Achieving it program goals with integrative conflict management

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題名:	Achieving it program goals with integrative conflict management
作者:	王存國;Jiang, James J.;Chang, Jamie Y. T.;Chen, Houn-Gee;Wang, Eric T. G.;Klein, Gary
貢獻者:	管理學院資訊管理學系
關鍵詞:	Agreements;Attainment;Commitments;Conflict management;Conflict resolution;Decision making;goal commitment;goal consensus;Goal setting;goal understanding;Information technology;Interdependence;IT program;IT projects;Management;Management information;Management theory;means consensus project integration;Objectives;Organizational analysis;Organizational goals;Organizational research;project management;Senior management;Special Section: IT Project Management;Studies;Teams;Technology adoption;Top management
日期:	2014-07-01
上傳時間:	2026-04-23 13:18:24 (UTC+8)
出版者:	M.E. Sharpe Inc.;Abingdon: Routledge
摘要:	摘要： Information technology (IT) programs are collections of projects structured to meet goals established by top management regarding the use of technology. Prior research has established the importance of commitment to the organizational goals set by top management and a shared understanding of the goals among the project teams. However, conflicts occur among project teams due to pursuit of their own goals, their unique approaches to completion of required tasks, and their individual need for limited resources. These conflicts need to be resolved in a fashion that leads to the pursuit of program goals, not the independent goals lodged in individual projects. We develop a model of an IT program environment to study the effects of goal interdependence among projects and shared understanding of organizational goals on promoting integrative conflict management (ICM). ICM techniques yield agreement on decisions in the face of conflicting ideas. In turn, ICM promotes arrival at an agreement about implementation means and commitment to the IT program goals, which are better achieved as a result. The model presents a new perspective for research on conflict that considers the specific resolution process to be a key component in the attainment of goals. Practitioners should instill integrative conflict resolution techniques into program and project processes as a fundamental means of achieving goals critical to the organization. 出版者： Abingdon: Routledge 出版日期： 2014-07-01 出處： Journal of management information systems, 2014-07, Vol.31 (1), p.79-106 資源來源： Taylor & Francis Journals Auto-Holdings Collection 版權： Copyright Taylor & Francis Group, LLC 2014 版權： Copyright © 2014 M.E. Sharpe, Inc. 版權： Copyright M. E. Sharpe Inc. Summer 2014 識別號： ISSN: 0742-1222 識別號： ISSN: 1557-928X 識別號： EISSN: 1557-928X 識別號： DOI: 10.2753/MIS0742-1222310104
顯示於類別:	[資訊管理學系] 期刊論文

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