mediating effects of value delivery between service quality and ERP performance. In other words, if enterprises want to improve ERP performance, they need to consider factors such as value delivery and the quality of a vendor/consultant's service. 出版者： Taylor & Francis 出版日期： 2015-02-17 出處： Enterprise information systems, 2015-02, Vol.9 (2), p.139-160 資源來源： Alma/SFX Local Collection 版權： 2013 Taylor & Francis 2013 識別號： ISSN: 1751-7575 識別號： EISSN: 1751-7583 識別號： DOI: 10.1080/17517575.2013.804952
显示于类别:	[企業管理學系] 期刊論文

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